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Car went into service dept to get 2 bad speakers replaced under warranty. Waited there over 3 HOURS and came home with nothing repaired. They did not order... any parts in advance. They noted a recall for something totally non-related that they also did not have parts for. They said they couldn't replicate the issue on one of the speakers. The speaker they couldn't replicate the issue on is obviously blown and is easily noticed if they went through a full range of audio. Not sure what process they used. I asked if they could just order the speaker ahead of time along with the other parts so we don't have to make multiple out of town trips. They said they will not order the speaker until it is brought in again for someone else to re-diagnose. We live over 30 minutes away and now we have to make at least 3 trips to get 2 simple speakers replaced. What a hassle, ZERO stars for this service event.
Hi Steven, Please rest assured that we take your feedback seriously. I'd like the opportunity to speak with you about your experience with our Servic...e Department and address your concerns regarding your speakers. Can you please contact us at your earliest convenience? I appreciate your time. Best, Charley Engelfried firstname.lastname@example.org
We have been bringing our Toyota's to capitol Toyota for service for a few years. We have always been impressed with David . David is kind , respectful... and honest. In fact the entire service staff is great. Now we are looking for a new sienna and found one at a different dealership. We have been so impressed with Dave and the others at capitol Toyota that we wondered if the 2020 sienna could be transferred. With a phone call we were able to get the vehicle sent to capitol. Now we will be going into capitol Toyota this Saturday to finalize a deal. Friendly and good service goes a long way.
Thank you for the feedback! We are happy to know that you are a loyal customer and that David and our team have always provided you with great custome...r service. It is also great to know that we were able to help you with your recent car purchase and we hope that you will continue to visit us.
I want to give a BIG shout out to Nick at the Subaru dealership, I don't remember his last name... Sorry He was amazing, I was going through a rough spot... and he gave me options. I'm doing better and have a great vehicle to get me through my life. I'm so happy to have been referred there. They even gave that person $100 for referring me. I can wait to send more people to you Nick! You're the best!
I had an outstanding experience buying a car from Anthony, was very fast, easy and as well comfortable. Thank you for all your work & effort to making... someone happy with what they are buying.
Thanks for taking the time to share your outstanding experience working with Anthony to purchase your vehicle. We hope you enjoy it and please let us ...know if we can ever do anything else for you. We are always happy to help!
Raymond Byrd was very helpful and friendly. He answered all our questions. He stayed with us and he was very patient. 5 stars for him.
Thank you for the great review, Sheryl! We will be sure to thank Raymond for providing you with excellent service. Let us know if there is anything el...se we can help you with. We look forward to your next visit!
Scammers. $450 tune up and a $600 gasket leak instead of......
Thank you Allie for the time on the phone this morning.. We will reach out to you with a plan soon!Regards-Charley-
Generally I've had a good experience with the service department: fast, friendly, and good quality, although a little high priced. However, I have lost... trust because the service advisor AND the service manager both recommend an all wheel alignment on my 2017 RAV4 at 15,000 miles or once a year, and now again at 25,000 miles! I pointed out that I am half-way through the tread wear on these tires and there are NO symptoms of a needed alignment (no unusual tire wear, no vibration, no pull or drift to the side). Dan, the service manager, stated that Toyota recommends the alignment (costing $99.00) to maximize tire wear. I checked with National Toyota. There is no such recommendation!! I checked with another Toyota Dealership Service Department. They do not recommend an alignment unless there are symptoms or when buying new tires! I asked Dan if the technicians put my car on the alignment machine and it is within tolerances, no alignment needed, would I still be charged the $99.00. He said yes. So, in other words, I would be charged for a "repair" that was not needed! How then can I trust that ANY repair recommendation is really necessary?
Hi John,We take our customers' feedback seriously and would appreciate the opportunity to speak with you and directly address your concerns during you...r recent experience with our Service Department in regards to an alignment. Could you please send me your preferred contact information? I look forward to hearing from you.Best,Charley Engelfried email@example.com
Great group of people to work with, they made buying my first car a great experience and I would definitely go there again. Thank you Capitol Toyota!
On behalf us all of us, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience.... We will be sharing your feedback amongst our team. Please come visit us again soon!
I used Capital Toyota service for many years and was pretty happy with it. The prices seemed to be too high, but I thought I was paying for a high quality... service. Recently I paid $915 for a regular maintenance. Several days after I was driving from work when a heavy rain started, and I found out that the front windshields did not work at all. It was a really dangerous situation. Next morning I drove to Capitol Toyota, and was told that they forgot to plug the windshield connector back. They fixed it, but I did not get any apology or so. Next time I would probably look for another place.
Maria-Capitol IS VERY SORRY for the oversight.. If you have further questions or concerns, please just stop in and we will address them!Maria, your sa...fety really does come first, we will review the feedback and concerns with the entire staff to let them know how we need to be a source for service our customers can trust and depend on.. Thank you Maria and have a great weekend!
My husband and I were searching for the perfect used Highlander for a while and finally found the one at Capitol toyota. Service was great when communicating... with Jason Stewart and others. They even delivered the vehicle due to our location so we only had to drive about 1 hr 45 minutes, at a cost of course. The buying process was easy because we already had our financing. Only complaint is that the vehicle was not as clean as we hoped, our local detail shop would have done better.
Hello, Congratulations on your Toyota Highlander! Thank you for sharing your overall positive experience working with Jason and our team to purchase y...our vehicle. If there is anything else we can do for you, please do not hesitate to let us know directly. We are always happy to help, and we welcome you again!