Reviews
When I receive good service, I write a review. When I get poor service, I also write a review. Last week I made an appointment for my Avalon to have a recall issue taken care of. I spoke with Kevin in service, told him I'd be coming from Turlock and that I wanted to tie in the appointment with a doctor appointment that I had in Merced on October 7. I also wanted to make sure the part was in so that it wouldn't be a wasted trip. He assured me that it was. I brought the car in today, and Kevin checked me in. Five minutes later, he texted me that my car was ready. I went to his cubicle and he said that the part was not in stock and that they'd have to order it. I told him that that was not what he told me last week. He said it was in the last time he checked. He must not have checked recently, because I got a reminder from him yesterday about my appointment today. I am now going back to Turlock and then I'll have to come back to Merced later this morning for my doctor appointment. I know that I'm only one customer, but I have purchased 3 vehicles from Merced Toyota for me or my children in the past and all of the service has been through you while we've lived in the area. This is simply poor service and you've lost a customer.
When I receive good service, I write a review. When I get poor service, I also write a review. Last week I made an appointment for my Avalon to have a recall issue taken care of. I spoke with Kevin in service, told him I'd be coming from Turlock and that I wanted to tie in the appointment with a doctor appointment that I had in Merced on October 7. I also wanted to make sure the part was in so that it wouldn't be a wasted trip. He assured me that it was. I brought the car in today, and Kevin checked me in. Five minutes later, he texted me that my car was ready. I went to his cubicle and he said that the part was not in stock and that they'd have to order it. I told him that that was not what he told me last week. He said it was in the last time he checked. He must not have checked recently, because I got a reminder from him yesterday about my appointment today. I am now going back to Turlock and then I'll have to come back to Merced later this morning for my doctor appointment. I know that I'm only one customer, but I have purchased 3 vehicles from Merced Toyota for me or my children in the past and all of the service has been through you while we've lived in the area. This is simply poor service and you've lost a customer.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Good service in timely manner the assistant was willing to help me with my issue
Good service in timely manner the assistant was willing to help me with my issue
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience! It’s great to hear that our team was able to assist you promptly. We truly appreciate your kind words and are glad we could help with your issue. Your satisfaction means a lot to us! Regards, Manuel Guerrero General Manager
Kevin’s been my service rep for years & he’s the best!! Always has my back. I highly recommend him
Kevin’s been my service rep for years & he’s the best!! Always has my back. I highly recommend him
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, Debra! It's fantastic to hear how much you appreciate Kevin's support. Having a reliable service rep makes all the difference, and we’re glad you feel taken care of. Your recommendation means the world to us! Regards, Manuel Guerrero General Manager
Fast and easy, I knew what I wanted and didn't have a lot of time. They were quick and efficient. I got the price I wanted and the vehicle i needed..
Fast and easy, I knew what I wanted and didn't have a lot of time. They were quick and efficient. I got the price I wanted and the vehicle i needed..
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for sharing your experience, Gerald! It’s great to hear that our team was able to meet your needs quickly and effectively. We're glad you found the price and vehicle you were looking for. Your satisfaction is our priority, and we appreciate your feedback! Regards, Manuel Guerrero General Manager
Great service, timely, professional staff -- overall good place to take my Camry. Service Advisor Kevin excellent.
Great service, timely, professional staff -- overall good place to take my Camry. Service Advisor Kevin excellent.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Howie! We're pleased to hear that you received timely and professional service. Kevin will be delighted to know he made a positive impact. Your satisfaction means a lot to us, and we look forward to welcoming you back for future visits! Regards, Manuel Guerrero General Manager
Great service, timely, professional staff -- overall good place to take my car. I will use again.
Great service, timely, professional staff -- overall good place to take my car. I will use again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Del! We appreciate your kind words about our team's professionalism and efficiency. It's wonderful to hear that you had a positive experience with us. We look forward to assisting you again in the future! Your trust means a lot to us. Regards, Manuel Guerrero General Manager
we love toyota. merced toyota is a completely legitamate help to me. Many repairs on our old slugger and new purchased car is the best car on the road.
we love toyota. merced toyota is a completely legitamate help to me. Many repairs on our old slugger and new purchased car is the best car on the road.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your enthusiasm! It's wonderful to hear how much you appreciate our team and the support we've provided for both your old and new vehicles. We’re here to keep you on the road with confidence. Enjoy your rides! Regards, Manuel Guerrero General Manager
I am always happy with the service both my car and I receive from Merced Toyota.
I am always happy with the service both my car and I receive from Merced Toyota.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s fantastic to hear that you and your car are always well taken care of. We appreciate your trust in our service and look forward to continuing to provide you with great experiences in the future! Regards, Manuel Guerrero General Manager
Bryan was great. I didn’t wait too long for my oil change. I was having a bad day and he was very understanding and made me feel better by understanding my situation. Thank you Bryan
Bryan was great. I didn’t wait too long for my oil change. I was having a bad day and he was very understanding and made me feel better by understanding my situation. Thank you Bryan
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! It's wonderful to hear that Bryan provided such supportive service during your visit. We’re glad he could turn your day around while getting your oil change done efficiently. Your feedback means a lot to us! Regards, Manuel Guerrero General Manager
Scheduling service for my Toyota was easy, and the waiting room lobby is well kept. The customer service personnel are polite and knowledgeable. My hat's off to Rob Hampton; before he went on lunch break, he made sure I was taken care of.
Scheduling service for my Toyota was easy, and the waiting room lobby is well kept. The customer service personnel are polite and knowledgeable. My hat's off to Rob Hampton; before he went on lunch break, he made sure I was taken care of.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience! It's great to hear that scheduling was a breeze and that you found our team so attentive. We'll be sure to pass along your kind words to Rob. Your satisfaction means a lot to us! Regards, Manuel Guerrero General Manager