Pacific Honda

4.7
(249 reviews)
Visit Pacific Honda
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday 10:00am–6:00pm Closed
New (808) 206-7657 (808) 206-7657
Used (808) 206-8229 (808) 206-8229
Service (808) 664-0424 (808) 664-0424

Inventory

See all 106 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2014.
Pacific Honda is ranked #1 in Hawaii for volume of sales of Honda Certified Used Cars. Customers find it easy to work with our experienced and friendly staff and enjoy the experience of purchasing a new Honda Certified Pre-owned Honda or a used car in Honolulu Windward or Leeward areas. We are proud to serve the communities of Oahu Kaneohe Kailua Aiea Pearl City and Waipahu with Honda vehicles. Our service staff is exceptional in helping Hawaii Honda owners with repairs and maintenance and offers an experienced staff of Service Advisors technicians and a comfortable customer lounge with amenities.
"Biggest selection" "Best prices" "Best service"

Service center

Phone number (808) 664-0424

Service hours

Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

View all 16 employees View less employees

Reviews

4.7
(249 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Pacific Honda from DealerRater.

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1.0

Not a Happy Honda Lover

Only purchased because there are no other new cars available period. Wasn't too confident in my salesman and financial officer had a bad attitude. His gruff intro was by letting me know he may not be able to answer all my financing questions before even telling me his name. Spoke to both about the lack of customer service as I didn't feel like a valued customer. No incentives offered at all because it's the pandemic and no one else is offering they said. Overall atmosphere was "buy the car or don't because there will be someone else who wants it if not you." Also, got a flat tire within 24hrs of buying car and Pacific Honda did nothing to help me. Their slogan of "we treat you like family" is a joke. Will never purchase here again and cannot in good faith recommend this place to others.

2.0

3 weeks to fix a warranty issue. Sad excuse for a service...

3 weeks to fix a warranty issue. Sad excuse for a service department. They don’t answer the phone and when you leave a message it takes them 3 days to call you back. Line up to check in is ridiculous

1.8

At Pacific Honda "Service", it felt like they take...

At Pacific Honda "Service", it felt like they take delight in frustrating customers with policies and semantics!! Or in this case, a "misunderstanding!" On 7/1/2021, the Engine Light came on after getting serviced for a fuel pump recall. I called Honda "Service" to make another appointment, and they said the 19th. Really? Advisor mentions I could do a "walk-up." She explains "but they cannot work on my vehicle until everyone's car with an appointment is finished first." Thats understandable so I said I’ll be dropping it off the next day. She said come around 10 am. I explained that if I dropped it off early, I could just walk home (2 miles) while it’s still cool. She said OK…… AND NOTHING ELSE!! Next morning, I was first in line to drop off my vehicle and SURPRISE, they won't check me in. Agent explains to be "fair" I'll needed to WAIT until everyone for that day is checked in. "FAIR?" I said I’m just dropping it off and they can just work on it if/when time allows! "NO," the Advisor eventually came out and explains she made a mistake and what she meant to say was, not only won’t they work on it until the others with appointments are addressed, but they won’t even check me in!!?? These kinds of "misunderstandings" are so easily avoidable with an ounce of communication!! I argued with the Agents for about 10 minutes about their practice and lack of communication, then when the time came, it took all of two minutes to sign me in!! I think people are basically nice as they appeared, but it also seems this Pacific Honda "Service" takes delight in watching you get frustrated and will argue with you just to make they're point!! I love my Honda, but I dread the idea of going to Pacific Honda which happens to be closest to my home!!! I got my truck back 18 days later, thank goodness!

1.0

It was very unpleasant experience with unmotivated sales...

It was very unpleasant experience with unmotivated sales person with unprofessional attitude.

1.0

DONT RECOMMEND SHOPPING ONLINE

I tried to purchase the car online to avoid car dealership bs haggling etc. I got a good price, approved and hoping for the car delivered car to my place. I was contacted by sales person so I visited the shop, hoping will be a sales formality and getting familiar with the place. However, they tried to run again my social and gave a me a new price 3600 dollars higher than I was originally approved. it is such BS. dont deal with them. I dont care about supply and demand.

5.0

Eric was so helpful and kind. Amazing service! He was...

Eric was so helpful and kind. Amazing service! He was able to give great detail on the cars and the policy! Great costumer service! We appreciated all the time and attention to detail Eric showed us while buying my first brand new car. He was even nice enough to come and pick me up when my ride fell through.

Dealer response

Thank you " LRFitz17"...wish I knew your name but we all agree, Eric is a shining star at Pacific Honda ! Thank you for your business, and enjoy your first new car ! Bob Belbas General Sales Manager Pacific Honda

5.0

Eric was incredible! He was super patient and truly...

Eric was incredible! He was super patient and truly wanted me to find a car that works for me and my budget. Would highly recommend!!

Dealer response

Thank you for your awesome review! We're happy that you had an incredible shopping experience with Eric.

5.0

This is hands down the best dealership I have every been...

This is hands down the best dealership I have every been too! I have never had such an amazing car buying experience! Eric helped us out and was such a happy relatable guy! He never pushed us on anything not even to trade our other vehicle in. If you need a vehicle I highly recommend Pacific Honda in Honolulu and if Eric is there use him! You will not be disappointed! Even Doug in the finance department was awesome!

Dealer response

Thank you for your awesome review!

5.0

Eric was (and is) always quick to reply to my texts/phone...

Eric was (and is) always quick to reply to my texts/phone calls or emails. He was supportive throughout the entire buying process and being that I was purchasing from a neighboring island, it was not only comforting and reassuring that he knew what he was doing and was able to assist me, he went above and beyond (working on his days off to reply to me) and even after they sale and delivery of my Pilot he’s still helping me to make sure I have all the necessary paperwork for my DMV over here on the Big Island. If you’re looking for someone who knows what they’re doing and will go above and beyond to deliver the best customer service you’ll ever have from a sales person at a dealer ~ he’s the guy! Thanks Eric!!! You’re so appreciated! Even after I have my Pilot, you’re still assisting! I am truly thankful for the ease of buying my new Pilot! I love the car and the purchasing process was so smooth and easy.

Dealer response

Thank you so much for your positive review and we're glad Eric provided you with excellent service. Enjoy your Pilot Marianne!

5.0

Eric was extremely helpful in securing us a good deal on...

Eric was extremely helpful in securing us a good deal on our new minivan. He was honest and straightforward without any undue negotiating games (which we’ve encountered at other dealerships in the past). Thank you for making it so easy! We will be back!

Dealer response

Mahalo for your kind words...Eric is exactly as described, however you as a customer made it a perfect balance...Thank you...Bob Belbas General Sales Manager

Read all 249 reviews