Reviews
Will be back for the next service for my Camaro for sure!...
Will be back for the next service for my Camaro for sure! My car was ready in less then 1hr!! I also found 2 sick shirts for only $10 ea. 👍
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for taking time to share some of the details of your experience! Thank you for choosing Platinum Chevrolet Santa Rosa. We hope to see you soon!
Delays. No communication
9:30 appointment for a simple tire rotation/check service. Was told the car wouldn't be ready until 1! Why the appointment? Was told I'd get a call by 12 for an update. No call. After several calls in, I learned car won't be ready until 4. Took several calls in to get the authorization for the Lyft ride to pick up. Messed up plans for the day. No car wash. Disappointing.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We regret that you had a negative experience, and will use this as an opportunity to improve. We would like to work towards a resolution, so if you are willing. For car wash we are trying to save water so if you request car wash we will do it for you.
From the moment I walked in to the end I felt valued and...
From the moment I walked in to the end I felt valued and looked after. Charlie and his counterparts all worked with me very well and were professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for taking time to leave us a great review! We are pleased to hear about your great experience at Platinum Chevrolet! we are happy to pass along your comments to Charlie and his counterparts.
Merry Xmas
Daniel took great care of us, we knew what the cost was up front and were so surprised when we picked up the car it was all under warranty...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your wonderful review. We are pleased to hear that Daniel was helpful. If you have any further needs or questions, please give us a call. We're always happy to help!
service department
Just a nice place overall for buying my new car, and service department. I would recommend this dealer to my family and coworkers. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for taking time to leave us a great review! We are pleased to hear about your great experience at Platinum Chevrolet! Enjoy your new car and if there is anything else we can do for you, please feel free to give us a call.
Service
Unfortunately, I have had to drop off my vehicle several times over the past few months for the same issue. Things were either forgotten, overlooked, or a wrong part was ordered. Staff is friendly but difficult to get on the phone. Mr service provider apparently no longer works for the company.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We regret that you had a negative experience with us but are glad you brought this to our attention. Please call our Service Manager at (707) 525-1800 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Auto Service
Everyone I encounter at Platinum Chevrolet is great to work with. Its clear they understand my truck and what is needed to keep it running smoothly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for taking time to leave us a great review! If there is anything else we can do for you, please feel free to give us a call
Found a truck i wanted on Autotrader.
This dealer had, good price. Didn't haggle, just bought. I was "to the point" and so were they. In'n out in three hours. Good stuff, mike
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to let us know about your experience! We're so pleased to hear that you enjoyed your visit with our team. If you have any further needs or questions, please give us a call. We're always happy to help!
oil change tire rotation
In for oil change and tire rotation. Service writer was very courteous and professional. Needed transportation back to work. Service writer set up transportation to and from my store. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful review! We're so pleased to hear that you enjoyed your visit with our Service Department. If you have any further needs or questions, please give us a call. We're always happy to help!
Oil Change
As always our service on our 2013 Camaro was performed flawlessly. The service tech was kind and courteous in answering my questions. Lounge comfortable while waiting. And had a visit with my favorite sales person Ken Gooler.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks! We always want to hear back from our clients and we're glad you had such a great experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your great experience at Platinum Chevrolet. Have a great day!