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Way Scarff Ford in Auburn

(868 reviews)
Visit Way Scarff Ford in Auburn
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–7:00pm Closed
Sunday 10:00am–6:00pm Closed
2024 state dealer award
View 6 awards
2024 state dealer award 2023 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award

Reviews

(868 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Way Scarff Ford in Auburn from DealerRater.

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This is the fourth car we have purchased from way scarf.

This is the fourth car we have purchased from way scarf. We’ve purchased two new. And two used cars. The experience every time has been great. The staff there has always been great. This last visit we needed a car for a daughter. Will, are salesman, helped us find a great used car. Never felt pressured to do anything. We’ve had this car for a couple of weeks now and couldn’t be happier. Would and have recommended Way Scarff to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I went to Way Scarff Ford to see Robert Costales again,

I went to Way Scarff Ford to see Robert Costales again, and ordered a 2024 Ford Expedition Platinum Max. He is the best salesman ever.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I went to Way Scarff Ford in Auburn and was treated well

I went to Way Scarff Ford in Auburn and was treated well by Robert Costales. He is professional and made my buying experience enjoyable. I highly recommend them, don't go anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Ive purchased a few vehicles from Shelby and here are the

Ive purchased a few vehicles from Shelby and here are the reasons to do so. She is very helpful. Has great customer service any time i need something she is on top of it for me. If you are looking for a reason to do Business with Way Scarff Ford just know Shelby in sales will take care of you! Rick Root is your go to guy for all of your service needs these 2 will work hard to earn your business and make sure you are leaving the dealership 100% Satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I visited Robert Costales "Again" at Way Scarff Ford and

I visited Robert Costales "Again" at Way Scarff Ford and bout an Explorer. Over the years Robert has been good to our family and have received quality service along professionalism. I highly recommend Robert Costales

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I went to Way Scarff Ford in Auburn where we bought

I went to Way Scarff Ford in Auburn where we bought several vehicles from our trusted salesman Robert Costales. It is always a great experience, and he makes sure we know all about the controls and features on our vehicles. Don't go anywhere else or deal with a less reputable salesperson.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I originally bought my Ford Focus Titanium from Way

I originally bought my Ford Focus Titanium from Way Scarff Ford 5 years ago and was very happy with the service and recommended friends and family. I owned my car for 5 years with no problems. I have become legally blind, so I decided to take advantage of the 50/50 Profit Sharing program., where they buy back your car. This experience was VERY DISAPPOINTING. It took 5 weeks for them to issue a check . They told me it would take 10 days. I Never heard back if they sold the car, if it needed repairs or if I would be receiving any profit sharing $$, Chris promised he would call back in 24 hrs, with any information and I never got a call. It certainly wasn't what they advertised, and they really let me down. I won't be recommending them again. Very sad considering my first car was purchased from Bowen Scarff about 45 years ago.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Jeff was amazing and made the buying process painless and

Jeff was amazing and made the buying process painless and easy. Hands down the best car buying experience I ever had. The entire time was stellar and I enjoy my Mercedes. Thank you again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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We have been to many dealerships and they all have been

We have been to many dealerships and they all have been so pushing and forcing us into something we didn’t want until we came to Way Scarff Ford and thanks so much to Rob K and John F for making our purchasing hassle free and getting exactly what we wanted and what we came in for. I would definitely recommend this dealership for your next vehicle purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Robert Costales gave me excellent service at Way Scarff

Robert Costales gave me excellent service at Way Scarff Ford in Auburn. Would buy another vehicle from Robert again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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