Toyota Marin

I have bought two used cars from Toyota Marin. This is because they inspect, clean, and make some repairs prior to putting on the lot. Both prior purchases required a trip back to correct issues (a missing radio for example) and the issues were handled by the dealer quickly and without any grief from them. So we decided to buy a used Prius. We just got it home so time will tell how well the car runs but I feel pretty confident that if there are issues that pop up in the next few weeks TM will help us without a lot of drama. Clara Kahn, Sales: knows her stuff, persistent but patient. Respected my final decisions regarding add-ons. Will definitely ask for her specifically if we are in the market for a car again.

Bait and switch. Very poor experience. I was contacted by Marin Service telling me that the recall on my RAV Peime was ready to be fixed. Turns out they didn’t have the part but they made an appointment for me to come in. Also recently had a service done at a Toyota dealer. Paid hundreds in other service items. I’ll go elsewhere next time.

I worked with Pedro after dealing with Kundle who was very rude but Pedro is way better! He was using appropriate language telling me every detail of the car treating me very well and actually helped alot and I also recommend Pedro if you ever need a vehicle from this dealership but Pedro was very nice helped me alot made it very quick after I had problems with Kundle but I accidentally misplaced his name in the feedback in my emails which I wrote a complaint and I replaced Kundle with Pedro and you guys apparently deducted his pay so very sorry Pedro and I wish this gets changed please and thank you!

This dealership always takes care of me, and always a pleasant experience definitely going back!

Leo helped me get a Corolla. He was very helpful, friendly and gave good advice.

Great service and good customer service!! Fasta paper work in 30 minutes. Thank you for everything

Calvin is very helpful and transparent. He help us thru out the process of getting the car that we want.

Everyone was great Very professional efficient knowledgeable courteous friendly Was Kept in contact at every step

Spoke with BC at Toyota Marin looking for a new vehicle off the truck. He sent me an invoice with a "Other F&I products" charging $1,295. I inquired about the charge and he said it was for a StarGard accessory that is installed on all new and used vehicles. I declined the accessory and asked for a price without it. A new vehicle straight off the truck could have accessories installed or not. BC claimed he could "waive" the cost of the StarGard if I purchased a service plan. I again declined any optional accessories, additional services or plans, and was denied any further options to purchase the vehicle. Optional accessories are just that and should fall on the customer to decide to purchase or not. Do not force potential customers to purchase accessories, or service plans, that people do not want. It is unfortunate that we could not have come to some understanding and will definitely not consider this dealership in the future.

Lars (service) is outstanding! Does EVERYTHING right! Efficient, accurate, knowledgable, pleasant, wastes no time, etc.