BMW of Bellevue

Had a perfect experience buying 2027 X6. Folks are awesome?Oliver,Alvin, Eli and the genius, Lavya. Love the car. Dealership was as you would want.

First time customer here and I was very pleased with the service! Jennie checked me in, was professional and thorough and the work was done on time and properly. I will be coming back!

Anthony was my service advisor He was very kind and great service to all clients I will definitely come back to him Thank you

Saf, my service advisor knew that I was on a tight timeframe when picking up my car. Even though I requested in advance that my car should be brought out by 12:15 pm, service/repair staff didn't respond. Saf took it upon himself to retrieve my car to ensure I wouldn't be late to my 12:30 pm appointment. I teased him that he actually likes to drive my car because it's so stylish.

Great experience at BMW Bellevue. The independent test drive allowed us to take my whole family and really get a feel of the car for us.

Excellent experience purchasing a new X-1. Joy did an excellent job guiding me through the process

Took good care of me and my car. Also gave me a complimentary wash and vacuum

I am giving two stars instead of one solely because of my service advisor, **Safeeullah**. He was absolutely fantastic, guided me through everything perfectly, and provided excellent communication. Unfortunately, the overall service from the dealership has gone downhill significantly. After completing the service, the technicians completely forgot to reset my service meter. I had to wait around and call an agent just to get my meter calibrated, which is a basic step that should never be missed. It feels like the overall customer service standards here are getting worse and worse. In the past, staff were attentive and genuinely asked how they could help you. Now, it feels like they don't even care. Furthermore, it feels like they are constantly just asking for money the moment the slightest little thing is wrong, rather than truly focusing on the customer experience. When a customer brings their car in, the team needs to thoroughly check the vehicle properly, not just rush through a basic service. Please start taking care of your customers first. Safeeullah did a great job, but I am incredibly unhappy with the overall service today and expect better attention to detail.

I recently purchased a used BMW and had a positive experience with BMW Bellevue Brian Liu and other staff's Performance. The staff was professional, responsive, and kept me informed throughout the process. They took time to explain the work being performed and answered my questions clearly. The service was completed as expected, and the overall process felt organized and efficient. I appreciated their attention to detail and customer service.

The dealership has great communication and getting questions answered was no issue. I am very satisfied with the car at this point and have no complaints or issues.