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Way Scarff Ford in Auburn

(871 reviews)
Visit Way Scarff Ford in Auburn
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–7:00pm Closed
Sunday 10:00am–6:00pm Closed
2024 state dealer award
View 6 awards
2024 state dealer award 2023 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award

Reviews

(871 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Way Scarff Ford in Auburn from DealerRater.

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Nick was very helpful, patient and understanding to what

Nick was very helpful, patient and understanding to what car we were looking for. He was a good listener and answered all our questions

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I enjoyed dealing with Robert Costales.

I enjoyed dealing with Robert Costales. His demeanor and approach made for a more pleasant experience. For me, it came down to dollars and cents. I really appreciate the time and care Robert took to explore options and I wont hesitate to endorse him if someone is looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I have been purchasing new vehicles for more than half a

I have been purchasing new vehicles for more than half a century. From my very first phone call inquiring about a vehicle, and continuing through sales, finance and service, literally all those with whom I interacted were exceptional in every regard. I can strongly recommend this dealership to anyone looking to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Nick was extremely knowledgeable on the new Ford lineup.

Nick was extremely knowledgeable on the new Ford lineup. He continues to follow up with me. I plan on going to Way Scarff Ford when I’m ready to buy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Ricky was very polite, honest and knowledgeable.

Ricky was very polite, honest and knowledgeable. He helped out every step of the way and went above and beyond to help us get into the two vehicles that we wanted. Very nice and kind. Amazing sales representative

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Robert was fantastic to work with.

Robert was fantastic to work with. He was patient, listened to our concerns, and helped answer all questions we had. Can’t recommend working with him enough, he made the car buying process easy as could be!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Robert Costales was amazing to work with!

Robert Costales was amazing to work with! He was patient, never pressured us, and really took the time to answer all our questions as we went back and forth on buying a used e-tron. We felt like he genuinely cared about helping us make the right choice. If you’re looking for a smooth and stress-free experience, Robert is your guy!”

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Robert was fantastic to work with.

Robert was fantastic to work with. He was patient, listened to our concerns, and helped answer all questions we had. Can’t recommend working with him enough, he made the car buying process easy as could be!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

What a wonderful experience I had with Frankie at Way

What a wonderful experience I had with Frankie at Way Scarff Ford. I would highly recommend him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Will was great---He gave me a great price for my car and

Will was great---He gave me a great price for my car and I'm participating in profit-sharing. The process was fast and efficient. The car was listed within days after my sale and I'm looking forward sharing in the profit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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