Reviews
It should not have taken 5 hours to complete an auto sale...
It should not have taken 5 hours to complete an auto sale when I walked in with my own financing. We made an appointment and showed up on time. Not impressed.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dear Cindyasteele, I apologize your purchase experience took as long as it did. We definitely strive for 5 stars in customer experience and when a purchase takes that long I know we failed in an area that is really the most valuable which is your time. We usually do much better in this area as evidenced by many of our reviews on DealerRater. Some of the current challenges have created some of these delays but are more rare than common thank goodness. We are committed to follow the necessary protocols put in place for the safety of our guests and employees and at rare times the sacrifice is time. More often than not we excel in this area as we understand the importance of our guests time and the lack we all have of it in todays busy world. I am very sorry your transaction took as long as it did and would welcome and appreciate a chance to make it up to you. Please contact me at your convenience and my goal will be to provide a 5 star experience especially concerning the value of your time. Sincerely, Jeff( J.D.) Dantzler 707-535-1124 (direct line) or Jdantzler@manlyauto.com
Ted was my service attendant. He was very thorough and...
Ted was my service attendant. He was very thorough and very nice to work with. He took time to explain in detail the work performed!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The dealership was excellent, a great selection of...
The dealership was excellent, a great selection of vehicles, no pressure from sales, and a fair price for the vehicle. One small problem was a promise to receive floor mats was not followed through in a timely fashion. The sales person stated he was too busy to deal with me and told me he would get back to me. There was a lot of phone tag trying to find out when I was to receive the floor mats and it took days to finally receive them. When I did my car's floors were dirty. Once I contacted the sales manager I received the floor mats within the hour. He also should have installed them as they were tricky to install but instead just left them in the box and handed them to me.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Excellent service! I recently took a fleet vehicle here...
Excellent service! I recently took a fleet vehicle here and had it repaired. Ron and staff were very patient and accommodating. I will definitely return for service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very professional and helpful throughout our auto...
Very professional and helpful throughout our auto purchase . A fair price was giving on our trade in . Would highly recommend all the people that helped us
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service. The team honored my appointment and...
Great service. The team honored my appointment and promptly helped me every step of the way. I most appreciated how the service coordinator stayed in touch with me and made sure that I had links to Uber to get me to and from the service center.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had fast courteous service. My car went in for an oil...
I had fast courteous service. My car went in for an oil change and it was done before the time it should of been. It was easy to check in and check out. I didn’t feel like they tried to push anything on me when they were giving me suggestions as well. Overall a great experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I wanted to express my appreciation to Service Advisor,...
I wanted to express my appreciation to Service Advisor, Bill Robertson for going the extra mile in fixing my brake light last minute so I could have a safe road trip early the next day. Also kudos to the Manly Parts Department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dan and Traci Thompson were absolutely amazing to work...
Dan and Traci Thompson were absolutely amazing to work with!!! Great customer service!! Love my new 2021 Honda Passport!! It was the quickest I have ever bought a car!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always clean,friendly employees. I recommend this...
Always clean,friendly employees. I recommend this dealership to others. I have been going to this place since day 1 of owning a Honda. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair