Murdock Hyundai Murray

WORST DEALERSHIP I’VE DEALT WITH!!!! Do yourself a favor and don’t get fooled with the paid positive reviews. I went a couple days ago with my boyfriend for cars. I liked 2012 Chevvy Equinox (120k miles) and put a $500 deposit on it. Jon Lauderdale, the sales representative, was super arrogant. He had the worst attitude ever. He just wanted to close the deal and go home. He was texting me all the time what time we will be there, he asked for a picture of the DL so he can finish the paperwork before we even tried the vehicle. The car was listed for $8995 and I expected to pay that. I got smashed with almost $700 fees. Jon promised to put down the price with “a couple hundred dollars” which didn’t happen. He asked his manager for the price and they put it down with $222. So I ended up paying $500 more for a car over the listed price. You would say: why did you buy it then? Because we were looking for car for months. I found this one and blindly put a deposit on it. Deposit I couldn’t lose. FYI my boyfriends dealership put the price down with $1000 because of this fees. We took a loan for the listed prices. 10 hours drive from MT for such disappointment. They say they list the price “aggressively” to have people come around. You sit and they show you a offer where a car in Kelly Blue Book is between $6k and $8k they have it for $13K and they somehow put the price $4k less so they can be "agressively competitive". RED FLAG!!!! ITS A TRAP!!!!!

Great customer service and deals! They were very informative and patient when i asked them questions. The sales manager and sales guy did great working as a team.

Just that their inspection they say that the vehicles are safe my front tires are in the wear bars I don't believe that's safe to drive that way but that's how they feel and would not replace them I'm fine with it I love the car I will never recommend them. They are very shady on the inspections watch out for your safety sake

If I could give 20 NEGATIVE stars I would! BUYER BEWARE! If you buy from Murdock of Murray, DO NOT expect them to stand by the purchase! I bought a brand new Tucson Ultimate (7 miles on it) and it'll be in the shop for at least 30 of the first 45 days I own it, if not more! The car had 7 miles on it when I test drove it and had to have a wheel alignment before I even took possession. Then I took it home and had it for 6 days before it was back in the shop for a fuel pump issue. It was back in the shop AGAIN 12 days after that for a collision detection system failure. The fuel pump has now been replaced (I know...brand new and failing already) and the sonar collision detection safety components are ON BACK ORDER until the end of June. The car is unsafe to drive so the dealer is not releasing it. Needless to say I'll make my first car payment before I even get the car back out of the shop. Owning a brand new car and only having it for two weeks before it's unsafe to drive is ABSOLUTELY UNACCEPTABLE! The issue was escalated to the General Manager of Murdock Hyundai of Murray and ZERO resolution. Apparently once you purchase a car from them, it's no longer their problem if they sell a lemon. I'm now waiting to see if the manufacturer will help. I'm sure NO ONE wants to buy a brand new car that fails 3 different times in two weeks and has to be in the shop for a month! So again, BUYER BEWARE! In my opinion, Murdock of Murray does not stand behind the cars they sell.

My pregnant wife, 16 month old baby and I ultimately purchased a used car and emptied our savings paying cash for it. I discovered on the freeway drive home that there was a major mechanical problem with the front end that had been grossly underplayed even glossed over during the sales process. At freeway speeds I could barely keep the cars steering in check. The car shook violently and was a serious hazard to myself and the commuters around me. With knots in my stomach I called the dealership to see if they could do anything for me (knowing full well I had signed a contract and was at their mercy). I was told to come back in and we could talk about it. I spoke with Garret (the used car manager) and was told a refund wasn't possible. I was desperate for a resolution so I asked again if there was any way they could make an exception. At this point Garret launched into an angry tirade of "most dealerships wouldn't even be talking to you right now" and "legally I could demand you leave the premises" amongst other things. He abruptly finished by saying "I have better things to do" and proceeded to turn his back on me and walk back into his office. I was left standing, mouth agape, with other employees and customers looking on. I was shocked because I had only been talking to him for 2 minutes and hadn't done or said anything to deserve that harsh reaction. I know I signed a contract and ultimately I accept responsibility but I really feel like Murdock Hyundai dropped the ball with the way they handled the situation and lost an opportunity at a life-long customer. I want to say thank you to Evan for taking the time to connect with me on a personal level to understand my situation and for giving me more than 2 minutes of his time.

