Reviews
Bryan was great. I didn’t wait too long for my oil change. I was having a bad day and he was very understanding and made me feel better by understanding my situation. Thank you Bryan
Bryan was great. I didn’t wait too long for my oil change. I was having a bad day and he was very understanding and made me feel better by understanding my situation. Thank you Bryan
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Scheduling service for my Toyota was easy, and the waiting room lobby is well kept. The customer service personnel are polite and knowledgeable. My hat's off to Rob Hampton; before he went on lunch break, he made sure I was taken care of.
Scheduling service for my Toyota was easy, and the waiting room lobby is well kept. The customer service personnel are polite and knowledgeable. My hat's off to Rob Hampton; before he went on lunch break, he made sure I was taken care of.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience! It's great to hear that scheduling was a breeze and that you found our team so attentive. We'll be sure to pass along your kind words to Rob. Your satisfaction means a lot to us! Regards, Manuel Guerrero General Manager
⭐⭐⭐⭐⭐ Philip is an absolute rockstar! I was hunting for a super popular car that other dealerships were marking up by $2,500 to $5,000. It was so frustrating, but everything changed the second I connected with Philip at Merced Toyota. He is hands-down the best person I’ve ever dealt with at a dealership.Philip completely redefined what car buying should look like:A Man of His Word: He promised me right away that they wouldn't charge over the asking price, and he stuck to it 100%. Finding that level of honesty is rare. Incredible Integrity: When he found out my dad is a veteran and was gifting me the car, he went above and beyond to apply a veteran discount. He truly cares about his customers. Zero Pressure, Total Respect: He let me order exactly what I wanted. I never had to deal with those annoying, aggressive calls trying to push me into a different car just for a quick sale. Perfect Communication: He kept me fully updated the entire time I was waiting for the car to arrive, so I never had to wonder what was happening.(To Philip: I am so incredibly sorry it took me this long to write this! I've been way too busy driving and absolutely loving my car since the day I left the lot. Thank you for everything!)If you want a totally painless, stress-free experience with someone you can actually trust, do yourself a huge favor and ask for Philip at Merced Toyota. He is worth the drive!
⭐⭐⭐⭐⭐ Philip is an absolute rockstar! I was hunting for a super popular car that other dealerships were marking up by $2,500 to $5,000. It was so frustrating, but everything changed the second I connected with Philip at Merced Toyota. He is hands-down the best person I’ve ever dealt with at a dealership.Philip completely redefined what car buying should look like:A Man of His Word: He promised me right away that they wouldn't charge over the asking price, and he stuck to it 100%. Finding that level of honesty is rare. Incredible Integrity: When he found out my dad is a veteran and was gifting me the car, he went above and beyond to apply a veteran discount. He truly cares about his customers. Zero Pressure, Total Respect: He let me order exactly what I wanted. I never had to deal with those annoying, aggressive calls trying to push me into a different car just for a quick sale. Perfect Communication: He kept me fully updated the entire time I was waiting for the car to arrive, so I never had to wonder what was happening.(To Philip: I am so incredibly sorry it took me this long to write this! I've been way too busy driving and absolutely loving my car since the day I left the lot. Thank you for everything!)If you want a totally painless, stress-free experience with someone you can actually trust, do yourself a huge favor and ask for Philip at Merced Toyota. He is worth the drive!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wow, Lauren! Your experience with Philip truly highlights the kind of service we strive for. It's wonderful to hear how he made the car-buying process enjoyable and stress-free for you. Thank you for sharing your story! Enjoy every moment with your new car! Regards, Manuel Guerrero General Manager
⭐⭐⭐⭐⭐ Painless, honest, and worth the drive! I was looking for a highly popular, specific vehicle that other dealerships were marking up by $2,500 to $5,000+ over MSRP. Most places couldn't even keep one on the lot long enough for a test drive. After dealing with a lot of frustration closer to home, I contacted Merced Toyota and connected with Philip. He completely turned the experience around: Honest Pricing: Philip promised they would not charge over the asking price, and he completely stuck to his word. Veteran Discount: After learning that my father is a veteran and was gifting the vehicle to me, he even applied a veteran discount to save us more money. No Pressure: I was able to order exactly what I wanted. I never had to deal with annoying, high-pressure calls trying to push me into a different car just to make a quick sale. Great Communication: Philip kept me updated every step of the way while I patiently waited for the vehicle to arrive at the dealership.(To Philip: I'm so sorry it took me this long to write this review! I have been too busy driving and absolutely loving my new car ever since I left your lot.)If you want a painless, friendly, and truly honest car-buying experience, go see Philip at Merced Toyota. It is worth every mile!
