Pacific Honda

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3.7
(259 reviews)
Visit Pacific Honda
Sales hours: 10:00am to 6:00pm
Service hours:
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday 10:00am–6:00pm Closed
New (808) 206-7657 (808) 206-7657
Used (808) 206-8229 (808) 206-8229
Service (808) 664-0424 (808) 664-0424

Inventory

See all 177 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2014.
Pacific Honda is ranked #1 in Hawaii for volume of sales of Honda Certified Used Cars. Customers find it easy to work with our experienced and friendly staff and enjoy the experience of purchasing a new Honda Certified Pre-owned Honda or a used car in Honolulu Windward or Leeward areas. We are proud to serve the communities of Oahu Kaneohe Kailua Aiea Pearl City and Waipahu with Honda vehicles. Our service staff is exceptional in helping Hawaii Honda owners with repairs and maintenance and offers an experienced staff of Service Advisors technicians and a comfortable customer lounge with amenities.
"Biggest selection" "Best prices" "Best service"

Service center

Phone number (808) 664-0424

Service hours

Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

View all 16 employees View less employees

Reviews

3.7
(259 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Pacific Honda from DealerRater.

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1.0

We wanted to pickup a vehicle here after finding the

We wanted to pickup a vehicle here after finding the model we wanted online and were shown a quote on the monthly. Then when we get to the dealership we are given the runaround about the cost. Typical sleazy car salesman tactics used by Stan. Along with fear and scarcity to try to get us to buy a model that we didn't really want. There was no transparency on anything. We felt like we were getting taken for a ride. I did my homework and asked a lot of questions which Stan didn't like or respond to well. They also don't honor the pricing they show on their website which technically you're supposed to be able to purchase directly from online so that feels like false advertising. Then once we said we weren't going to proceed with purchasing through Pacific and wanted our deposit back, our calls were not returned and we were told they were "very busy" = too busy to help us. We ended up buying from Tony Honda instead and were so happy. Beware of Pacific Honda trying to pull a fast one on you.

1.0

We wanted to pickup a vehicle here after finding the

We wanted to pickup a vehicle here after finding the model we wanted online and were shown a quote on the monthly. Then when we get to the dealership we are given the runaround about the cost. Typical sleazy car salesman tactics used by Stan. Along with fear and scarcity to try to get us to buy a model that we didn't really want. There was no transparency on anything. We felt like we were getting taken for a ride. I did my homework and asked a lot of questions which Stan didn't like or respond to well. They also don't honor the pricing they show on their website which technically you're supposed to be able to purchase directly from online so that feels like false advertising. Then once we said we weren't going to proceed with purchasing through Pacific and wanted our deposit back, our calls were not returned and we were told they were "very busy" = too busy to help us. We ended up buying from Tony Honda instead and were so happy. Beware of Pacific Honda trying to pull a fast one on you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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5.0

Yon helped my purchase my 2022 Pilot and was a phenomenal

Yon helped my purchase my 2022 Pilot and was a phenomenal service rep. I’d give him a rating of 12 out of 10!

5.0

Yon helped my purchase my 2022 Pilot and was a phenomenal

Yon helped my purchase my 2022 Pilot and was a phenomenal service rep. I’d give him a rating of 12 out of 10!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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5.0

Just picked up my 2nd CRV from Pacific Honda and both the

Just picked up my 2nd CRV from Pacific Honda and both the Sales & Service teams did an excellent job. The sales person I worked with, Yon did his best to anticipate my car needs and once we had the best car, a new Hybrid Sport CRV he worked up a competitive price that exceeded my expectations. I then brought the car in earlier this week to complete installation of several options I had ordered and the Service rep, Raiyne did an excellent job getting all completed in time while providing me with a loaner car to cover the services time. I've had experience with other Oahu Honda dealers but none compare to Pacific Honda so hats off to them! Aloha, Steve

5.0

Just picked up my 2nd CRV from Pacific Honda and both the

Just picked up my 2nd CRV from Pacific Honda and both the Sales & Service teams did an excellent job. The sales person I worked with, Yon did his best to anticipate my car needs and once we had the best car, a new Hybrid Sport CRV he worked up a competitive price that exceeded my expectations. I then brought the car in earlier this week to complete installation of several options I had ordered and the Service rep, Raiyne did an excellent job getting all completed in time while providing me with a loaner car to cover the services time. I've had experience with other Oahu Honda dealers but none compare to Pacific Honda so hats off to them! Aloha, Steve

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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5.0

Very professional, nice showroom, made us feel

Very professional, nice showroom, made us feel comfortable, salesman Hai Nyuen very helpful in making our selection, gave us honest insights about our wants and needs. Jordan Nip was great, he found us the best finance deal for our budget. My wife is very glad we came to Pacific Honda. She said Hai showed her the best color, and interior matches, and it is easy to drive and park. Thank you Hai and Jordan.

5.0

Very professional, nice showroom, made us feel

Very professional, nice showroom, made us feel comfortable, salesman Hai Nyuen very helpful in making our selection, gave us honest insights about our wants and needs. Jordan Nip was great, he found us the best finance deal for our budget. My wife is very glad we came to Pacific Honda. She said Hai showed her the best color, and interior matches, and it is easy to drive and park. Thank you Hai and Jordan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

Avoid at all cost, greedy business

Avoid this dealership at all cost, insane dealership markups ($5000+) along with aggressive salesman. Inquired on the 2023 HRV with a markup of over $5000 on the MSRP, thats essentially 25% more on the vehicle!. I ended buying a Toyota from Servco Toyota, they have no markup and was very easy to work with.

