Radley Acura

I would like to thank Radley Acura and specifically my service advisor, Carolyn Mason, for the SUPERIOR service that I recently received. Although Ms. Mason continually delivers excellent service and always chooses to only work with HONEST technicians, she went above and beyond during a recent visit. My Acura MDX was leaking fluid and having some other inconsistent issues that the technician, Pat Sisouvong, ultimately diagnosed as a malfunctioning transmission. Ms. Mason not only took the time to explain the diagnosis in terms that I could understand, but also went above and beyond by working with the warranty company to replace the transmission. This was no easy task since my warranty was due to expire 100 miles from the time this incident occurred. Ms. Mason not only worked with the warranty company to replace the malfunctioning transmission, but she also obtained an extended warranty on the replacement. This was also no easy task because while the warranty company offered to replace the transmission, they only wanted to cover it under the original warranty, which as I previously stated, expired in 100 miles. Ms. Mason successfully worked with the warranty staff to obtain an extended warranty on the replacement transmission. She was also able to provide me with a new luxurious Acura MDX loaner vehicle while mine was being repaired…I loved it so much that I’m seriously considering purchasing another MDX and giving my old one to my husband.

Carolyn Mason is an exceptional service rep with superior communication skills and an excellent attention to detail. Whenever I have any service related issues, she is the first person I call. She goes "above and beyond" and is an asset to the Radley organization.

Carolyn has always given us nothing but superior customer service and is a joy to have as our service provider. She is what keeps us coming back to Radley to have our cars serviced, time after time. This mornings service was GREAT, and as always Carolyn went above and beyond what was asked of her!

I purchased my car at Radley 11 years ago, brand new. Carolyn has been my Service Advisor for the past 6 years. She is not only professional but knowledgeable. She has always given me accurate information when advising me about what maintenance to perform, etc. My transmission has gone out twice, and each time she handled my frantic call with calmness and reassurance. She goes out of her way to make sure I understand what work is being performed and always addresses my concerns with knowledgeable answers. She is a true asset to your organization. In a day and age where customer service seems to be waning at other establishments Carolyn is a shining star and I would not hesitate to refer a friend to Radley. Of course I would tell them to ask for Carolyn!

I've dealt with a variety of car dealerships for many years and I can say Radley has been far and above the best. Their service and attentiveness exceed all expectations and my experience is such that I will absolutely return to this dealer for both sales and service in the future. Great products and great service make an unbeatable experience.

Carolyn Mason is OUTSTANDING. She goes out of her way to explain things to me and make sure I am confortable with my repairs. I refuse to go to any other dealer or work with anybody else. Really. I recommend friends and family to Carolyn for Acura repairs. Nicky since 2005

The knowledge and professionalism of my service advisor, Carolyn Mason is the reason I continue to have my vehicle serviced at Radley Acura. I've had my vehicle serviced here for more than 5 years and never once have I left the service department without knowing exactly what service was being performed and how much the service was going to cost me in advance. Considering my past experiences I have with other dealership, Radley Acura and Carolyn Mason are a breath of fresh air.

I own two Acura's - and TSX and an RDX. I have owned the TSX since 2005 and the RDX since 2010. Carolyn Mason has been my service representative for both cars. It is a pleasure having her has my service representative. She is consumate professional - she understands and can explain any issues that arise with my cars, responds quickly to any phone messages I leave, makes sure the work is completed on time and assures a good price for the car service. She is a true credit to Radley and Acura.

Carolyn Mason has been our service advisor for years and has always been very professional, friendly and knowledgeable. She makes my service visit a great experience while I wait.Carolyn never fails to hAve my car completely checked out with every detail of my visit covered and delivers to me a well serviced clean car. I would recommend her to everyone I know that has an Acura. She is terrific.

I am the owner of two Acura vehicles (2008 TL Type S and a 2010 MDX). I love both and take them both for service to Radley Acura, specifically with their Service Representative Brian Groleau. There are two other Acura Dealers that are much closer to my home (and much more convenient...one being one block from my wife's work), but I only take my cars to Radley Acura because of Brian. Brian Groleau is very friendly and very professional. He always does what is right, not what makes more money for Radley Acura. There were two difficult (intermittent) problems that I had with my TL that he took the time to personally attempt to help the mechanics diagnose. He called me daily with updates on what they were trying to do to resolve the problem and he always provides me a loaner vehicle that is waiting for me on my arrival. Brian takes the time to know his customers....he knows you as soon as you walk in the door and he greets you by name and a warm handshake. He knows why you are bringing the car in for service (from when you made the service appointment) and the paperwork is ready to go. The whole drop off experience (and pick up) are very smooth and efficient. As I said, there are other places that I can take my Acuras for service, but I would highly recommend Brian Grouleau. If Brian happens to transfer dealerships, then I would follow him if it were within a reasonable distance. With cars having such high technology, the ability for the average person to diagnose a problem is severely limited, so trusting your service representative is absolutely critical. Brian Groleau is the best Service Rep I have ever worked with.