⭐⭐⭐⭐⭐ Painless, honest, and worth the drive! I was looking for a highly popular, specific vehicle that other dealerships were marking up by $2,500 to $5,000+ over MSRP. Most places couldn't even keep one on the lot long enough for a test drive. After dealing with a lot of frustration closer to home, I contacted Merced Toyota and connected with Philip. He completely turned the experience around: Honest Pricing: Philip promised they would not charge over the asking price, and he completely stuck to his word. Veteran Discount: After learning that my father is a veteran and was gifting the vehicle to me, he even applied a veteran discount to save us more money. No Pressure: I was able to order exactly what I wanted. I never had to deal with annoying, high-pressure calls trying to push me into a different car just to make a quick sale. Great Communication: Philip kept me updated every step of the way while I patiently waited for the vehicle to arrive at the dealership.(To Philip: I'm so sorry it took me this long to write this review! I have been too busy driving and absolutely loving my new car ever since I left your lot.)If you want a painless, friendly, and truly honest car-buying experience, go see Philip at Merced Toyota. It is worth every mile!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your wonderful experience, Lauren! We're delighted to hear that Philip was able to provide such a smooth and honest car-buying process for you. It's great to know you’re enjoying your new vehicle. Your feedback means a lot to us and motivates our team to keep delivering exceptional service. Regards, Manuel Guerrero General Manager
Thank you Fredi, very attentive,great customer service. Happy to have purchased my car at Merced Toyota 😊 will continue to get my car serviced there.
Thank you Fredi, very attentive,great customer service. Happy to have purchased my car at Merced Toyota 😊 will continue to get my car serviced there.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Evelyn! It’s wonderful to hear that Fredi provided you with such attentive service. We're delighted that you're happy with your purchase and look forward to seeing you for your future service needs. Enjoy your new car and all the adventures it brings! Regards, Manuel Guerrero General Manager
I had my oil change on August 12, Wednesday. I was very satisfied with the service. Kevin Koker from the Service Dept. recommended a package deal. I got 5 oil changes for the price of 3. It saved me a lot of money. I highly recommend Kevin Koker.
I had my oil change on August 12, Wednesday. I was very satisfied with the service. Kevin Koker from the Service Dept. recommended a package deal. I got 5 oil changes for the price of 3. It saved me a lot of money. I highly recommend Kevin Koker.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience, Win Naing! It’s fantastic to hear that Kevin's recommendation helped you save money while getting quality service. We appreciate your kind words and recommendation—our team is here to ensure you have the best service every time! Regards, Manuel Guerrero General Manager
Very well taken cared of at this Toyota dealership. I appreciate their staff and mechanics.
Very well taken cared of at this Toyota dealership. I appreciate their staff and mechanics.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! It's wonderful to hear that our team made you feel well taken care of. We truly value our staff and mechanics, and your kind words mean a lot to us. We look forward to serving you again in the future! Regards, Manuel Guerrero General Manager
I am a long time customer. I really appreciate the friendly and efficient service and staff. Thank you Jessica for all your help. I came in with an annoying rattle in my Corolla SE. They quickly evaluated it and took care of it within hours. Thank you Toyota Merced.
I am a long time customer. I really appreciate the friendly and efficient service and staff. Thank you Jessica for all your help. I came in with an annoying rattle in my Corolla SE. They quickly evaluated it and took care of it within hours. Thank you Toyota Merced.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Jill! It’s wonderful to hear about your positive experiences with our team, especially Jessica. We’re glad we could swiftly resolve the rattle in your Corolla SE. Your continued support means a lot to us, and we look forward to seeing you again soon! Regards, Manuel Guerrero General Manager
Super helpful and accommodating ! I was trading my first car and they helped me a lot in figuring everything out and with all the confusing new information. Overall was a really good experience !
Super helpful and accommodating ! I was trading my first car and they helped me a lot in figuring everything out and with all the confusing new information. Overall was a really good experience !
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Em! We're so glad to hear that our team made your first car trade-in experience smooth and enjoyable. It's our goal to simplify the process for our customers, and your feedback means a lot to us. Wishing you many happy miles in your new ride! Regards, Manuel Guerrero General Manager
Super friendly staff! I disliked the smell in the waiting area (cigarette smell) however the person who assisted us was very welcoming snd professional. Overall great experience.
Super friendly staff! I disliked the smell in the waiting area (cigarette smell) however the person who assisted us was very welcoming snd professional. Overall great experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to see that overall, you were satisfied with your experience and our team was extremely helpful. We do appreciate the heads up about the smell, and this is something we will be sure to address, as we always want our guests to be comfortable while they wait. We hope that your Toyota is treating you well and we can't wait to see you here at your next visit. Regards, Manuel Guerrero General Manager