1.0

Avoid at all cost, greedy business

Avoid this dealership at all cost, insane dealership markups ($5000+) along with aggressive salesman. Inquired on the 2023 HRV with a markup of over $5000 on the MSRP, thats essentially 25% more on the vehicle!. I ended buying a Toyota from Servco Toyota, they have no markup and was very easy to work with.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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1.0

You should add Service Department to the selection.

You should add Service Department to the selection. I came for service to my car so do you think I should work with the Sales Department or Management Department? If the reason for my visit is service then of course I go to Service Department not the sales or finance department. Where is the Common Sense? The service of this dealer is terrible. I am not sure if their technicians are well-trained, professional, experienced, or beginner. Every time they make a service to my car, they always make a problem. Like braking some clips, miss to put back some parts, and damaging some parts of the car too. Be observant. Be always aware of what they are servicing to your car. Take a look and maybe take some pictures first to the parts they are servicing. So you have evidence later in case they blame you for something that you did not do. The poorest quality of service I have experienced is from this dealer.

1.0

You should add Service Department to the selection.

You should add Service Department to the selection. I came for service to my car so do you think I should work with the Sales Department or Management Department? If the reason for my visit is service then of course I go to Service Department not the sales or finance department. Where is the Common Sense? The service of this dealer is terrible. I am not sure if their technicians are well-trained, professional, experienced, or beginner. Every time they make a service to my car, they always make a problem. Like braking some clips, miss to put back some parts, and damaging some parts of the car too. Be observant. Be always aware of what they are servicing to your car. Take a look and maybe take some pictures first to the parts they are servicing. So you have evidence later in case they blame you for something that you did not do. The poorest quality of service I have experienced is from this dealer.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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5.0

Just purchased a new 2022 Honda Civic Touring from Brian.

Just purchased a new 2022 Honda Civic Touring from Brian. Great interaction from the very beginning with both Brian and the dealership. Brian helped me locate the vehicle that I wanted, kept me informed as it was arriving, and made the delivery process seamlessly simple. Was impressed by Brian's knowledge of all the new vehicles systems and functions, he showed me how to use everything - even all the new tech. The vehicle orientation was greatly appreciated and I know they are a continuing resource for me if I need additional assistance. Really great experience and a big thank you to Brian for his kindness and professional help.

5.0

Just purchased a new 2022 Honda Civic Touring from Brian.

Just purchased a new 2022 Honda Civic Touring from Brian. Great interaction from the very beginning with both Brian and the dealership. Brian helped me locate the vehicle that I wanted, kept me informed as it was arriving, and made the delivery process seamlessly simple. Was impressed by Brian's knowledge of all the new vehicles systems and functions, he showed me how to use everything - even all the new tech. The vehicle orientation was greatly appreciated and I know they are a continuing resource for me if I need additional assistance. Really great experience and a big thank you to Brian for his kindness and professional help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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5.0

Brian was super flexible with my busy schedule.

Brian was super flexible with my busy schedule. I work everyday, so it was difficult to keep the appointments I made. I texted him when I was able to finally meet and test drive some vehicles. I thought I wanted brand new, but the prices were more than I wanted to pay. He patiently went over each vehicle price with me answered the questions I had, and let me drive the cars and truck I wanted. I settled for a certified pre-owned civic. I knew I wanted a great deal and for a low APR for financing. Brian helped me get the best deal with the down payment I was willing to give. I didn’t feel like I was pressured into buying anything I didn’t feel I really liked. I liked that I felt comfortable with Brian and not looked down on. My first car purchase experience wasn’t the best, as I didn’t know what questions to ask. This was my second car purchase experience and best experience and I would go back to Brian and Pacific Honda. They really do treat you like family. Mahalo!

5.0

Brian was super flexible with my busy schedule.

Brian was super flexible with my busy schedule. I work everyday, so it was difficult to keep the appointments I made. I texted him when I was able to finally meet and test drive some vehicles. I thought I wanted brand new, but the prices were more than I wanted to pay. He patiently went over each vehicle price with me answered the questions I had, and let me drive the cars and truck I wanted. I settled for a certified pre-owned civic. I knew I wanted a great deal and for a low APR for financing. Brian helped me get the best deal with the down payment I was willing to give. I didn’t feel like I was pressured into buying anything I didn’t feel I really liked. I liked that I felt comfortable with Brian and not looked down on. My first car purchase experience wasn’t the best, as I didn’t know what questions to ask. This was my second car purchase experience and best experience and I would go back to Brian and Pacific Honda. They really do treat you like family. Mahalo!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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5.0

Brian was very knowledgeable, informative and helpful

Brian was very knowledgeable, informative and helpful finding me the right fit. He wasn’t just there to make a sale, he was there to make sure I left 100% happy!

5.0

Brian was very knowledgeable, informative and helpful

Brian was very knowledgeable, informative and helpful finding me the right fit. He wasn’t just there to make a sale, he was there to make sure I left 100% happy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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5.0

Perfect experience - Be sure to ask for Bob

Perfect experience, start to finish. Best Honda Dealer in Hawaii - hands down! Be sure to ask for Bob when looking for a new/used car, he matched me with the knowledgeable sales manager who took care of us like we were family. 5* would recommend!

5.0

Perfect experience - Be sure to ask for Bob

Perfect experience, start to finish. Best Honda Dealer in Hawaii - hands down! Be sure to ask for Bob when looking for a new/used car, he matched me with the knowledgeable sales manager who took care of us like we were family. 5* would recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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