Reviews
found the problem with the nav system
nav system was not working, found the problem in 1 day. Had to order parts, fixed the issue in 5 days. Delay was caused by UAW strike.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for taking time to share some of the details of your experience! We appreciate your five star feedback and let us know if there's anything further we can do for you, we are happy to help!
Good People
Everyone at Platinum Chevrolet is very welcoming. They mad the process of buying my new vehicle an easy and exciting one. I am happy I made the decision to purchase from them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your wonderful review. We are pleased to hear that our Sales Team helps to assist you in finding a new vehicle for you. If there's anything further we can do for you, we are happy to help!
Courteous, helpful, knowledgeable.
Customer Service Rep Brandon is excellent, knowledgable, great customer service. He took his time to assess the issue, provided education and worked to resolve it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your positive experience! We're so pleased to hear that you enjoyed your visit with our team. We hope to see you soon!
Excellent service!
Oscar is the most amazing salesperson that I have had the pleasure to work with, extremely helpful and professional. Service was the best! We were helped with everything we needed, explained the process super clear and with detail.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for taking the time to let us know about your experience! We will share your feedback with Oscar. If you have any further needs or questions, please give us a call. We're always happy to help!
Thorough, professional, on time
The folks here are pleasant and helpful. The video survey of my car by the serviceman gave me confidence in his work. I was informed of an unexpected issue, it was communicated to me, and was addressed the same day. Text messages kept me up to date on the status. I am comfortable knowing my truck is thoroughly checked out, properly serviced, and ready for the road. I might pay a little more at the dealer but I feel that it is worth having the service done by professionals that know my truck.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for taking time to share some of the details of your experience! We appreciate your feedback. If there's anything further we can do for you, we are happy to help!
Painless and jovial interaction Professional and complete
Brandon was attentive to my issue, believed me when I explained it and was professional and helpful in solving my problem - It was a pleasure to work with him
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are lucky to have Brandon on our team and are glad he could provide you with excellent customer service. Thank you for choosing Platinum Chevrolet Santa Rosa. Take care!
Good experience
It was very pleasant to deal with the personnel at this location I would strongly recommend it to my friend’s and family and coworkers...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks! We always want to hear back from our clients and we're glad you had such a great experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Overall satisfied
The only complaint that I have is that the papers and plastic they use to protect my cars interior was left strewn about in my car. I wish they would have a car wash as part of the oil change.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your positive experience! Please let us know in advance at your next visit that you want car wash. We are happy to do it for you.
Caring, accessible, friendly, non judgemental
My whole experience was amazing! I went in on a Monday and drove my car home on Tuesday. I had low credit and very small deposit and they made my dream accessible to me! Deanna and Jason were super and made me feel like family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much. We always want to hear back from our clients and we're glad you had such a great experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your great experience. Have a great day!
Excellent customer service
Remarkable customer service. I just bought my second vehicle at Platinum Chevrolet @ Santa Rosa with Oscar Perez, very professional and humble Sales Specialist. Highly recommended !!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We always want to hear back from our clients and we're glad you had such a great experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your wonderful experience. Have a great day!