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Lithia Toyota of Springfield

(2,000 reviews)
2025 consumer dealer award
View 9 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(2,000 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Toyota of Springfield from DealerRater.

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Keith Moreck was amazing to work when we bought our car.

Keith Moreck was amazing to work when we bought our car. He answered all of our questions before we made the drive to see the car. He was very honest and knowledgeable about the car. The process was easy and fast! I would definitely recommend Lithia Toyota of Springfield.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Scott, Thank you for sharing the ease of buying your car with Keith! We always strive to provide the best care and service possible for our customers. Enjoy your travels ahead and let us know how we can assist you in the future at Lithia Toyota of Springfield!

Straightforward conversations, easy, scheduling,

Straightforward conversations, easy, scheduling, knowledgeable, able to listen and understand concerns, worked with me to make the lease work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We're delighted to hear that your leasing experience was smooth and accommodating at Lithia Toyota of Springfield. Our team is committed to understanding and addressing customer needs, so it's great to know we hit the mark for you!

I appreciate the quick oil change service, and the

I appreciate the quick oil change service, and the technicians are efficient and very professional.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for choosing us at Lithia Toyota of Springfield for your service and maintenance! We look forward to providing you with efficient and professional service at your next visit, Robin. See you next time!

Wanna Lepe provided exceptional service.

Wanna Lepe provided exceptional service. She took my call first thing Tuesday morning, agreed to let me have it towed to Lithia in Springfield, and said though they were booked, they would try to look at my car as soon as they could. Within an hour I had a call and estimate and by 3pm a call my car would be ready soon. Thank you for taking the time, and providing such exceptional service! Many thanks to the mechanics who worked expeditiously to get my alternator and battery replaced!! I appreciate y'all!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're delighted to hear that Wanna and our team at Lithia Toyota of Springfield were able to assist you so efficiently. We appreciate your kind words, and we're glad we could get your car back on the road quickly!

Best experience I’ve had buying a car!

Best experience I’ve had buying a car! Thank you Will for helping me with the process!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your car purchase, Brooke! We're happy to see Will earned your business at Lithia Toyota of Springfield with top-tier service. Enjoy every mile ahead!

We’ve purchase over a dozen of cars thru this dealership

We’ve purchase over a dozen of cars thru this dealership over the years. The dealership has always been friendly and professional to work with. The service has been exceptional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Norbert, thank you for your continued trust in Lithia Toyota of Springfield! We're delighted to hear that our team consistently provides exceptional service. Looking forward to assisting with many more purchases in the future!

Keith and the team at Lithia Toyota were awesome to deal

Keith and the team at Lithia Toyota were awesome to deal with. Quick, simple, and easy to do business with!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mason, we're delighted to hear that Keith and the team made your experience at Lithia Toyota of Springfield quick and easy. Thanks for choosing us!

After 3 days of searching.

After 3 days of searching. Hamad helped me get into a vehicle that me and my family can enjoy. I’d recommend going into your Springfield Toyota dealer and see Hamad if you were in the neighborhood of searching for a vehicle. Friendly staff all around. Shout out to the finance department as well. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hey Matthew, Thank you for sharing your car buying experience! We're happy to know that Hamad and the team at Lithia Toyota of Springfield made your car search successful! We appreciate your recommendation and kind words about our staff. Enjoy the new ride with your family!

Brief wait time for oil service.

Brief wait time for oil service. Had all my records available show service contracts. Everything was well explained. Reset my oil reminder without fuss. Great team coordination. Made my visit very enjoyable.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We're delighted to hear that your oil service experience was smooth and enjoyable at Lithia Toyota of Springfield! Our team takes pride in providing efficient service and clear communication. Thank you for sharing your positive feedback with us!

Easy in and out with a ride to and from.

Easy in and out with a ride to and from. Terrific customer service with attention to detail. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hey Dean! Thank you for highlighting our customer service and attention to detail! Please come see us again for your future automotive needs at Lithia Toyota of Springfield, Safe travels!