Pacific Honda

This review is for a disappointing experience at Pacific Honda on 29 – 30 April 2026, which highlights the use of high-pressure financial tactics and providing off the record diagnostics. **Please note that this involves the extended warranty on A/C compressor shaft seal for Honda CRV models 2017-2022 (23-40, dated 19 May 2023). On 25 April 2026, I made an appointment for an A/C diagnostic over the phone, for which I was quoted approximately $200 for the service. When I arrived for my appointment on 29 April 2026, the service agent said the diagnostic would be $600, to which I immediately said no. In the same conversation, the service agent suggested that I take care of my expired safety check there, to which I agree. So, I sat down in the waiting room, while they got that done. Approximately 1.5 hours into my wait, the service agent lets me know that there were two issues with my A/C, (providing me a DIAGNOSTIC OF THE A/C ISSUE — 1) leak in the compressor shaft seal and 2) leak in the hose. He mentioned that the leak in the compressor shaft seal would not be covered by an extended warranty (23-40, dated 19 May 2023), which I inquired about earlier, because of the leak in the hose. I acknowledged this and continued to wait for the safety check to be completed. Approximately 30 minutes later, the service agent returns to let me know that NOW the extended warranty WOULD cover the leak in the compressor shaft seal DESPITE the leak in the hose. I would just have to pay for the hose repair ($700). It seemed odd that 30 minutes would make such a difference, but I agree, rationalizing that in the long run, this may be the better option, financially. A Honda driver took me home after four hours in the waiting room. At approximately 3pm, the service agent called to let me know that the compressor would need two new parts (clutch and coil) at an additional $500, to which he fumbled giving me an approximate total cost for repairs. I did not immediately agree because at this point, I have concerns about the integrity of the whole situation, aside from the financial. Given the circumstances of the repair, the A/C compressor being out of the vehicle, I agree with the fix of the two additional compressor parts. On 30 April (8:44 am), I received a text message from the service agent indicating that I would need an entirely new compressor, to which I immediately said no. The premise of an A/C fix at Honda was that the extended warranty would pay for the bulk of the repairs and with needing a new compressor, I would now have to pay for the entire A/C repair. A proper diagnostic could have caught all of these issues, and I would have gotten them addressed somewhere more suitable for my income. The above is what I wrote in an email to Mike Igarashi (Service Manager) at 12:00pm on 30 April, after multiple messages went unanswered by the service agent. After speaking with Mr. Igarashi, I agreed to have the compressor replaced, though all labor costs would be covered and some parts would be discounted. In the end, my vehicles issue was a complete failure of the A/C system, which again, a proper diagnostic could have caught from the beginning. No, I did not have a working A/C when I left Pacific Honda. **After hours of research regarding the A/C shaft seal (extended warranty 23-40, dated 19 May 2023), it is unlikely that Honda will honor this extended warranty, as multiple issues with the A/C system develop due to the type of refrigerant used in models 2017-2022. But I’ll leave that up to you (whoever is reading this) to decide if this is true. I would also like to add that this is a very common issue. It makes me wonder if that is the reason I was given an off the record diagnostic.

Disgusting workplace behavior. Evan and Richard were “nice” and helpful until you leave the room and they switch back to their true colors. Is every car dealership full of low-life sleaze bags and creeps? I will never visit this place again.

Yon was very responsive and took care of us. We purchased a pre-owned vehicle which he called us about after knowing what we were looking for. He also worked with Randy to have another car ready for me to look at when I expressed interest and said I would stop by. Low pressure and concerned about finding what we’re looking for. Thank you!

AWESOME car buying experience! Stanley was very helpful and knowledgeable! He was quick to respond to texts. Made us feel comfortable from the start. 10/10 for Stanley

Friendly informative and very efficient, I was able to drive off that day with my brand new HR-V thanks to the wonderful service provided by William Tang. Thank you for all your help

Service Advisor Rayne Asato was extremely helpful from beginning to end for my multi-point inspection appointment. He and everyone at Pacific Honda provided excellent service.

Excellent service. Calculated the best service possible. Clean waiting areas and facilities. Walking distance to downtown eateries.

Quick and easy to work with. Courteous service - attentive to my needs. It would be better if the dealer had more inventory to choose from

the car dealership itself is fine, I been using their services for more than 30 years. But the salesman "Bill Tang" is THE worst Salesman I even seem in my life!!! I was introduced by one of my best friend to know this guy "Bill Tang". he hasn't smiled from the time I walk in the dealership until I walk out with the new car keys. The worst part is after I signed I couldn't contact him anymore. He didn't reply my E-mail, calls and text messages. Unbelievable!!!! I am a small business owner and we buy van every 3-5 years, I been many car dealers, salesman "Bill Tang" is THE worst Salesman I even seem in my life!!! I don't think I want to buy any cars from this car dealers again, every salesman should know customers is their income coming from, how to treat your costumer's will determine whether you can make this deal or NOT. If I know "Bill Tang" will treat me like that I WON"T buy my new car from him. I think Pacific Honda should fire salesman "Bill Tang". I will let every of my friends and families members know about this guy and we won't buy any cars from this car dealership if this guy still work at this place.

Pacific Honda service department provided an excellent job servicing my Honda. Service advisor Evan Takeuchi provided excellent customer service.