Reviews
Tire from Honda dealership
Had the tire the next morning and was in and out in just minutes. Excellent customer service by all involved.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Honda
They were very conscientious and responsible when it came to replacing a factory problem with my new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mike Eustis
Best ever buying/ leasing I have done. I'm 68 so there has been a lot of car purchases, This was truly the fastest & easiest. Thanks Lithia Honda.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Person
The personnel are nice and friendly. The waiting room is comfortable. The service was thorough and fair pricing. I always have my car serviced here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Worst sales men
We went down interested to purchase a 2007 Honda Odyssey. We were informed that it needed to be ran through the shop and through the detail department before we could purchase or test drive the vehicle. We looked at the vehicle and told the sales man that we were interested in purchasing the vehicle and to contact us immediately when it was ready for purchase. They called us after we left and told us that their detail guy would be in Monday and they would call us Monday after noon for us to test drive and purchase the vehicle. After we didn't hear from them after multiple emails sent we contacted the sales man and he said that they sold the vehicle immediately after we left as is. They never gave us that option as it had not been ran through the shop. They sold the vehicle out from under us and I will never recommend them to anyone !!!! DO NOT SHOP HERE
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We apologize for the experience you had with our Dealership. We try to serve everyone with the best of intentions. We work to provide quality customer service. I will use this experience as a training opportunity for my sales team. Travis Hawes - GM Lithia Honda of Medford Email: thawes@lithia.com Tele: 541-770-3760
Great service and communication
Everything went very smoothly, from shuttle service to the rental car place to the repairs being done in a very timely way. I also appreciate how well informed I was during the process. I knew what was happening and how much it would cost the whole time. First rate service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2016 Honda Civic Coupe!! Amazing fun car to drive!
We were in the area, was looking for a car to buy!! Never owned a Honda!! Always a Toyota person!! Previously owned a 2010 Toyota Camry!! We looked at this Honda sat in it!! Felt so amazing!! We bought it!! I was so impressed how easy it was to buy it!! Have no regrets!! Anna /James Stone
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Routine Service
When I take my car to Jiffy Lube they vacuum and wash the windows. I think this should be included in the service. I did find the online appointment system confusing. What is Service A and Service B and why should I care? I depend on YOU to tell me what my car needs to stay in good repair. I'm not a mechanic, I don't want to be a mechanic. Just tell me what you think it needs and I will tell you if I agree or am willing to pay for it. But don't expect me to pick from a menu of services because I have no clue what to pick.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Routine Service
I was helped right away and the oil change and tire rotation were finished in less than 45 minutes.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent
Service Representative was very courteous, friendly, and was able to answer any and all questions I had. Service performed without any issues. Very clean facility. Highly satisfied.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
