Rainier Dodge & Ram Of Olympia

Definitely one of the best service departments in the PNW. I’ve taken my work van to 4 different Dodge dealers a this was the best experience yet. Roberto was an excellent service rep!

Hi, This is Casey Johnson, GM of Rainier Dodge. We don't pay for Dealer Rater, so I don't have the ability to respond to any positive or negative reviews. So I would LOVE for you to call me (360) 688 5151 if you are ever over-charged or are treated rudely. I have a zero tolerance for dishonesty at Rainier Dodge and I am more than capable of coaching my employees to let their ego go and at LEAST finish with a smile. I'll be the first to admit that we are not perfect, so let me be your advocate when you run into personality and/or communication problems and I will give you my best.

Horrible, brought my 2023 Ram in for a check engine light, they said it was maintenance issue, charged me $1250 for an oil change and threatened to code my vin to void my warranty if I didn’t have them Change the oil. Guess what D-bags, check engine light is back on, 3 weeks later. Horrible dealer

Friendly salesman. He didn’t quit until he got us the deal we wanted! Great guy!

Ellyn amd Àaron...hard duo to beat in the service department. See you guys next time!

Fixed the problem (straightened steering wheel) that Five Star in Aberdeen was unable to do.

Very experienced with finding and fixing problem. However the time to complete the fix was a little on the extensive side.

Sold me a 2020 ram ecodiesel with 11000 miles in dec 2024. Certified vehicle. Come to find out. It's had numerous body work. A failed seal up on back glass. Cost me 2200.00 to fix bodywork. And now they won't repair leaking back glass . Even though they got paid to repair glass in Aug 2024 by Stillantis.and their repair failed. Mind you I paired 41 000 for this truck. Assumed I was buying used certified truck. They did split bill for the repairs to inferior body work after I had 2 bodyshops state they screwed me. And truck had prev damage hidden under inferior paint.. terrible way to treat a customer.

Recall was completed timely. The courtesy drivers both were very nice taking me to and from my destination .

Great customer service, effective communication and willing to do what it takes to make a deal work. True sales professionals with the family environment, vehicle was completely detailed and serviced with care before it left the lot,