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Koons Arlington Toyota

(770 reviews)
Visit Koons Arlington Toyota
Sales hours: 9:00am to 9:00pm
Service hours: 6:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 6:00am–7:00pm
Tuesday 9:00am–9:00pm 6:00am–7:00pm
Wednesday 9:00am–9:00pm 6:00am–7:00pm
Thursday 9:00am–9:00pm 6:00am–7:00pm
Friday 9:00am–9:00pm 6:00am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 12:00pm–5:00pm Closed
2017 consumer dealer award
View 1 awards
2017 consumer dealer award
New (571) 366-4688 (571) 366-4688
Used (571) 257-2858 (571) 257-2858
Service (888) 433-6858 (888) 433-6858

Reviews

(770 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Koons Arlington Toyota from DealerRater.

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Excelente servicio y muy buen tiempo de espera 1 hora y

Excelente servicio y muy buen tiempo de espera 1 hora y tu carro esta listo gracias a Oscar Canales de koons Arlington Toyota

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Thank you for your help,,,,,,a team that is always

Thank you for your help,,,,,,a team that is always helpful,,,,,,,,,,I have a tire warranty,,,,,,,, I had a problem with my tires,,,,,,,, there was metal inside the tire,,,,,,,,, they helped and changed the tires, thank you very much

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with Koons Arlington Toyota. We appreciate your business and hope to see you again soon!

Purchased a car from them 3 weeks ago, still haven’t

Purchased a car from them 3 weeks ago, still haven’t received my car, because the work isn’t being done in a timely manner. Worst experience ever!!! Not professional, no one seems to take the lead as it relates to communicating with clients.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Dealer response

We're very sorry to hear about your experience and understand how frustrating this delay and lack of communication must be. This is not the standard we hold ourselves to, and we'd like the chance to make things right. Please reach out to me directly so I can assist you further. Walter Johnson, General Manager Koons Arlington Toyota 703-298-6610

Steven was simply great.

Steven was simply great. He got me the vehicle I wanted with the exact specs I wanted. I would highly recommend him

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for choosing Koons Arlington Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

David and Team’s has an excellent customer service.

David and Team’s has an excellent customer service. All my questions are answered. Thank you !!!!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Christian and team are always the best to work with!

Christian and team are always the best to work with! Stuck with them for more than 15 years.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Bryan, we are so grateful for your years of business! Thank you for supporting Christian and Koons Arlington Toyota.

My husband and I were searching for a particular color

My husband and I were searching for a particular color for the 2025 4 runner. We had been in touch with other dealers, and thought they had what we were looking for. It was clear it was going to be a little difficult to find. Vlad from Koons Toyota really looked out for us. He showed that they were getting one in and he held it for us till we could make the 2 1/2 hour trip to go see it. We were so happy. He made it so easy and we didn’t get any phone calls saying it had been sold before we could get there, which happened one time to us. The whole process of purchasing the car went smoothly, we even left with registered plates. And we are very happy with our new 4 runner.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I want to thank Manny for assisting me in purchasing a

I want to thank Manny for assisting me in purchasing a vehicle. His patience and overall demeanor was refreshing. I was a bit frustrated prior to entering the Koons Arlington Toyota Used Cars. Manny’s professionalism and welcoming attitude really put me at ease. I want to thank Alex for working with me for hours. When it seemed like there was no hope. He worked out a deal that I was vet happy with. My children are very happy. I want to thank Alex for his exceptional service. It was very late and Alex worked with me and helped me find a good bank that had a good deal. He made sure I had some good options.Thanks Alex and Manny. They are the best. Definitely recommend working with them for your vehicle needs. If you need to sell, trade or buy, that’s definitely a car dealership worth your time, you won’t be disappointed.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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You check all the vehicles parts and you fixed

You check all the vehicles parts and you fixed necessary parts and finish on time.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Recently, I had a vehicle service appointment with Koons

Recently, I had a vehicle service appointment with Koons Arlington Toyota Mr. David Garcia Medina was friendly, professional, and attentive. He explained everything clearly, answered all my questions, and kept me informed throughout the entire process. The service was completed on time. I truly appreciate the attention to detail and the care he put into making sure everything was done right. It’s clear he values his customers and take pride in his work. I will definitely be returning for future services and highly recommend Toyota to anyone looking for reliable, top-notch vehicle care! Humaira Saif

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the awesome feedback! We are thrilled to hear that David made your visit so seamless. We truly value your support and look forward to serving you again at Koons Arlington Toyota. Safe travels!