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Toyota of Tacoma

(1,298 reviews)

Reviews

(1,298 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Efficient Service

The maintenance service was very quick and efficient! Service was done BEFORE the time promised! - I'll be back in a few months for the next service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you

Great service, personable staff

The all around plesent demeanor of the staff. Easy to talk to people and felt comfortable asking questions. Building was clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It is great to read such wonderful comments about your recent experience with us, Eren! We truly appreciated the opportunity to earn your business. We want to welcome you to the Larson Family.

First car service

Friendly service and did not wait longer than I was told. Friendly people to talk with. So will continue to use this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It is great to read such wonderful comments about your recent experience with us, Susan! We truly appreciated the opportunity to earn your business and thank you for being part of the Larson family

Purchased a hybrid Rav4

Very Low pressure and relaxed atmosphere. Aaron Clay let us take the car for a drive by ourselves and answered all questions clearly, patiently explained all the features in the Rav4. The only dilemma was whether to buy the extended warranty and coating and we felt pressured into purchasing extra coverage.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Friendly service and smooth purchase process

Tacoma Larson had the vehicle in stock that we were interested in. The purchasing process was smooth and everyone was very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking time out of your day Theresa to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Welcome to the Larson Family

Knowledgeable associates

Aaron was very knowledgeable about the RAV4 and all the different packages it came with and made it easy to buy from Larson Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the kind words, Katie! We will pass them along to Aaron and the whole team. Congratulations on your new car! Welcome to the Larson Family

Geat facility. Great pricing.

Good, clean dealership. Held to the deal they made. Sale was quick and paperwork was organized. I've bought two vehicles from Larson Toyota now at excellent pricing. Nobody can beat them in pricing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It is great to read such wonderful comments about your recent experience with us, Earl! We truly appreciated the opportunity to earn your business. Thank you for being part of the Larson Family.

Friendly People

Very friendly service staff. Good coffee. Public Wifi on demand. And I can't think of 10 more words to say.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Daniel, thank you so much for taking the time to share your experience with us in our service department! We are so happy to hear that they were friendly and took good care of you! We hope to see you again!

Great dealership.

My salesman was very informative about the car I was interested in. I did the Costco program and he called me immediately to ask me to come in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lynne, Thank you so much for the kind words! We are so happy to hear that our sales team took such great care of you. We hope you are loving your new car and we Welcome you to the Larson Family!

Great service

Well, I guess my husband wrote down the wrong day of the appointment on our calendar. They fit us in when we showed up a day late, said they'd made a mistake, and really took care of the car. They are always so nice to us and I feel they genuinely care about making my car last a long time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Susan, Thank you so much for taking the time to share you experience with us! We are so happy to hear you had such a good time with us and that our service department was so good to you! We hope to see you again!