Reviews
Found the car we were looking for online, 4 hours away in
Found the car we were looking for online, 4 hours away in Waterloo. Called, scheduled with Rick, made the trip a couple days later. Rick was enjoyable from the start; pleasant, knowledgeable, and very considerate of our time. His follow-up since our purchase has been most kind and thoughtful. We are enjoying our new 2025 Buick Envista, and continue to be pleased by the great price -- this dealership knows how to take care of their customers. Our experience was a positive one from the start; we were greeted as we got out of our vehicle and made to feel right at home. Purchasing our new vehicle could not have been better - Thank You, Rick, and Community Buick GMC - you know what customer service is all about!
Found the car we were looking for online, 4 hours away in
Found the car we were looking for online, 4 hours away in Waterloo. Called, scheduled with Rick, made the trip a couple days later. Rick was enjoyable from the start; pleasant, knowledgeable, and very considerate of our time. His follow-up since our purchase has been most kind and thoughtful. We are enjoying our new 2025 Buick Envista, and continue to be pleased by the great price -- this dealership knows how to take care of their customers. Our experience was a positive one from the start; we were greeted as we got out of our vehicle and made to feel right at home. Purchasing our new vehicle could not have been better - Thank You, Rick, and Community Buick GMC - you know what customer service is all about!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Kim! I'm thrilled to hear that you found your 2025 Buick Envista and had such a positive experience with Rick at Community Buick GMC. It’s great to know that you felt welcomed and well taken care of during your visit. We appreciate your kind words and look forward to serving you again in the future. Enjoy your new ride! Sincerely, Tom Bell, Sales Manager, tombell@communitybuickgmc.com
Enrique and Tate were wonderful to work with.
Enrique and Tate were wonderful to work with. Definitely assets to the dealership. Patient with questions and made sure I was comfortable with the transaction. Will recommend to others.
Enrique and Tate were wonderful to work with.
Enrique and Tate were wonderful to work with. Definitely assets to the dealership. Patient with questions and made sure I was comfortable with the transaction. Will recommend to others.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback! I am glad that Enrique and Tate provided you with such a positive experience at Community Buick GMC. Their dedication to ensuring you feel comfortable and well-informed is truly appreciated. We look forward to serving you again soon. Sincerely, Tom Bell, Sales Manager, tombell@communitybuickgmc.com
Enrique was a refreshing sales-person.
Enrique was a refreshing sales-person. He was receptive, kind, and rolled with me at the pace and place I was at the entire duration of my buying process. That was greatly appreciated and is what earned and then kept my business.
Enrique was a refreshing sales-person.
Enrique was a refreshing sales-person. He was receptive, kind, and rolled with me at the pace and place I was at the entire duration of my buying process. That was greatly appreciated and is what earned and then kept my business.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your thoughtful review, Mandy! I'm thrilled to hear about your positive experience with Enrique at Community Buick GMC. His approach to making sure you felt comfortable and supported during your buying process is truly what we're all about. We appreciate your business and look forward to seeing you again soon! Sincerely, Tom Bell, Sales Manager, tombell@communitybuickgmc.com
KORE.
KORE. This man was unable to come to an agreement with my family on a trade in price. He used some aggressive sales tactics, however he was unable to meet on a trade in value. This was completely fine, its a process to agree on pricing. What earned a poor review was his mannerism's over the phone when we wouldn't agree on the values. He was rude to talk to when pressed. I offered a farewell "Talk to you later", to which he replied "actually you WONT. This conversation is over" The next day he called back to make a small counter offer. I addressed his comment from the day prior and he hung up..
KORE.
KORE. This man was unable to come to an agreement with my family on a trade in price. He used some aggressive sales tactics, however he was unable to meet on a trade in value. This was completely fine, its a process to agree on pricing. What earned a poor review was his mannerism's over the phone when we wouldn't agree on the values. He was rude to talk to when pressed. I offered a farewell "Talk to you later", to which he replied "actually you WONT. This conversation is over" The next day he called back to make a small counter offer. I addressed his comment from the day prior and he hung up..
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your experience with us, Mitch. I understand how important clear communication is during the process, especially regarding trade-in values. We appreciate your feedback and are committed to improving our customer interactions at Community Buick GMC. I encourage you to reach out to me directly so we can better discuss your concerns. Thank you again for your input. Sincerely, Tom Bell, Sales Manager, tombell@communitybuickgmc.com
Kore was so kind and very helpful.
Kore was so kind and very helpful. He treated me with absolute respect and explained everything as we went. (Not my first time buying a car, and it won't be the last time I buy from him.) I'm not a huge fan of car salesman, but Kore was absolutely amazing. He didn't push me, or pressure me in anyway. Absolutely telling all my friends about this experience.
Kore was so kind and very helpful.
