Reviews
Great communication, quick email response, and overall
Great communication, quick email response, and overall customer service on every part of the transaction. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We're glad to know that you had a seamless transaction from start to finish. We hope to see you again at BMW of San Rafael!
Great experience and great deal!
Great experience and great deal! We loved our local San Rafael BMW dealership! Courteous and knowledgeable, ready to work with you to achieve the goal- new car! Would recommend to friends and family
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Viktotia, we're pleased to know you had a great experience with our team at BMW of San Rafael. We look forward to serving you and your friends and family in the future! Safe travels in your new car!
Excellent sales staff.
Excellent sales staff. Peter is terrific- I ordered a car and it arrived on time. Delivery was seamless and easy- no pressure from the sales manager. I have been a long time customer and will continue to be.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Timothy, your feedback means a lot to us! We're happy to hear Peter and the team provided an excellent experience. Thank you for choosing BMW of San Rafael time and again. Safe travels!
Tim Price is an excellent service representative.
Tim Price is an excellent service representative. His communication and interpersonal skills are excellent. He is cheerful and very easy to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We will be sure to pass your kind words along to Tim. We hope to see you again at BMW of San Rafael!
I would give zero stars if I could ~ terrible experience
I would give zero stars if I could ~ terrible experience ~ car needed to be returned 3 times because of their errors. Contacted the Service Manager & General Manager on 9/23/25 it’s 10/7/25 & still no response! Beware
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Cindy, we're really sorry to hear about the repeated issues you've faced and the lack of communication from our end. This is not the level of service we aim to provide, and we sincerely apologize for any inconvenience caused. We'd like to ensure that your concerns are addressed promptly - please feel free to reach out so we can assist you further. Thank you, BMW of San Rafael Management Team customercareteam@bmwofsanrafael.com
Excellent service by Tim Price.
Excellent service by Tim Price. He has been my service consultant since 2013. Professional, skillful, wonderful PR, I could go on, he is the real deal. Thank you Tim, Joe Aguirre
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joe, thank you for being a loyal customer of Tim's here at BMW of San Rafael! We will be sure to share this feedback with him. See you next time!
Tom Smith is wonderful and gives us great service always
Tom Smith is wonderful and gives us great service always and we appreciate him and BMW
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tom and the BMW of San Rafael team are thrilled to have earned your 5 stars! Thanks for choosing us and sharing your kind words!
It was a complicated process and Tom Smith made it very
It was a complicated process and Tom Smith made it very simple. The repair required me to make an insurance claim and Tom did most of the work to schedule with the adjuster and get the insurance payment. I am thankful he is my service advisor
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Robert, we’re glad Tom made your experience smooth and easy. We’ll pass along your gratitude to him. We look forward to assisting you again at BMW of San Rafael!
Work with Brett.
Work with Brett. Tom was rude to me. Needs better communication skills and more respect, he doesn’t have what it takes
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nina, I'm really disappointed to hear about your interaction with our team. We pride ourselves on providing respectful and professional service at all times. I would like to learn more about what happened so that we can address this appropriately. Please feel free to reach out to us. Thank you for your feedback. BMW of San Rafael Management Team customercareteam@bmwofsanrafael.com
Can’t ask for anything more than this dealers care for my
Can’t ask for anything more than this dealers care for my BMW. Always nice people also.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for the review. We look forward to your next visit to BMW of San Rafael!