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Doxon Toyota of Auburn

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (256 reviews)
Sales hours: 9:00am to 8:30pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:30pm 7:30am–6:00pm
Tuesday 9:00am–8:30pm 7:30am–6:00pm
Wednesday 9:00am–8:30pm 7:30am–6:00pm
Thursday 9:00am–8:30pm 7:30am–6:00pm
Friday 9:00am–8:30pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:30pm
Sunday 10:00am–6:00pm Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (256 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Doxon Toyota of Auburn from DealerRater.

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New car purchase

We had already decided on getting a Toyota Highlander. Using the internet we selected local dealerships. Kevin Yanak of Doxon, Auburn, Washington, was the first to reply to my on-line request. Kevin was very helpful in obtaining a car for us and in a very timely manner. Kevin is an excellent dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for sharing your experience and congrats on the new Highlander!

New Highlander

My wife and I purchased a new Highlander at Doxon Toyota as a member of Costco. This was the fastest and most enjoyable experience I've had purchasing a new vehicle. Kari was pleasant to work with on our purchase and answered all our questions that we had. We knew what we wanted in advance and never felt any pressure to choose anything else. A very nice and relaxed car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks KevinM and congratulations on your new Highlander! Glad Kari took such good care of you during your purchase.

BevJS

I came to Doxon Toyota because I was so pleased with my previous car purchase. I also asked for Ken because he was the salesman who sold me my 2008 RAV4. This purchase took about 2 1/2 hrs, which was much faster than before. It was great to get home before dark. I love my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks BevS for being such a loyal customer!

Service

Bill Ponton is an "EXCELLANT" service personal, give him a raise... At Doxon in Auburn Washington... As for those that wash and clean a car, "Please" ask them to be more detailed... There were spots on the mirrors and windows and the door jams were still dirty, and the tires still had dirt on the side...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks Bill for sharing your experience! Glad Bill has your covered for service. I'll pass on your concerns about the detail to the Service Manager.

I work swing shift

I work nights and get up 2-4 hrs early for my appointments. Needless to say, I may not always be my usual ray of sunshine. Bill has always gone above and beyond to help me out. Understanding my schedule is a big thing to me. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks 08TC! Glad Bill has you covered.

Service

I have used Doxon for over 30 years. Kevin is always pleasant, helpful and prompt. Doxon has always been a good place to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks Service for being such a loyal customer!

Oil change

I have a 2013 RAV4 purchased in July and thought I needed an oil change. Because of the excellent records that are kept by Doxon and the honesty of Doxon, I was informed that I do not need one until May. I've been going to Doxon for my service for many years (1997 Camry until I purchased the RAV4 and appreciate their honesty and vs tactic customer service. I love my RAV4! Also, thanks for the car washing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks SandyN for sharing your experience and being such a loyal customer!

camry - se

Leo julio and whitney jenkens is very helpful and provide excellent customer service in dealing with toyota cars. Beside I just recommended to Aunt due good relationship with customer. Probably Aunt will buy a car as well here in this dealership @ Auburn Washington, USA.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Camry-SE for sharing your experience and for referring your Aunt!

recall airbag

The employee that gave me the appointment from the recall center never contacted my local dealership so when I got there I had no appointment, but they took care of me right away and they were very busy. They even washed the car afterwards. Great customer service at the local dealership.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks Joe for sharing your experience and glad we were able to take care of all your concerns!

15K check in and out within an hour:)

Rob was very efficient and kept me informed while my car was in for the 15K service. I appreciated the service and am happy to know all continues to be well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Toyotafan for sharing your experience! I know Rob works hard to give the best possible service to our customers.