Rairdon's Chrysler Dodge Jeep RAM of Kirkland

Great customer service. Fixed all the problems that I've reported. Technicians are very knowledgeable.

This dealership always gets any issues my Jeep Wrangler has fixed 😊 they take care of their customers and I truly appreciate it . Ryan was so anwesome and got me in right away, got me in a loaner no questions asked and kept in touch with me giving me updates ! He’s an awesome addition to your team 😊Meagan also has exceptional customer skills & is always super happy and nice to me , she great at keep me posted on updates when my car is there . I always try and look for her when I need to take my car in . Genuinely nice people like them are hard to come by , so I hope the office knows how awesome they are ! Thanks for always taking care of my hellraiser🙏

Fast, friendly service. The crew at Rairdons OS is knowledgeable, friendly and trustworthy. We have been bringing all of our Dodge vehicles here for service for many years and are always satisfied.

I purchased a new car from Rairdon Kirkland recently. After I signed all purchase documents, including obtaining auto loan approval from the bank, I received the car keys from the dealer and drove the car home. A couple of hours later, I was contacted by the dealer's finance manager, Tayler Hahne. He informed me that there was an issue with my paperwork and requested that I come to his office to resolve the matter. The next day, I explained that I was busy and reject to visit his office. Consequently, I asked Tayler to send the new documents via email for my review. However, he refused to do so, and Rairdon's general manager, Kevin Graham, began threatening me, stating that he would report the car stolen if I did not return it by 2 pm the next day. He falsely claimed that the dealership was the legal owner of the car, despite the completion of all purchase documents. Later, Tayler lied to me, asserting that my auto loan had been rejected, which was untrue. I contacted Chase Bank, the lender listed on the contract, and they confirmed that my auto loan had been approved and was still valid. In an email, Tayler wrote, "We will not be licensing or titling the Ram 1500 mentioned. It will be staying in the Rairdon of Kirkland name." Throughout the entire purchasing process at Rairdon, I discovered that many of the dealership's employees were rude, unprofessional, and habitually lied to me. After receiving the keys, Tayler and another salesperson attempted to deceive me into signing an incorrect "acceptance and declination sheet," falsely indicating that I accepted all the products I had actually declined. When I brought this error to their attention, the salesperson's initial response was to lie and claim that it was a declination sheet, implying that it was acceptable for me to sign it. Eventually, they provided the correct document for me to sign, but throughout the entire process, no one offered an apology for the confusion and inconvenience caused. I have filed the complain to Attorney General and asked my lawyer to take the legal actions to them.

They simply do not do what they said they would. Disorganized from the GM down through the organization.

Everyone in the service department is amazing. They are always friendly and honest. I won’t take my vehicle anywhere else!!! Thank you to everyone at Rairdons!

This dealership has always been good in servicing my car. The personnel I contacted were always knowledgeable and thorough.

Hello, This is regarding my experience for oil change on 11/10/2023 at 1:30 PM. The time I came in, the service associate Igor, was not even making eye contact while talking and there was hardly any courtesy in his sentences. I requested a walkthrough of my vehicle since I had a damage previously when I came for servicing. Instead of cooperating with me, he started mockingly saying "why ? is it a Bentley?". This gives me an impression that people with high end cars are the only ones who would be treated appropriately. Even during the walkthrough, he was expecting me to note down the issues or memorize it myself. After the servicing was over, I requested for the multi-point report that was done along with oil change. His response was " why do you need a report for a simple 7 point check ? we don't give reports for that". This is contradicting the experience I had in the past since I always had been getting a copy of the multi point inspection. Overall I feel the service associate made me feel unwelcome and was least interested to help me with my servicing needs.

Would like to thank the sales staff for a great experience getting my Dodge Hornet RT plus. The staff was great!

Rairdon’s provides a thorough check of my car’s maintenance needs at every appointment. Service desk provides friendly and informative personal interactions.