Reviews
Thank you!
The manager willing to work with me about the problem I had with a previous manager who lied to me to make a sale instead of a repair that was covered under warranty.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write about your experience! We'd like to take a moment to thank you for your purchase and welcome you to the Larson Family! If you have any questions and need assistance, please reach out to our Customer Care Team at 253-671-6405 or write us at customerservice@looklarson.com Thank you!
Great Staff and Management
Amazing staff and management at Toyota of Tacoma. Love the service. Quick in and quick out, no hassells at all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Larson Toyota Team
Great service
The service writer told me what needed to be done and followed up. The timeline for completion took long than told
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeff, thank you very much for taking the time to share your service experiences! It is wonderful to hear that our service team has taken such great care of you! Thank you for your business with us and thank you for being part of the Larson family!
Awesome service experience
Friendly, professional and honest customer service. I brought my 2016 Prius in every 5000 miles as agreed, concerning the covered maintenance plan. Prior to my latest maintenance appointment, I noticed there was some chipping around the lug nut wells on all of my rims. When I brought it to the customer service team's attention, as at each appointment the tires are rotated, they didn't hesitate to document the issue and follow-up with me to get it fixed.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Larson Toyota Team
Top notch dealership
Great customer service. Very friendly and knowledgeable sales people. Purchase process was easy and painless. Service Department has always been outstanding.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark, we appreciate you for letting others know about your experience at Larson Toyota of Tacoma. It is our commitment to ensure quality customer care by providing clean and comfortable facilities as well as fast, friendly and professional service to our guests. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.
My time is valuable!
everything went smoothly, I paid what I was quoted and was in and out in less time then originally I had thought which is wonderful!
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Larson Toyota Team
Best Service Department
Prompt answer of phone, polite friendly help. Employees find answer when confronted with variances in account or vehicle information. Happily returned to this dealer when relocating back to area- hands down best service at a Toyota dealer to date.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lawrence, thank you very much for taking the time to share your service experiences! It is wonderful to hear that our service team has taken such great care of you! Thank you for your business with us and thank you for being part of the Larson family!
best in town
staff always nice and knowledgeable about products. Service waiting area clean. Service manager always accessible if I have a question or concern.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Julie, we appreciate you for letting others know about your experience at Larson Toyota Service. It is our commitment to ensure quality customer care by providing clean and comfortable facilities as well as fast, friendly and professional service to our guests. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.
Courteous, Professional Staff
Always professional and courteous. The popcorn machine is a nice addition! Waiting area is comfortable. Hot fresh coffee was appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Larson Toyota Team
Great Services
Nice facility, great service, shuttle service, I use this facility for my cars services for 15 + years already and I like it very much.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Larson Toyota Team