When I first bought my Hyundai I was over the moon with my car. I loved my little car. But, I am at my wits end. This service department just keeps getting worse. I have come to them and called them several times over the years about the same issue with my engine. I have a certified pre-owned car. I bought this so that I wouldn't have to deal with a whole bunch of issues and be covered. I had told them I had worries about my engine or transmission by how it was acting and the told me it was something else and replaced it, right before 60k. I though okay... fine. I also had gone in for a recall for engine issues, and all they did was tell me that the recall was changing the oil and checking on it. They didn't tell me that prior to me going in or I wouldn't have because I had just got an oil change done else where not even a few weeks before. So, I was out on money. My car keeps acting up. And, I started to hear about issues with the engines. I tell them my concerns again and over the phone I am told that unless its knocking or making noise that isn't the issue. Another recall comes out regarding the engine. And, recently my car has been stalling when I try to speed up to get on the free way etc, it will finally kick and then leaves a huge cloud of blue-sih dirty dense smoke. I call back. I explain the issue and try to make an appointment days ahead. She told me it was going to be about an hour and a half to two hours BEFORE the look at my issue. Because, they found a second recall to do. She was super short and unfriendly the entire time. I asked if I could get a loaner car. The appointment was going to be on a Saturday and I have two children with special needs, one with severe. She told me no. I tried to explain the situation and she refused again and said only for overnight work. She explained we could sit in the waiting room. I told her that that wasn't going to work because my son has sensory overloads and is severely disabled. That we can't be in a waiting room for three hours. So, she said fine we will get you an uber. They wanted me to uber my kids from Murray to Riverton. I made the appointment anyways. I ended up calling and remaking my appointment (again she was very abrupt and no compassion) for when they were in school, losing work time and dropped it off. When I got there I ended up talking to the advisor. When telling him the systems he said they had been having issues with these models and it sounds like what I am saying. I said that I worked at a dealership and usually have them deal with it but knowing it may be under the recall I came here. I asked how much diagnostic was because she didn't mention it over the phone. He told me it was $130. That is more money for a diagnostic than the LUXURY dealership.. down the street. I told him I wasn't happy about that and that is why I try not coming to them for other things because it is so expensive. He told me that with what I was experiencing it sounded like all the other issue with the engines etc etc and sounded pretty sure I wouldn't have an issues. Okay, cool. I took a shuttle to work. He calls me and tells me that it is my PCV valve. That I would need to pay the diag and then told me the price of the PCV valve. Which was alot more money than I thought I would be paying. I was shocked. They ended up estimating me for over 600 dollars for fuel injections, engine air filter, other things that I know are not as expensive.. at the luxury dealership down the street. He also told me that my oil was low, dark and dirty. That he recommended I get an oil consumption test. I had just gotten my oil changed not even 2k ago. He said that I would need that to go futher for claims down the line for a new engine if it was part of the bad engines.OR, it could be because of the PCV valve. Again, I just got my oil changed. I told him I would call him back. I talked with my store and PCV valves are sometimes rare to go out. I looked up the price for parts, did all my homework etc. But, was considering having them do it since I was already going to be charged the $130. I call back and talk to him, and told him that I was just trying to figure this all out because it is alot of money that I didn't think I was going to be paying. He automatically gets defensive and said "I know who you are, I remember talking to you. And, I told you that it would be $130 for a diagnostic." I told him that I didn't say he didn't. I told him that our convo in person that it was alot of money for a diag and that you told me that more than not this would be under this and I wasn't expecting to be paying at least 218$ for this PCV valve. I told him I would call him back again. I had considered just getting it done before I called that time but why should I give my money to a company that every time I talk to them? They are nothing but rude, not accommodating? I called back and told him I would come get my car. I come to get the car, and he just sat at his desk. Someone went to get him and he just yells down the hallway "(lady at the desk) has your info and will check you out.) I go over there, at first she can't find my stuff. Then, she says "Alright. So its just going to be 130 for the diag and tax." My total was 157 bucks. I turned to my friend and said.. "27 in tax?" I went out to my car and tried to add up what it could be, looked at the itemized list and they charged me 16$ for shop supplies. Everytime I deal with Hyundai I feel like I am getting scammed. It is the same issue over and over with my vehicle. Same engine issue. Same run around. They are the most unaccommodating brand I have ever dealt with. Not disability friends and rude. I have driven Nissan, Lexus, and Chevy. I have never had any issues with any of the service departments as I have Hyundai which is why I try my best not to go to them. I will be getting my work done down the street at the Luxury car dealer where it is less expensive unless necessary.

They lied and said the part that broke wasn't covered by warranty and they called on it. When I called myself, it was covered

We would like to recommend your employee Lola Ramos. She made our day a great one. We went just to look at a car. She is a great no pressure sales person. She made sure she answered all of our questions. Even when my husband asked if we could get a senior citizen discount. We want to thank Lola for being such a great person. We purchased the Santa Fe XL and couldn't be happier. Make sure you ask for Lola Ramos. 💞

Was prompted by Hyundai to go in for a test drive to get a gift card but nobody knew how it worked. The receptionist was very cold and rude. I filled out some forms and got a call from a salesman and I asked if he knew anything about that and he said nope, just ask the other salesman you’re currently working with and hung up. I asked two other managers there who also don’t know how to do this test drive that produces a code to give the ever so friendly receptionist to produce a gift card. After five people put a bad taste in my mouth, I don’t need to do service here anymore either.

I bought a truck from them with only 103000 miles on it, the motor was no good didnt even get 4000 miles out of it before the motor started knocking and lost oil pressure. They gave me a three month warranty and havent honored it. These guys are the lowest kind of snake oil salesmen not to be trusted.