Stevens Creek BMW

We found the staff to be knowledgeable, efficient, and easy to work with. They were able to answer all of our questions and explain and compare the car models easily.

Great , this place is a good place to buy a used car Which is pretty fast and worthy. I think I will come here again

The salesperson was professional and delivered excellent service and kept every promise she made, and went above and beyond to make sure everything went smoothly. I truly appreciate her dedication and highly recommend her to anyone looking for outstanding service.?

Lionel Lee has been hands down the worst dealership finance person I’ve worked with (purchased 8 cars). He added in the $3800 extended warranty which I know I explicitly declined since I don’t keep my cars that long. He changed my payment plan to 72 months to hide the bump in monthly payment. Thank goodness my husband noticed it when signing the paperwork as I was blindly trusting Mr Lee. I threw him a few bones by getting some add ons as I know that’s how they make money and he used the opportunity to opt me into stuff I didn’t want/approve. Upon discovering this, I called him out and he assured me we could cancel the add ons I didn’t want. So I did paperwork to cancel the extended warranty, service and ding. He assured me the paperwork was processed and my principle would be adjusted in 2-4 weeks. We are now in the 7th week of him giving me the run around. I reached out to BMW Financial services and they have no record of the cancellations. Now Lionel is telling me they are waiting on refunds? Wait what? Why? This makes no sense and I feel like I got scammed instead of a premium experience from BMW. Please fix this. I have been kind waiting all this time to not do this survey and online reviews. My kindness is dwindling.

Terrible communication. I had to send three or four emails to get one response. I honestly felt like they were ghosting me. If I hadn?t wanted that particular car, I would?ve gone anywhere else.

Had an excellent experience purchasing my 2026 iX. The team was professional, transparent, and made the process smooth and enjoyable. Highly recommend this dealership for anyone looking for a great car-buying experience.

I recently purchased my BMW X5e and had the absolute pleasure of working with Jorainna Yao. From start to finish, she made the entire process smooth, transparent, and stress-free. Jorainna was knowledgeable about every detail, answered all my questions with patience, and made sure I felt confident about my decision.Highly recommend asking for Jorainna if you?re considering a BMW?you won?t be disappointed!

Working with Fred Khosraviani is always a delight. Have bought 4 cars through him. Best customer experience ever.

Very helpful and good to work with and give me awesome good deal. Thank you

Excellent Sales service, Perfect explanation. TJ was awesome, Will my BMW advisor was very patient to explain all features and also try out of Self parking and other details.