Walker's Renton Subaru

Omid was informative and responsive to questions. We had a unique circumstance that tied us to Walker’s dealerships; I would have walked out once we started the paperwork. Zero transparency with upselling - shady math. Very disappointed.

Very easy to work with and very knowledgeable about the cars, which I found very helpful.

Worst ever experience here in Walker's Subaru Renton, WA. We came back to this dealership to lease for the 2nd time but we had such an awful experience. We thought since we were returning customers, they would treat us like loyal consumers. Nope! Lo, and behold! They offered us security vault for the lease car which wasn't even compatible with the newer leased Subaru. We paid extra for nothing, all for the intent of cranking up the final price of the leased car. Now, when that vault security had to be canceled because it's not compatible, they're giving us a hard time returning our hard earned money. Really, Walker's Subaru!

The whole staff were very friendly and helpful. They got me out of my old car and into something bigger with ease and quickness.

Jhamal was extremely helpful and provided consistent updates. The team made the entire experience great from beginning to end. I would recommend Walker Renton Subaru to anyone looking to purchase a vehicle.

If there were zero stars that would be more rating of this dealership’s service department. I scheduled an appointment for 1 pm. When I arrived there was confusion that I indeed did have an appointment. I wanted the battery checked out because my brand new car (less than 5000 miles) had died and had to be jumped. Since the jump and driving it the car has started fine, however as i explained to the service department I just wanted it checked because it threw a lot of codes. I was told that would be a diagnostic appointment (which is what I scheduled) and they would likely need to keep my vehicle overnight. I explained that wasn’t an option for me as I a. Don’t live in that town and b. Was flying out the next day at 6am. Finally the man decided he could bring the diagnostic tool to the parking lot and plug it into my car. This took less than 10 minutes so I’m not sure why overnight would have been required. There was 1 faulty code that he cleared. I asked if. Could at least still get my oil changed. He said yes and passed me along to the express lube department. Here I explained again that I would like my battery looked at because it died and it appeared there was corrosion on the battery. 3 hours later (for an oil change) I was ready to check out. I asked what they said about the battery. She said “oh they didn’t look at the battery that would have been an additional service and more time” and “ that it wasn’t noted in the order to check”. I was so frustrated and angry at this point I thought it best not to say anything as any words would have likely been inappropriate. I paid and walked out. From the minute I walked in the staff seemed put out that they had to do their job. Also, there were several others that had been waiting hours for an oil change as well. Another lady with an appointment was basically told it didn’t matter she had an appointment and she’d have to wait 2-3 hours for an oil change. Overall, very disappointing service.

They need to have a yes/no/ kinda for if I would recommend. For oil change they always seem to find triple the amount of things that can be done. Ouch.

The $175 diagnostic fee they changed me to diagnose a grinding problem under the hood was wasted money. They missed the real problem, and came back with recommendations totaling nearly $15,000 in mostly unnecessary work on my car. Additionally, the list of recommendations included incomplete cost of parts. We took my car elsewhere, where the problem was accurately diagnosed and repaired.

When I purchased my vehicle along with a maintenance package, I expected to be able to use all of the included benefits. I do not drive my 2019 Forester Sport very much, so my mileage is low. I had scheduled an oil change, and was told that my maintenance benefits had expired. Who knew that contracted maintenance package benefits expired and are no longer valid? This dealership values rules over relationships. So I went to Walmart and got a full synthetic oil change for 50% less than the Walker Renton Subaru service department price. Lessons learned; 1. Never buy the maintenance package. 2. Save your money and go to Walmart Auto Center for your oil changes for 50% less.

Tried to tell me they couldn’t do service because car had after market part. I bought this car from this dealership. Never changed a part. When I saw car for first time it still had factory protective film on it. It was BRAND NEW