Reviews
We have two recent model Toyotas and have been bringing
We have two recent model Toyotas and have been bringing them to Merced Toyota for their ToyotaCare service. We've been entirely happy with the service department.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear you’re happy with our service department! Thank you for trusting us with your Toyotas and for taking the time to share your experience. We're here to ensure your vehicles are always in top shape! Regards, Manny Guerrero General Manager
JR, service mgr at Merced Toyota, is attentive,
JR, service mgr at Merced Toyota, is attentive, professional, and prompt. We are pleased with JR and the tech team, plus the shuttle driver Ying. Thank you!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your kind words, Elsie! We're thrilled to hear that JR, the tech team, and Ying made your experience enjoyable. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback! Regards, Manny Guerrero General Manager
Vida and Martin in Sales were pleasant, professional and
Vida and Martin in Sales were pleasant, professional and most importantly, not pushy. On my first visit to the dealership, I intended to meet with Martin, but he was with another customer so Vida helped me. My wife and I took the truck for a test drive and I gave Vida feedback about the condition of the truck I was considering. From that feedback, she was able to get their detailing staff to buff out the majority of the obvious paint scratches that were of concern to me. She texted me follow-up pics the next day and the truck looked much better; she invited me to come back to look at the truck. I went back to the dealership two days after my initial visit (after texting with Martin about the truck price), and even though Vida wasn't working, Martin assisted us in walking through the buying process. He was knowledgeable about the truck, and had a natural ability to interact with my wife and me, putting both of us at ease. Guillermo in finance was great as well. He did his job by explaining to us in detail the various add on protection coverages and even though we declined all of them, it was nice that he wasn't overly aggressive in trying to sell us the additional coverage. The price was more than fair and their customer service was excellent. Overall, it was a pleasant buying experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We’re thrilled to hear about your excellent experience with Vida, Martin, and Guillermo! Our team aims to make the car-buying process smooth and enjoyable. Your feedback about their professionalism and customer care truly brightens our day. Thank you for choosing us, and we hope you love your new truck! Regards, Manny Guerrero General Manager
The service dept is very helpful and service
The service dept is very helpful and service representative Kevin Koker is Super helpful when I need help.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bill, thank you for your wonderful feedback! We're thrilled to hear that Kevin provided you with exceptional service. Our team is dedicated to helping our customers, and it’s great to know we hit the mark. We appreciate your support and look forward to assisting you again! Regards, Manny Guerrero General Manager
Manny, thanks for getting back to me. It means a lot to me, Bill Gray
Kevin my Advisor allways gives me excellent sertvice.
Kevin my Advisor allways gives me excellent sertvice. My car was serviced quickly and returned when promised. I purchased my 2017 RAV 4 at Merced Toyota. I would highly recomend this Dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled to hear about your positive experience with Kevin and our team. Providing excellent service and keeping our customers happy is our top priority. We appreciate your recommendation and look forward to serving you again! Regards, Manny Guerrero General Manager
Advisor Kevin was great.
Advisor Kevin was great. Had oil change and brakes put on my car and it was done in a timely manner. Everyone there is friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback, Louise! We're thrilled to hear that Kevin and the team made your experience smooth and enjoyable. Timeliness and friendly service are our priorities, and it’s great to know we hit the mark. Looking forward to seeing you again! Regards, Manny Guerrero General Manager
All work done as required in estimated time.
All work done as required in estimated time. Advisor Kevin is always right on top of what I need for my Camry!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hmw, thanks for the fantastic review! We're thrilled to hear Kevin provided you with the support you needed for your Camry. We appreciate your trust in us and look forward to continuing to meet your needs in the future! Regards, Manny Guerrero General Manager
Advisor.
Advisor. Kevin did a fantastic job. It was busy that day so I said to take about two hours. No problem.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the great feedback, Jesse! We're thrilled to hear that Kevin provided excellent service, even on a busy day. We appreciate your understanding and look forward to welcoming you back soon! Regards, Manny Guerrero General Manager
The employees were friendly and aimed to please.
The employees were friendly and aimed to please. My car was serviced and returned as soon as possible.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jam, thank you for your fantastic review! We're thrilled to hear that our team made your experience enjoyable and efficient. Your satisfaction is our priority, and we appreciate your support! Regards, Manny Guerrero General Manager
Kevin K.
Kevin K. is such a great adviser! I contacted him the night before and left a message with the issue I had with my car. He sent some a message first thing in the morning to bring my car in the same day. They fixed the issue and we’re done in three hours. My car is back to running and I’m better shape!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the fantastic review! We're thrilled to hear about your positive experience with Kevin and the quick turnaround on your car. Our team is always here to help, and we appreciate your support! Regards, Manny Guerrero General Manager