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Heartland Toyota

(2,929 reviews)
2023 state dealer award
View 16 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2017 state dealer award 2016 state dealer award 2014 state dealer award 2013 state dealer award 2013 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(2,929 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heartland Toyota from DealerRater.

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Heartland Toyota had a great selection of Certified...

Heartland Toyota had a great selection of Certified Pre-owned vehicles and the great sales team there helped me find exactly what I was looking for. I am so pleased with the service that I received while shopping for a car and during the purchase process. I recommend Heartland Toyota to anybody looking for a stress-free car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Paris, thank you for the amazing review and recommendation. We are glad you had a stress-free buying experience.

This was an even better than I had previously when I...

This was an even better than I had previously when I bought my first car. David did not put any pressure on me during the process which I was thankful for. He also respected that I was looking at another car in a different dealership and was willing to let me go to my appointment with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review.

An amazing visit. We finished an incredible experience...

An amazing visit. We finished an incredible experience in 3 hours. David was extremely knowledgeable and Justin was attentive and engaged like no other. I would highly recommend them and their dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the recommendation and feedback. We are glad you found us to be knowledgeable, attentive and engaged.

Rabar is the absolute best at Heartland Toyota! He takes...

Rabar is the absolute best at Heartland Toyota! He takes the time to perfect all of the little details, makes you feel comfortable and confident during the buying process. He goes above and beyond for his clients. We won’t buy from anyone else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the incredible feedback.

The time to finalize the deal takes too much time in my...

The time to finalize the deal takes too much time in my opinion.Upselling services,,products and extended warranties could be dramatically reduced especially if customers are not interested in them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for reviewing your experience. We will be taking your feedback into consideration.

Fast service, best price! Everyone at this dealership was...

Fast service, best price! Everyone at this dealership was awesome. We were really impressed at how nice and knowledgeable each person who helped was. We highly recommend coming to Heartland Toyota; we drove an hour and a half to get here, and it was well worth it! Thank you Josh!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the amazing review and recommendation.

Excellent salesman and supper nice! I have purchased many...

Excellent salesman and supper nice! I have purchased many cars from him all ways recommending Mr. Rabar. Thank Very Much keep up the great work buddy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review and recommendation.

Great dealership. They listened to what I wanted for my...

Great dealership. They listened to what I wanted for my car buying deal and work very hard to commendate my request. Sales and Finance Department was very patience with us and answered all my questions.the best part was there was no pressure sales approach.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for providing us with feedback on your experience. We hope to see you again.

Shady things are going on at the dealership. I should...

Shady things are going on at the dealership. I should have Jessie Jones look into it. I would definitely pull a Carfax before you purchase a new car. I purchased a car, the 2021 Sienna, and then traded it in after a week for a Honda. I was told that Honda would be working with Toyota to potentially reverse what had been done. The Sienna that I purchased and traded in was initially listed on the used car site. Then it was switched to the new car sales site. Not only that, they are selling it for over $4,000 more than what I bought it for. I purchased it for $36,000 plus all of the other stuff. They now have it for $39,547. After I had discovered it, I wanted to inquire about either getting a refund of my deposit since they were trying to sell the car at full price as "new" when it was actually used and they would not be losing out. After several days, the manager said they were not able to do anything for me. I never heard back from Thomas Kim in sales. Shortly after that, the car was moved back to the used car sales site. It definitely sounds fishy. Unfortunately, they do not hold on to the values of the original found Chuch Haselwood, which was taking care of the customer. It's all about the dollar now. Do your research people. Lastly, the overall price of the vehicles is more than what other dealers are asking. The local dealers get the top of the line but rarely have base models.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We are sorry that you feel poorly about your dealings with us. As much as we sympathize with your frustrations, we are unable to accommodate you in this matter at this time. If you would like to speak to our management team further, please email Mike Seney at mseney@haselwood.com. Warm regards.

Caleb was great to work with. I can be a tough customer,...

Caleb was great to work with. I can be a tough customer, and he handled objections well. I’ll be a repeat customer. Jorgen Goller.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review. We look forward to seeing you again.