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Pacific Honda

4.9 out of 5 4.9
Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 6:30 AM - 5:30 PM

Pacific Honda Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

8:30 AM - 8:00 PM

Sunday

10:00 AM - 6:00 PM

Service

Monday

6:30 AM - 5:30 PM

Tuesday

6:30 AM - 5:30 PM

Wednesday

6:30 AM - 5:30 PM

Thursday

6:30 AM - 5:30 PM

Friday

6:30 AM - 5:30 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2014

Pacific Honda is ranked #1 in Hawaii for volume of sales of Honda Certified Used Cars. Customers find it easy to work w

...

ith our experienced and friendly staff and enjoy the experience of purchasing a new Honda, Certified Pre-owned Honda , or a used car in Honolulu, Windward, or Leeward areas. We are proud to serve the communities of Oahu, Kaneohe, Kailua, Aiea, Pearl City and Waipahu with Honda vehicles. Our service staff is exceptional in helping Hawaii Honda owners with repairs and maintenance and offers an experienced staff of Service Advisors, technicians, and a comfortable customer lounge with amenities.

""Biggest selection", "Best prices", "Best service""

Service

Air Filter Replacement

$40

Car Wash

Complimentary

Multi-Point Inspection

Complimentary

Fluid Top-Off

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
215 lifetime reviews. Includes reviews of Pacific Honda from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 15, 2019

    shoutout to sir Ian Duong! Excellent service,very helpful and no pressure to buy a new car.I thank you so much for all you do Ian! I realized about the... survey sorry I made mistakes I did not read the instructions well.it was supposed to be answered #10 and 9 not #1 and 2.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ian Duong

    Sales & Leasing Consultant

    NOT RATED

  • 5.0 out of 5
    September 10, 2019

    Had a great experience purchasing a used car from Executive Sales Consultant, Gordon Santucci. He was very helpful when shopping for a used car. I have... recommend him to other friends looking to purchase a used vehicle.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • July 25, 2017

    Look for Wes for exceptional efficient. He is knowledgeable and provided us with all the tools we need to make an informed decision as to what type of... Honda Civic suits our need. If I can buy a new car every month, I will look for him. During the process, we felt like family. Wes cares for his customers as if it is his family member is buying a new car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Manny, Thank you for your review. Its great to know that Wes exceeded your expectations. He has been with Pacific Honda for a few years and has gr...eat vehicle knowledge. If you have any questions or concerns, please contact Wes or I. Thank you again, Edward Ing Marketing/Customer Relations Manager Edward.Ing@hondahawaii.com

  • 5.0 out of 5
    September 1, 2019

    Review for Mr. Ron Cassidy-Asst. Service Manager- August 30th 2019 from Okoji & Associated Realty, Inc./Robert Castro (RA) and Yu Fong Okoji (PB): Remarkable... customer service from Asst service department's manager Ron at Pacific Honda. He is an excellent communicator as well and easily understandable regarding the situation with our car. Ron also ordered the right part needed and informing us it was needed because of the corrosive effect of the blue particles/powder from the battery area. We appreciate his expertise and excellent service performed from the very first time we worked with him. Ron was very informative and offered a few obliging suggestions to keep my 2015 Honda CRV car at its best for a while until next service. 8) *In the past 12 years plus, we've had excellent service in a long period with Honda Windward with Kevin Juan, who left Honda for new venture opportunity; yeah...we've felt displeasure to see Kevin Juan, who left-Windward Honda for other opportunity! * 9) This was our company's first time to bring my 2015 Honda to Pacific Honda to get service. Ron has a good spirit & good character, it was a grand experience on the 30th, we both agents enjoyed Ron's smiles and enthusiasm on his working area. Oh...in fast fashion and asking Ron if he receive our business card and some of our business' information about our company, which is 'to mean our company's car needs to be in good condition at all time and we glad Ron gave us excellent services. We can feel that he listens to our problems. In one incidence in our conversation, I said to him, 'saving one soul at a time', which means he is saving us from ANGUISH STATES OF MIND when our company's car is not in working states- battery was full of blue dust, and with bubbles around the entire battery's surface. 10) We're grateful of his effort along with his team in Pacific Honda in assist us to clean the battery area with the right tool. He also explained a couple possible ways that water could get in there. Either by human error, or mechanical error. He is truly there to save/service our car/public servant. He has a heart of professional business spirit, which is what we need in the situation of in needs to meet our Real Estate businesses' appointments. Ron is a great advisor to work with and our company highly recommend him at Pacific Honda to our clients, personal friends, relatives, and our business friends. And recommend people to Honda's selling department business through Ron as well. 11) Finally, my agent Robert Castro and I were very impressed with Ron's outstanding knowledge of car parts and his team of mechanics at Pacific Honda service department. Ron is an ingenious advisor and we hope to show to the world of his devotion in Pacific Honda. Our company believed he is more than allowable starts we can indicate about him, his working spirit amazingly exalted in our eye, a minimum allowed of five stars are for Ron's existence on the 30th. 12) Ron and his team of technician in the service department worked tireless-in good working spirit with Ron' running around, up and down from his highchair sitting, and pushing the cars in and out of services department that is impressive.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    November 2, 2018

