Reviews
Leo helped me get a Corolla. He was very helpful, friendly and gave good advice.
Leo helped me get a Corolla. He was very helpful, friendly and gave good advice.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service and good customer service!! Fasta paper work in 30 minutes. Thank you for everything
Great service and good customer service!! Fasta paper work in 30 minutes. Thank you for everything
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Calvin is very helpful and transparent. He help us thru out the process of getting the car that we want.
Calvin is very helpful and transparent. He help us thru out the process of getting the car that we want.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Everyone was great Very professional efficient knowledgeable courteous friendly Was Kept in contact at every step
Everyone was great Very professional efficient knowledgeable courteous friendly Was Kept in contact at every step
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Spoke with BC at Toyota Marin looking for a new vehicle off the truck. He sent me an invoice with a "Other F&I products" charging $1,295. I inquired about the charge and he said it was for a StarGard accessory that is installed on all new and used vehicles. I declined the accessory and asked for a price without it. A new vehicle straight off the truck could have accessories installed or not. BC claimed he could "waive" the cost of the StarGard if I purchased a service plan. I again declined any optional accessories, additional services or plans, and was denied any further options to purchase the vehicle. Optional accessories are just that and should fall on the customer to decide to purchase or not. Do not force potential customers to purchase accessories, or service plans, that people do not want. It is unfortunate that we could not have come to some understanding and will definitely not consider this dealership in the future.
Spoke with BC at Toyota Marin looking for a new vehicle off the truck. He sent me an invoice with a "Other F&I products" charging $1,295. I inquired about the charge and he said it was for a StarGard accessory that is installed on all new and used vehicles. I declined the accessory and asked for a price without it. A new vehicle straight off the truck could have accessories installed or not. BC claimed he could "waive" the cost of the StarGard if I purchased a service plan. I again declined any optional accessories, additional services or plans, and was denied any further options to purchase the vehicle. Optional accessories are just that and should fall on the customer to decide to purchase or not. Do not force potential customers to purchase accessories, or service plans, that people do not want. It is unfortunate that we could not have come to some understanding and will definitely not consider this dealership in the future.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Lars (service) is outstanding! Does EVERYTHING right! Efficient, accurate, knowledgable, pleasant, wastes no time, etc.
Lars (service) is outstanding! Does EVERYTHING right! Efficient, accurate, knowledgable, pleasant, wastes no time, etc.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
GREAT STAFF. Thorough review of recommended service items, and followup summary of completed work. Wonderful facilities with coffee and variety of places to work while vehicle being worked on. Always leave smiling with my sparkling clean, well maintained ToyotaRav4.
GREAT STAFF. Thorough review of recommended service items, and followup summary of completed work. Wonderful facilities with coffee and variety of places to work while vehicle being worked on. Always leave smiling with my sparkling clean, well maintained ToyotaRav4.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Had a great buying experience with Daryl . Even in the pouring rain he made sure to secure my new plates on safely . Thanks !
Had a great buying experience with Daryl . Even in the pouring rain he made sure to secure my new plates on safely . Thanks !
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We have been customers of Toyota Marin for car leases, servicing, and purchasing since moving to this area in 2017. We keep returning because we’ve always had a good experience. We recently leased another car from them and worked with Sergio Morales on making our selection and putting the package together. Sergio was excellent: Knowledgable, helpful, and straightforward.
We have been customers of Toyota Marin for car leases, servicing, and purchasing since moving to this area in 2017. We keep returning because we’ve always had a good experience. We recently leased another car from them and worked with Sergio Morales on making our selection and putting the package together. Sergio was excellent: Knowledgable, helpful, and straightforward.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Utterly unscrupulous when it comes to used car sales. They will take advantage of you in every way possible. Also raised the price from the advertised price which is ILLEGAL. They don't respond no matter who I called and how many times. Unethical, greedy, manipulative. And I no longer trust their service department which I always used to use. Stay away! A lot of people on my local Nextdoor have had similar experiences.
Utterly unscrupulous when it comes to used car sales. They will take advantage of you in every way possible. Also raised the price from the advertised price which is ILLEGAL. They don't respond no matter who I called and how many times. Unethical, greedy, manipulative. And I no longer trust their service department which I always used to use. Stay away! A lot of people on my local Nextdoor have had similar experiences.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car