Reviews
Great Experience!
We had another car that was pretty new that was in a lease. I just showed up to sit in a new Camry to see how I liked it. There were a few salesmen outside when I pulled up. One met me at the car and helped me. I said all I wanted was to sit in a Camry and get a brochure on a Camry. Then we started talking about my current car. I told Johnathan "Hutch" Hutchison that I was in a current lease and I didn't want to waste his time. He said no problem do you want to see if I can get you into a 2017 Camry. I again said that I didn't want to waste his time but we proceeded. I called to get the payoff on my current lease and they all took my word for it that it was the correct amount. I think they could tell that I don't lie and that I don't like liars either. So, we haggled a little bit back and forth on price but there was never any pressure to buy a new Camry. I've had too many different vehicles to even remember. I have bought many different brands at many different dealerships. This was a very pleasant experience as far as my stress level because I always stress out at dealerships. I guess it's just how I am but I think many people do. At Elk Grove Toyota I wasn't stressed. I already had a nice car but I like the Camry more. Now I'm driving a new 2017 Camry SE that I really like. They paid off my lease and made me a deal that I couldn't refuse. The car I had was two years old and a similar priced car. When I called my insurance company because of all of the safety features on the Camry, my monthly payment only raised by $1.96. Thank you very much "Hutch", Jay Chhim as a Sales Manager and Lee Saeteune as the finance guy. Everybody at this dealership bent over backwards for me. Everybody that I ran into was genuinely nice and helpful at every turn. Thanks again and I'll try to send some friends and family to Elk Grove Toyota in Elk Grove, CA. When I like a company I brag about them!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Homer, I remember when you were here purchasing your Camry, you were a breath of fresh air. It was nice to see how excited you were about your new 2017 Camry SE! We hope you have been enjoying many new miles in your new Toyota. I will be sure to share your wonderful review with our staff. Thank you for your business and your very kind review. We look forward to welcoming you back. Sincerely, Jeannette Blair Customer Relations Manager
Awesome experience
James McGaha at Elk Grove Toyota gave me an amazing deal on a 2017 Toyota Corolla. He listened to me on what I wanted and could afford and he delivered. Not only that he went above and beyond uninstalling my SIRIUS XM from my old Corolla. This is my my 5th car from Elk GrI've Toyota and will not go anywhere else for a vehicle. Thank you James.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Elaine! First, we want to thank you for your loyalty as a repeat customer of Elk Grove Toyota! Secondly, we appreciate the review and kind words about James! We look forward to helping you with your 6th purchase!
Purchase of 2017 Toyota 4Runner
I was referred to this dealer through the Costco Auto program and they met my every need. I plan on referring everyone I know and will use them again if the need arises.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
congratulations on your new 2017 Toyota 4Runner. We hope you are enjoying new adventures in your vehicle. I will be sure to share your review with Jeremy. It is an honor to hear that you plan on referring everyone you know to our dealership. Thank you for your kind review. We look forward to seeing you for your future Toyota Care services. Sincerely, Jeannette Blair Customer Relations Manager
Happy buying experience
Not only did I get a better price than what I hoped but I feel I've meet a friend that I would be happy doing business with again as well as referring to friends and family. I'm very proud to own my new cool corolla with the new dark blue/green metallic color. Oh yes, the corolla really handles well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, I am happy to hear you found a friend in Ruben. Ruben will be thrilled when I show him your review. We are glad you had an enjoyable experience here at Elk Grove Toyota. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager
It was worth the trip. We were not dissapointed.
We knew what we wanted and James went the extra mile to track down the vehicle that we wanted and get it to the dealership. We live three hours from Elk Grove and were a little leery about making the long drive and having a poor experience. We definitely were not disappointed! Everything went smoothly thanks to James. The whole experience was handled efficiently and professionally. We have already recommended James and your dealership to several people. We love our new Highlander!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Highlander. I am thrilled to hear James was efficient and professional. Thank you for your business and the 5 star review. We hope to see you again soon. Sincerely, Jeannette Blair Customer Relations Manager
Listened and followed through
I walked in with a defensive attitude due to a past experience with a different company. The salesman at elk grove toyota listened to my needs and requests. I walked out with the car I wanted and the price I could afford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new car! I am happy to hear we were able to show you a different Sales experience here at our dealership. Our customer satisfaction is very important to our company and staff. I will be sure to share your kind words with Sam and Nai. Thank you for taking the time to review us here online. We hope to see you again soon. Sincerely, Jeannette Blair Customer Relations Manager
Preetika
Excellent customer service! Friendly staff and smooth process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Preetika, for this 5-star review! We appreciate your kind words about our customer service!
Happy Customer!!
Jeremy was a great person to work with when making my decision about a new car. I appreciated his undivided attention, knowledge and expertise. Because of Jeremy and Debbie, I will continue to be a loyal customer of Elk Grove Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We greatly value you as a loyal customer. I am glad to hear Jeremy and Debbie were able to make your experience a pleasant one. We are happy to welcome you to our Elk Grove Toyota family. Thank you for your business and the 5 star review. We look forward to welcoming you back for your future Toyota Care services. Sincerely, Jeannette Blair Customer Relations Manager
Hassle free
James was very helpful and made everything easy and fast. We were in and out and deal was done quickly. Excellent follow up from beginning to end.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our customer satisfaction is very important to our company and our staff. I am thrilled to hear James was helpful and made things easy and fast during your purchasing process. Thank you for reviewing us here online. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager
Amazing
Elk Grove Toyota is the best place to purchase a new/lease car. I went in to service my current Toyota and walked out with 2017 Corolla. James McGaha listened to me and delivered. Only place to purchase your next vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and for taking the time to review our dealership here online. Congratulations on your new Corolla. I am glad James, Nai and Victoria all took part in making your experience a memorable one. We hope to see you again soon. Sincerely, Jeannette Blair Customer Relations Manager