Kore was so kind and very helpful. He treated me with absolute respect and explained everything as we went. (Not my first time buying a car, and it won't be the last time I buy from him.) I'm not a huge fan of car salesman, but Kore was absolutely amazing. He didn't push me, or pressure me in anyway. Absolutely telling all my friends about this experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review, Kate! I truly appreciate your kind words about Kore and am thrilled to hear that your experience at Community Buick GMC was so positive. It's great to know that you felt respected and supported throughout the process. We look forward to welcoming you back for your next vehicle purchase! If your friends have any questions, feel free to send them our way. Thank you for sharing your experience! Sincerely, Tom Bell, Sales Manager, tombell@communitybuickgmc.com
I thought young man that I worked with Austin was a very
I thought young man that I worked with Austin was a very knowledgeable and accommodating for what I wanted
I thought young man that I worked with Austin was a very
I thought young man that I worked with Austin was a very knowledgeable and accommodating for what I wanted
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback! We appreciate you taking the time to share your experience at Community Buick GMC. It's great to hear that Austin was knowledgeable and accommodating in addressing your needs. If you have any further questions or need assistance, please feel free to reach out. We hope to see you again soon! Sincerely, Tom Bell, Sales Manager, tombell@communitybuickgmc.com
Easy experience.
Easy experience. Enrique and Mr. Buser were fantastic to work with, explained everything about the vehicle, the trade, and the purchase price. Quick, easy, well satisfied. A very easy buying experience and we love our new vehicle. Thanks, Enrique!!
Easy experience.
Easy experience. Enrique and Mr. Buser were fantastic to work with, explained everything about the vehicle, the trade, and the purchase price. Quick, easy, well satisfied. A very easy buying experience and we love our new vehicle. Thanks, Enrique!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, Brent! We're thrilled to hear that you had such a smooth and satisfying experience at Community Buick GMC. It's great to know that Enrique and Mr. Buser provided you with excellent service while helping you with your new vehicle. We appreciate your support and hope to see you again soon! Enjoy your new ride! Sincerely, Tom Bell, Sales Manager, tombell@communitybuickgmc.com
the salesmen was very arrogant and pushy, Will not buy
the salesmen was very arrogant and pushy, Will not buy another car from there with him. I didn't appreciate his attitude at all, maybe I wont buy another car there without him.
the salesmen was very arrogant and pushy, Will not buy
the salesmen was very arrogant and pushy, Will not buy another car from there with him. I didn't appreciate his attitude at all, maybe I wont buy another car there without him.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us. I understand your concerns regarding the attitude of our sales staff and appreciate your feedback. It’s important to us at Community Buick GMC to provide a positive and respectful environment for our customers. If you'd like to discuss this further, please feel free to reach out to me directly. I value your input and hope to regain your trust in the future. Sincerely, Tom Bell, Sales Manager, tombell@communitybuickgmc.com
Great Job!
Great Job! Walked in to look at a replacement vehicle, left 30 later with down payment on the table. Picked up it up a few days later clean and ready to drive. The even gave me a drive back to drop off the rental car.
Great Job!
Great Job! Walked in to look at a replacement vehicle, left 30 later with down payment on the table. Picked up it up a few days later clean and ready to drive. The even gave me a drive back to drop off the rental car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear about your positive experience at Community Buick GMC. It’s great to know you found a replacement vehicle quickly and appreciated our efforts in making the process smooth for you, including the ride back for your rental. We look forward to serving you again in the future! Safe travels in your new vehicle! Sincerely, Tom Bell, Sales Manager, tombell@communitybuickgmc.com
This dealership and the Sales Manager Corey Lake do not
This dealership and the Sales Manager Corey Lake do not care. I bought a car on 3/15. After 2 weeks, I contacted the DMV for registration information and they stated the dealership never filed the paperwork. I contacted the dealership, and they were less than helpful, and refused to admit fault. Now I will be without a car until the plates get here due to the expiration of the temporary tag, which will most likely be around two more weeks. This dealership, and particularly the sales manager Corey Lake should be avoided at all costs. I will be filing a complaint with the Better Business Bureau, and the Iowa Attorney General.
This dealership and the Sales Manager Corey Lake do not
This dealership and the Sales Manager Corey Lake do not care. I bought a car on 3/15. After 2 weeks, I contacted the DMV for registration information and they stated the dealership never filed the paperwork. I contacted the dealership, and they were less than helpful, and refused to admit fault. Now I will be without a car until the plates get here due to the expiration of the temporary tag, which will most likely be around two more weeks. This dealership, and particularly the sales manager Corey Lake should be avoided at all costs. I will be filing a complaint with the Better Business Bureau, and the Iowa Attorney General.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We acknowledge your review and are currently looking into the events you’ve detailed.