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Dwayne Lane's Chrysler Dodge Jeep Ram

(645 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
New (425) 551-7934 (425) 551-7934
Used (425) 551-7980 (425) 551-7980
Service (425) 551-7661 (425) 551-7661

Reviews

(645 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dwayne Lane's Chrysler Dodge Jeep Ram from DealerRater.

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We have been taking our trucks and cars there for over 20...

We have been taking our trucks and cars there for over 20 years. The staff in the service department is really great and work very hard to help us out, especially when an emergency pops up and the vehicle is needed the next day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service skills and friendly staff that is...

Great customer service skills and friendly staff that is very helpful and I am very grateful for there service. Becuase mony people will benefit their hardwork.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have a 2011 Jeep Grand Cherokee and I trust Dwayne...

I have a 2011 Jeep Grand Cherokee and I trust Dwayne Lane's CJD and the Service Department to keep my Jeep running with no problems. Their drive up service really is outstanding to get me quickly in and out.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Oil change

Took my truck in for an oil change and received Quick excellent service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your 5-star review, Jeffrey! We're so glad you had an exceptional experience. We appreciate your business!

They were working on a deal for a new Durango and I...

They were working on a deal for a new Durango and I traded in my New ram limited and the funding didn't go through. So they sold my truck then requested the durango back but won't give me my trade in back. They called the cops trying to have me arrested for it. This is by far the worst place to buy a car

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2020 Ram Service

Answered phone to schedule appointment on first ring. Timely and fixed problem

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Woohoo! We're so glad we were able to get you back on the road so quickly. Thank you for choosing Dwayne Lane's; we appreciate your business!

Truck service

Stopped in for service on my 1500 Ram, Customer service was great, had the truck in and out in 35 minutes on a busy day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

You're family and family deserves only the best service! Thank you for choosing Dwayne Lane's; we appreciate your business!

Routine oil change and service

Staff was very friendly, as always. They have re-arranged waiting areas to allow for social distancing. Even though there was a bit of a wait because of the number of cars there for service, they were pretty quick in getting it finished.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you for your 5-star review, Debbie! We're so happy to hear you had a welcoming and excellent experience. We appreciate your business!

Awesome job with my oil change. Fast and thorough. Clean...

Awesome job with my oil change. Fast and thorough. Clean waiting room. Staff very friendly. Vehicle was clean when finished. Will return for future service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Service

Just an oil change but the whole process only lasted an hour and was reasonably priced and they keep track of the service needs for the vehicle because I bought it used from them. No need for an appointment and was treated very well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Michael, for your 5-star review! We're thrilled to hear you had an exceptional experience. We look forward to working with you again in the future!