Reviews
Great service
Professional, courteous, efficient service. Routine service took Less than an hour. Service rep kept me informed and also gave suggestions for future service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your kind words. We are so happy to have you as a returning customer!
Excellent customer service
Friendly technicians at check in. Competent service provided and explained well before service completed. Quick -- didn't have to wait as long as expected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Crystal, thank you so much for sharing these kind words! We are thrilled to hear we exceeded your expectations! We look forward to do business with you again.
No pressure sales
The salesman chuck was very patient with me as I was nauseous over having a car payment. He worked through my concerns warranty, payment, maintenance
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words! We are so thrilled to hear that Chuck took such great care of you! Congratulations on your new vehicle and welcome to the Larson family!
service
convenience, effectiveness fine, personnell/atitude not so good. I had my rav4 serviced on a Friday, on the following Wed my check engine light came on and I called my service rep Jim who go my vehicle in the next day. I commented to Jim at the time of the appt that his paperwork had my 2016 silver Rav4 and it was totalled and this was a 2017 Blue Rav4. When my daughter took my vehicle into the dealership she was told that I had not taken my vehicle into that dealership but that they would help her anyway. They told her 30 min and it was 2.5 hours. The gas cap did not seal correctly.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Keith, thank you very much for taking the time to share your service experiences! We are so sorry to hear about your experience and we would like to hear more about it! A member of our customer care team would like to speak with you so we can better our customer service! You can reach them at 253-671-6405 or by email at customerservice@looklarson.com. Thank you and we hope to hear from you soon.
Mirror replacement
The repair was made in a timely fashion. Toyota parts were used. There were no negative issues after the installation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kind words, Vera! We do our best every day to exceed expectations! We will share your kind words with the service team! We look forward to seeing you in the future
Friendly, informative, and organized experience
I felt comfortable and no pressure. The people were friendly and well informed. I obviously wasn't rushed and was treated fairly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is great to read such wonderful comments about your recent experience with us, James! We truly appreciated the opportunity to earn your business. We want to welcome you to the Larson Family.
Great service
They found a nail in my tire and took care of it promptly. The only thing I would want is a vacuuming and put some benches outside to enjoy our occasional sunshine. :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you
Great service
The sale person was knowledgeable and very helpful. I did not feel pressure at all to buy a car. The location was very convenient for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is great to read such wonderful comments about your recent experience with us, Chhayarith! We truly appreciated the opportunity to earn your business. We want to welcome you to the Larson Family.
Great sales, nice showroom, slow buying process
Rob Packard, our sales person, was exceptionally professional and a pleasure to deal with. The buying process was painfully slow and even with an appointment took nearly 2 hours to complete.
- Customer service 5.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Pleasant experience purchasing a new Avalon
Unhindered to express what i wanted and able to negotiate the purchse price. Chuck and Henry were very helpful, no pressure tactics used.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase