Rairdon's Chrysler Dodge Jeep RAM of Kirkland

Great customer service and they had me in and out very quickly! Will be back!

The purpose of the visit was when driving at freeway speeds and going over ruts and or expansion joints vehicle exhibits death wobble. they determined what the problem is and have ordered the parts needed to fix it.Meaghan explained it very clearly to me and was told the part was on back order and could be 45 days or longer very happy working with Meaghan.Thank you and her for the help.

David and Wendy made our experience super great! I already knew the vehicle I wanted and David had the car ready in front of the dealership before I had even gotten there! Definitely will return once I am ready for another vehicle and will recommend my friends and family! Thank you guys tons!

Abdual and Jordan have been straight forward and we're able to make a good situation out of a bad accident we had a week prior. They helped us get into a safe and awesome Wagoneer. Thanks again for ur 5 star service.

Mehgan at the service office is very nice. The waiting room needs some improvement. But overall, it was a good experience.

Staff was very Friendly . Professionally and with good behavior. Thanks for helping me with service

Always prompt and professional. Meghan is a great customer service rep. I always ask for her by name.

I had the worst customer experience at Rairdon's. They practically took $1200 from me. On 2/15, I purchased a 2018 Audi Sq5 with 39K miles from their lot. The sales process was smooth, however when i took the car home that same night, the car would not start. I called them and they told me to bring the car in, which i did the next day (2/16) after jump starting the car again. I asked if they could diagnose the car the same day as i suspected that it just needed a new battery. They said they would rather send to another service center who specializes in Audi which made sense to me. The next day I called the outside service center and they said that it likely needs a new fuel injector/pump and that they werent sure how long it would take to order/receive the parts. At this point I was starting to get anxious since I literally just purchased the car and it wasnt what I signed up for. I spoke with several folks including the GM and told them that I wanted to unwind the deal since the car was not functional as sold. One of the managers (abdul) made me feel like they were doing me a favor by fixing it since the car was sold as-is and that i didnt purchase the extended warranty from them. The GM said he would only be willing to unwind the deal if i paid $1200 (specifically in cash) because of work that they've already done in prepping the sale of my car (supposed detailing - which they did not, ordered new parts). Its funny how much supposed work they've already done in a day while the car i purchased from them was sitting on a lot at another dealership waiting to be serviced. The finance manager tried to smooth things over in the end by offering to put me in a better loaner while the car was being repaired or replace it with another car on the lot. At that point it was a little too late as I already had a bad taste in my mouth and the dealership had already lost my trust.

I had the worst customer experience at Rairdon's. They practically took $1200 from me. On 2/15, I purchased a 2018 Audi Sq5 with 39K miles from their lot. The sales process was smooth, however when i took the car home that same night, the car would not start. I called them and they told me to bring the car in, which i did the next day (2/16) after jump starting the car again. I asked if they could diagnose the car the same day as i suspected that it just needed a new battery. They said they would rather send to another service center who specializes in Audi which made sense to me. The next day I called the outside service center and they said that it likely needs a new fuel injector/pump and that they werent sure how long it would take to order/receive the parts. At this point I was starting to get anxious since I literally just purchased the car and it wasnt what I signed up for. I spoke with several folks including the GM and told them that I wanted to unwind the deal since the car was not functional as sold. One of the managers (abdul) made me feel like they were doing me a favor by fixing it since the car was sold as-is and that i didnt purchase the extended warranty from them. The GM said he would only be willing to unwind the deal if i paid $1200 (specifically in cash) because of work that they've already done in prepping the sale of my car (supposed detailing - which they did not, ordered new parts). Its funny how much supposed work they've already done in a day while the car i purchased from them was sitting on a lot at another dealership waiting to be serviced. The finance manager tried to smooth things over in the end by offering to put me in a better loaner while the car was being repaired or replace it with another car on the lot. At that point it was a little too late as I already had a bad taste in my mouth and the dealership had already lost my trust.

David is a wonderful Service Manager and works well with the service team to keep your vehicle running well. The sales team are also willing to work with you to find best vehicle/costs: shout out to Reos, Alma, and sales managers!