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Skyline Ford

(3,739 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:30pm to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30pm–6:00pm
Saturday 8:30am–8:00pm 7:30am–5:00pm
Sunday 10:00am–6:00pm Closed
2024 state dealer award
View 21 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (503) 339-9481 (503) 339-9481
Used (503) 339-9465 (503) 339-9465
Service (503) 400-7704 (503) 400-7704

Reviews

(3,739 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Skyline Ford from DealerRater.

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Great Experience

We had contacted several Portland area dealers and just didn’t know what to do because we couldn’t find the exact truck we were looking for. A long time friend who knows Kelley Jones contacted him and within a day Kelley had a truck with the options we wanted and the financing to fit our budget. Could not be happier, Kelley even reached out to us after the sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Dave we are happy to read such a great review about Skyline Ford.

1ft7x2b64ked37932

At first we were going to buy it with no financial aid. But was told we get 500.00 of if we used Ford finance. And as long as we pay the total before the first due date then no interest. Safe was very rude to my wife over the phone about the interest. Weather we missed heard Sage at the signing or not there was no reason to be rude. You can thank Sage for for. Customer that will not return. Customer service is a big part of where I do my business, with out it I’ll go somewhere else!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

We're sorry to hear you didn't have an outstanding experience with us here. We'd love to go over it with you in more detail. Please give Chad a call at (503)581-2411 at your earliest convenience. We look forward to hearing from you.

The Teacher

We were shopping all over Portland looking for the perfect truck went on your website saw a beautiful truck and we called Jeff White he helped us out he was fantastic to work with the moment we saw the truck we made the decision we had to have it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for your kind words and wonderful review.

excellence, pro-active, professional

an experience we will not soon forget. Chris was our sales representative, and we can't say enough about our experience with him. in the end we feel that we have a friend. we came in to just look at a used p/u listed on your web site. we looked at the truck and indicated that it really looked great and was generally what we were looking for. Chris then proceeded to get to know us, and us him and wouldn't you know it before we realized it we had bought the truck. Chris was knowledgable about the particular vehicle, went over everything he knew and reviewed the carfax report. his easy nature and ready smile and humor fit very well with our own. we drove off with the truck, and then the really remarkable thing happened we got a call, seems that the finance mgr. (don't remember his name) had found us a better interest rate with a different financial institution and wanted us to come back and sign new documents. that effort reflects so favorably on Skyline that we cannot express our impression of you guys enough. to find a dealership that would go to that extent in a follow-up is uncommon in this day. again, thank you to Chris and the finance dept. and also to a reputable dealership, something that is hard to find. we will be back and will spread the word about our remarkable experience. we feel confident that we can come back for service, parts, or purchase and get the same expertise, and friendly response. you guys rock!!!!!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for the great review! We appreciate your feedback.

Questionable HR practices

I've had several business dealings with Skyline Ford and the last time I was there I experienced a completely unprofessional situation. I was there getting my car serviced and was speaking with one of their service managers about my car. A few feet away from us two employees were having a conversation that seemed off, one looked to be a manager and the other looked to be a mechanic or oil technician. All of a sudden, the manager yelled at him that he was "FIRED" and used some curse words. All this in front of me and other customers as well. Out of shock, I asked the fellow I was dealing with what just happened and he said that the mechanic/oil technician had given a two week notice and said that the service manager always fires people who give a two week notice. I asked what the manager's name was: Brandon Adams. Honestly, this is disturbing to me. I understand that Oregon is an "At Will" State, but to treat an employee so poorly and in front of customers shows a lack of humanity and is a reflection on the business itself. The manager acted very poorly in firing someone in front of other coworkers and customers. I will never give my hard earned money to a company who would treat employees so poorly.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

Tracey we'd love to hear more about this from you. Give Matthew or Octavio a call at (503)581-2411

Maricela

Thank you Jeff for all of your patience with all of my questions and showing me several cars! I will be sure to refer all of my friends to you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kinds words and great review!

2nd New Vehicle Purchased

Just purchased a F-150, purchased an Explorer in April 2018, Great service Jon Myhre assisted us in both purchases and did a great job determing which vehicle to purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Les, we strive for 100% satisfaction, and it is great to see you had such a positive experience here!

On The Road Again

You did it again Jeff, thank you for showing us the perfect truck we love it. Now it’s time for us to go camping. Yeehaw

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience!

Great car buying experience

Skyline Ford made my car buying experience nice and easy. Wally was very helpful and attentive during the whole process and was very patient with me and my two kids (2 year old and 2 month old). Bought a used car in the "under $10,000" range and it was great shape; very clean inside and out and drove really smoothly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

It's great to hear you found the vehicle that works for you. Thank you for the great review!

Amazing sales and service

I recently bought a new 2018 Ford Escape Titainum and My sales agent Mike was awesome. His knowledge about the vehicle was spot on. I developed an oil leak because of robotic assembly that had damaged the valve cover and pinched an oring at the turbocharger. Justin the service writer had me leave the vehicle and got me a loaner until my car was repaired. They did an outstanding job all the way around. If you are in the market for a new or used car Skyline Ford is the place to go. They're an outstanding dealership, extremely helpful, and will work with you to get you the best deal possible st both of their locations in Keizer and South Salem.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for leaving such a great review and high star rating!