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Toyota Marin

(3,848 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–8:00pm 7:00am–6:00pm
Sunday 10:00am–7:00pm Closed
2016 state dealer award
View 11 awards
2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

About our dealership

We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in San Rafael California the staff at Toyota Marin will help you find the Toyota vehicle you want. At Toyota Marin we offer a searchable online inventory of new Toyota cars in San Rafael along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Toyota or quality used car that you have been searching for.
Toyota Marin is locally owned by a 35-year Marin resident

Service center

Phone number (833) 292-3135

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–6:00pm
Sunday
Closed

Reviews

(3,848 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota Marin from DealerRater.

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Leo helped me get a Corolla. He was very helpful, friendly and gave good advice.

Leo helped me get a Corolla. He was very helpful, friendly and gave good advice.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service and good customer service!! Fasta paper work in 30 minutes. Thank you for everything

Great service and good customer service!! Fasta paper work in 30 minutes. Thank you for everything

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Calvin is very helpful and transparent. He help us thru out the process of getting the car that we want.

Calvin is very helpful and transparent. He help us thru out the process of getting the car that we want.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Everyone was great Very professional efficient knowledgeable courteous friendly Was Kept in contact at every step

Everyone was great Very professional efficient knowledgeable courteous friendly Was Kept in contact at every step

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Spoke with BC at Toyota Marin looking for a new vehicle off the truck. He sent me an invoice with a "Other F&I products" charging $1,295. I inquired about the charge and he said it was for a StarGard accessory that is installed on all new and used vehicles. I declined the accessory and asked for a price without it. A new vehicle straight off the truck could have accessories installed or not. BC claimed he could "waive" the cost of the StarGard if I purchased a service plan. I again declined any optional accessories, additional services or plans, and was denied any further options to purchase the vehicle. Optional accessories are just that and should fall on the customer to decide to purchase or not. Do not force potential customers to purchase accessories, or service plans, that people do not want. It is unfortunate that we could not have come to some understanding and will definitely not consider this dealership in the future.

Spoke with BC at Toyota Marin looking for a new vehicle off the truck. He sent me an invoice with a "Other F&I products" charging $1,295. I inquired about the charge and he said it was for a StarGard accessory that is installed on all new and used vehicles. I declined the accessory and asked for a price without it. A new vehicle straight off the truck could have accessories installed or not. BC claimed he could "waive" the cost of the StarGard if I purchased a service plan. I again declined any optional accessories, additional services or plans, and was denied any further options to purchase the vehicle. Optional accessories are just that and should fall on the customer to decide to purchase or not. Do not force potential customers to purchase accessories, or service plans, that people do not want. It is unfortunate that we could not have come to some understanding and will definitely not consider this dealership in the future.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Lars (service) is outstanding! Does EVERYTHING right! Efficient, accurate, knowledgable, pleasant, wastes no time, etc.

Lars (service) is outstanding! Does EVERYTHING right! Efficient, accurate, knowledgable, pleasant, wastes no time, etc.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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GREAT STAFF. Thorough review of recommended service items, and followup summary of completed work. Wonderful facilities with coffee and variety of places to work while vehicle being worked on. Always leave smiling with my sparkling clean, well maintained ToyotaRav4.

GREAT STAFF. Thorough review of recommended service items, and followup summary of completed work. Wonderful facilities with coffee and variety of places to work while vehicle being worked on. Always leave smiling with my sparkling clean, well maintained ToyotaRav4.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Had a great buying experience with Daryl . Even in the pouring rain he made sure to secure my new plates on safely . Thanks !

Had a great buying experience with Daryl . Even in the pouring rain he made sure to secure my new plates on safely . Thanks !

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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We have been customers of Toyota Marin for car leases, servicing, and purchasing since moving to this area in 2017. We keep returning because we’ve always had a good experience. We recently leased another car from them and worked with Sergio Morales on making our selection and putting the package together. Sergio was excellent: Knowledgable, helpful, and straightforward.

We have been customers of Toyota Marin for car leases, servicing, and purchasing since moving to this area in 2017. We keep returning because we’ve always had a good experience. We recently leased another car from them and worked with Sergio Morales on making our selection and putting the package together. Sergio was excellent: Knowledgable, helpful, and straightforward.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Utterly unscrupulous when it comes to used car sales. They will take advantage of you in every way possible. Also raised the price from the advertised price which is ILLEGAL. They don't respond no matter who I called and how many times. Unethical, greedy, manipulative. And I no longer trust their service department which I always used to use. Stay away! A lot of people on my local Nextdoor have had similar experiences.

Utterly unscrupulous when it comes to used car sales. They will take advantage of you in every way possible. Also raised the price from the advertised price which is ILLEGAL. They don't respond no matter who I called and how many times. Unethical, greedy, manipulative. And I no longer trust their service department which I always used to use. Stay away! A lot of people on my local Nextdoor have had similar experiences.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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