    Our experience there was good we didn’t close the deal but it was good. I don’t know that I would go back though cause when we looked at the car there... were damages that were clearly noticeable which I was bummed about. I couldn’t see purchasing this vehicle with damages like that and I am surprised Honda would try and sell it like that.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 9, 2018

    Eric is also a commercially rated pilot! He has an enormous amount of patience! He's 100% trustworthy. He wouldn't sell you a product that he didn't believe... in himself.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Eric Ogasawara

    Sales & Leasing Consultant

    NOT RATED

  • 5.0 out of 5
    April 29, 2018

    Great Experience, salesman extremely helpful. Finance person greatly polite and through. Explained all things I needed to know about the car.Highly recommend... dealer to anyone.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Keith, Thank you for your review. Pacific Honda is glad to know that Wes and Robert were great and helpful. We hope that you will contact Wes or ...Robert if you have any questions or concerns pertaining to your purchase. Thank you, Edward Ing Marketing/Customer Relations Manager edward.ing@hondahawaii.com


    Worked with:
    Wes Katekaru

    Sales & Leasing Consultant

    (5.0) 40 reviews

    Robert Clark

    Finance Manager

    (4.9) 23 reviews

  • 5.0 out of 5
    April 29, 2018

    After making 2 visits to pacific Honda I left there both times with not only the car I wanted but the satisfaction a customer deserves. The sales people... there are knowledgeable, very helpful, very nice and also funny which made them feel more like a family to me. I would highly recommend pacific Honda to anyone wishing to purchase a car. 🤗

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Kamu, Thank you for your positive review. Pacific Honda is happy knowing that Wes and Bill go above and beyond for their customers. Wes and Bill ...are wonderful sales men and understand how to take care of their customers. Please do feel free to contact Wes or Bill directly if you do have any questions or concerns with your purchase. Thank You, Edward Ing Marketing/Customer Relations Manager edward.ing@hondahawaii.com


    Worked with:
    Wes Katekaru

    Sales & Leasing Consultant

    (5.0) 40 reviews

    Bill Tang

    Executive Sales Consultant

    (5.0) 24 reviews

    Doug Oda

    Finance Manager

    (4.6) 26 reviews

  • 5.0 out of 5
    April 17, 2018

    This is my fourth Honda from Pacific Honda. All were leased through Stan Lum, and Ed Mitsunaga. I believe that they always gave me a fair deal, and I will... be back. Also just met Robert Clark, who was very cordial and professional.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    HI Ryan M. Akamine, Thank you for your review. Pacific Honda appreciates our loyal customers and especially due to great sales experiences with fair p...rices. Please contact us if there are any questions or concerns about your purchase. Thank you, Edward Ing Marketing/Customer Relations Manager


    Worked with:
    Robert Clark

    Finance Manager

    (4.9) 23 reviews

    Stan Lum

    Executive Sales Consultant

    NOT RATED

  • 5.0 out of 5
    April 16, 2018

    Stan Lum was such an awesome salesman. He was very patient and did an excellent job in explaining the details of the HR-V. Doug in finance was also awsome... in explaining the options that we chose.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Happy, Thank you for your review. Pacific is happy knowing that their customers are being well taken care of. Please contact Stan or I if there is... anything we can assist with. Thank you again, Edward Ing Marketing/Customer Relations Manager Edward.Ing@hondahawaii.com


    Worked with:
    Doug Oda

    Finance Manager

    (4.6) 26 reviews

    Stan Lum

    Executive Sales Consultant

    NOT RATED

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