Hansel BMW

Do the right thing when no one is looking. Brought my 2022 5 series to the service department to have my lower seat bolster repaired under warranty. I was told this was regular wear and tear for a vehicle with 36,000 miles (still under warranty). I was not given any documentation for my visit except a 'we won't fix that under warranty and try to contact BMW. Pictures attached. BMW had the same response, no written response. I guess BMW doesn't like it when I give their employees a one star review on the 'how did we do' phone calls. I clean my seats as per the owners manual. I hand wash my vehicle weekly. I have a desk job where I wear slacks and occasionally jeans. This is not normal wear and tear and you know it. Here I am being a Karen, because the service department won't fight for their customers when they know BMW is in the wrong. That is if they even actually asked if it is covered under warranty. I'll spend my money elsewhere next time, this includes the two people I know who bought cars there in the last 12 months because I was telling them what a great dealership this was. Do better.

Very courteous and friendly. Quality of work ,super. Limited access to writing what I want to write on this app🥶

Mike Allen is the best! Car needed a ton of work and it was taken care of quickly. Highly recommend.

I had an absolutely seamless and hassle-free experience from start to finish. I was helped by Chilly and she was along side her manager Nate. Everything was handled efficiently and professionally, with clear communication and attention to detail throughout. I really appreciated how smooth the entire process was—it made things so much easier and more enjoyable.

Service was excellent. Mike Allen is the best! If service is defined as caring, Mike cares about the people he works with, the reputation of the dealership, the quality of service provided, and his customers. His communications are much appreciated. He reflects well on your business.

make sure you record or write down everything they say before you purchase or lease. signed papers and then things were switched and backdated...crooked deal. BEWARE!

Lee is the Bomb! Hooked a loaner car and Mike is a real pro! Love this place!

Mike was AWESOME! He got me in and out asap and helped me navigate to the parts store. Super helpful and super friendly. THANK YOU!!!

Yikes for Mike!! Everyone else can take a hike (actually all were nice) He was awesome and I will ask for him again

Service seems to have diminishedquite a bit recently. In the past Mike Allen was great to work with. Knew the cars,warranties and had EMPATHY for the customers' concerns. Not sure if he's still there but the recent service interaction I had was not pleasant at all. Will now go elsewhere to get service.