Reviews
Amazing Sales consultant, nice place, very friendly staff
This was my first Toyota Car to own. I liked the professionalism and the humbleness of the sales consultant Jeremey Coffelt. He was very welcoming, and detailed, and process our application in very reasonable time. The dealership all in all is amazing, the staff was helpful and friendly. the food they serve, the water, and you b feel home and welcomed. 'Thank you, Adam, from the financial team, Thank you, Jeremy, for your professional work ethics. They helped me to drop the rental car at the airport, and gave me ride back with my purchased car .. thank you that really great favor to me. I would recommend this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so happy to hear your experience with Elk Grove Toyota was professional and helpful. We are excited to have you as part of the Elk Grove Toyota family - thank you for your business!
Worst customer service
This dealer has the worst customer service. Majority of the people that work here are just in it for the commission and it doesn't matter what they sell to the customer as long as they sell it. They dont try to work with you to get a good deal. Since they couldn't cut me a good deal on 2017 Corolla, I went to Maita Toyota and got the same car, less price and few gifts.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
At your convenience, we would like to hear more about your experience - including your name and the name of the person you were working with so that we can look into the matter.
Spring recall repair
I took my 2005 Tacoma in for spring recall they installed the springs and did not put my truck back like they got it. They told my after they did the work that the level kit was not going to be put back on and they trashed my old parts. I talked to the manager and he took me to the service manager and the service manager said they should not have touch my truck because I had a level kit on it. He said he would check into it that was almost a month ago. So I have gotten a attorney . We will be going to court Toyota must thank because I don't have the money they have I don't have rights. I will prove them wrong see you in court
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to let us know about your experience. Our Service Manager will be in contact with you to resolve the issue.
Best of the best!
Elk Grove Toyota is top notch in customer service! Pete Johnson is an excellent sales consultant with tremendous experience and knowledge! He even took the time to pair my phone to the car, set up voice command and showed me all the awesome features in the car. He gave us honest and straightforward answers to all of our questions and concerns! Chris Her also gave excellent service in the finance department! I've had multiple purchases from other dealerships and Pete and Chris hands down made this the fastest and easiest experience out of all of them! We will definitely be coming back here for all of our future Toyota purchases!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us this amazing review! We are so glad to hear that Pete and Chris provided you with excellent service. We look forward to keeping you as a lifelong Elk Grove Toyota customer!
Fair, Easy and No Hassle
This by fair was my most pleasant car buying experience. The price was agreed upon before me arriving at the dealership and paperwork was already started prior to my arrival. There was no hassle and I was in and out of the dealership in about 45 minutes.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love hearing that your experience with us was pleasant and no-hassle! Thank you for the review!
Best car buying experience ever!
Jeremy Coffelt the Pinnacle of car salesmen. He is willing to talk out the door price and will not waste your time and efforts. He is willing to go the extra mile in order to make your car buying experience amazing!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review, Derek! We appreciate the kind words about Jeremy and your experience at Elk Grove Toyota!
Truly Professional, Stress Free Experience
Jeremy Coffelt from internet sales was professional, direct to the point, and offered the exact vehicle I was asking for with all the accessories I asked for and needed. When I arrived at the dealer he had the Avalon waiting for my test drive and further questions. Jeremy kept our discussion very relaxed and did not pressure me at all to hurry and buy the car. I appreciate his honesty and patience he shown me and I would recommend him to anyone who wanted a no hassle buying experience. Chris Her was the financing guru which again was totally hassle free, convenient, and a very professional environment. After that, a customer service advisor delivered the Avalon to me and showed me how to use every feature included in the vehicle. This was totally an awesome experience. I highly recommend this team and dealer to anyone in need of a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Pat - Thank you for this fantastic review! We're happy to hear that both Jeremy and Chris provided you with a no-hassle experience. We appreciate you recommending us to others and hope to be able to assist you again in the future!
Awesome! Timely, Accurate, Professional experience!
My salesman James was the BEST auto sales person I have EVER dealt with. This was my eighth new Toyota since driving in 1972 and my all means the BEST salesman, and buying experience I have ever had.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Gerald! Thank you for the review! We're happy to hear James has set a new precedent in your car-buying experiences! We hope to be able to assist you in the future, when you're ready for your 9th Toyota!
3rd highlander
2nd toyota from Jeremy Coffelt and sure isn't like the old DAYS WHEN i HATED TO BUY A CAR. It was a good price on the new car and a good tradein price on my old car. Finance papers are still like buying a house. It must be that my first house was a lot less money. Being old isn't for sissys . I'll be buying my next highlander from Jeremy
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued loyalty to Elk Grove Toyota! We appreciate your kind words regarding your experience and working with Jeremy. We look forward to seeing you again!
Fabulous experience
Dealer and internet/finance team make the car buying experience a delight. Would recommend this dealer to anyone one. You won't be disappointed with ELK GROVE TOYOTA
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow! Thank you for such a great review! We are happy to hear your car buying experience was delightful and that you'd be willing to recommend us to others! We appreciate that!