Kendall Ford of Marysville

My wife and I felt Ian was there to help us as if he were working FOR us. Not just trying to sell us vehicle. He helped us find the vehicle that best fit our needs. Thank you Ian.

Great buying experience, quick simple and easy sales rep wasn’t pushy neither was the final paperwork. Definitely recommend buying your next ford here!

i purchased a new bronco today and the process was seamless. From the sales staff (Dylan) and the Michael the Sales manager to the finance person, I felt like they listened, were very knowledgeable about the vehicles and what I wanted. This was a great experience and I would purchase from them again and highly recommend them

Very friendly and a very nice location. My truck has had nothing but issues since buying it, but they have fixed all issues that I’ve come across so far, free of charge. However, trying to get ahold of them with updates was nearly impossible and I was always the one who had to reach out, when it was in the shop for several weeks. During the buying process, they had given me an interest rate that I had felt confident with per my stellar credit score, but when I went in to finalize purchase they gave me an interest rate that was significantly higher due to age of vehicle, which should have been brought to my attention up front.

I had been working with Kendall Ford to purchase a 2020 GMC Sierra 3500HD and came away extremely disappointed with how the dealership handled the sale. My salesperson, Pere Coutee, was helpful throughout the negotiation process. We agreed on a purchase price, I secured financing approval, and I called the dealership to provide my down payment so we could finalize the purchase. I was provided documentation outlining the agreed price. When I called, however, sales manager Jason Lowery informed me that another customer was looking at the truck and that they were giving that customer the opportunity to purchase it instead. Despite having already agreed on the price and actively trying to complete the transaction, I was not given the opportunity to move forward. As a result, I now have a hard credit inquiry from financing a vehicle that I was never given the chance to buy. I understand that dealerships are in business to sell vehicles, but once a price has been agreed upon and a buyer is actively completing the purchase, I believe the dealership should honor that agreement. They could have informed the other customer that the truck was currently in the middle of being purchased, and that if that fell through they would then be given the opportunity. Waiting until I called to make my down payment to tell me another buyer was being given priority was disappointing and felt unprofessional. I appreciate Pere's efforts during the process, but the final decision made by management completely changed what had otherwise been a positive experience.

Derek was real helpful when we came for a used car. He listens to what you want and sticks within limits of what you want to pay. He also was able to help with getting extra set of keys programed. Excellant service was provided. We appreciate all his and others assistance. I recommend this dealership for all that want answers and great care.

John was and has been very helpful. We have an issue with the catalytic converters that need to be replaced. John was upfront about the problem and has quickly taken steps to rectify the issue all on the dealer's dime. I just wish they weren't 120 miles away.

Would like to have more time to review vehicle history and get copies of the ddealership multi point check list and CarFax I also have questions about 3 year warranty I puchasef

Great experience with Jake E, exceeding my expectations. Helpful and knowledgable, but personable and not pushy. Appreciated the staff working hard to get us the truck we really wanted. We still love it!

Junior at Kendall Ford was exactly what I look for in a car salesman: respectful, not pushy, and demonstrating integrity as we worked out the deal. This earned my sale. 5 out of 5 for Junior.