Reviews
I've been trying to schedule some warranty work on our...
I've been trying to schedule some warranty work on our fleet of Promaster Vans, 3 voicemails left, 3 e-mails sent over the last 3 weeks and no response.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great Service! Jordan is great!
Jordan rocks. Took great care of me and my car. There were a number of issues address. I am having issues with my radio but it would cost a $1,000 to download the update. However, I was told it could render the radio/climate useless. That is a production issue. Jordan, again, was fantastic and thoroughly explained all service items and costs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Jeffrey, for your 5-star review! We're so delighted that you had an exceptional experience. Thank you for choosing Dwayne Lane's; we appreciate your business!
Oil change
Good service Took an hour and a half for a scheduled oil change. A little too long They didn?t top off fluids Windshield washer fluid ran out on my way home
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gerald, we are so sorry to hear about this. Thank you for bringing it to our attention, we promise to do better next time. We are very happy to hear that you received good service! Thank you for choosing Dwayne Lane's; we appreciate your business!
Great service
Dwayne Lanes consistently services and checks my car over.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your 5-star review! We appreciate your business!
Dwayne Lane's is a great dealership! Jordan is always...
Dwayne Lane's is a great dealership! Jordan is always friendly and makes me feel welcome. My Jeep has always been serviced by Dwayne Lane's. They have always done excellent work.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everything was great quick courteous and professional I...
Everything was great quick courteous and professional I especially appreciated the older gentleman who insisted on helping me with my sons wheelchair which was kind and he opened doors for me every step of the way
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Customer Service with my warranty repair. Work was...
Great Customer Service with my warranty repair. Work was completed timely and the tech explained the repair before and after completion. I would recommend Duwyane Lanes for sure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
When it was known parts would have to be ordered, Dwayne...
When it was known parts would have to be ordered, Dwayne Lane's provided my wife with a loaner. We received a good faith estimate of cost and completion date: Dwayne Lane's service department returned the car to us a day early and about $100 less than estimated. We were very satisfied and would recommend Dwayne Lane's to family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dodge Durango 2005 recall
Good customer service. Excellent facilities and service.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind review! We're thrilled to hear you had a phenomenal experience. We look forward to the next time we get to work with you!
Jeep Wrangler Headlights install
I recently had my LED lights taken out of my 2018 Jeep Wrangler, and had regular stock lights installed. I'm very disappointed at being charged 950 dollars for this. Labor was 180 dollars an hour, the lights cost 350 for the pair. The technician completed in 1 hour and 45 minutes. Can you see 950 dollars, that's what I was charged? I will be looking elsewhere for an honest mechanic!
- Customer service 3.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, we are so sorry to hear you had a frustrating experience. We do not perform repairs without customer authorization and we are so sorry to hear you are disappointed with your bill. If you would like to discuss this matter further, please email us at marketing@dwaynelane.com. We would love work with you and improve your experience. Thank you for bringing this to our attention. We appreciate your business!