Reviews
Purchase of used 2015 Honda Pilot
We had issues with the first salesman, but Mark the GSM took care of everything for us and got us set up with Ron who we wanted to work with to begin with, but he was busy at the time with another custimer.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Erik, thank you for taking the time to share your experience. I'm glad Mark was able to get everything squared away for you. Don't hesitate to contact us if we can further assist you. -Steve St. Germain, General Manager
First oil change
On time, no problems. Friendly customer service. But how come no women? While the men were friendly, I would have felt equally comfortable dealing with a women.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback, I'm glad you were satisfied with our service. We would love more women on our team, if you know of any that want to work with us, please send them our way. -Steve St. Germain, General Manager
Oil Change
Good service and very pleasant and helpful people in the service department. It says there is an API Service Error and this can not be processed. Have no idea how to correct this. You need better directions on how to fill out this survey.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Janet, thank you for your positive feedback. I'm happy to hear we met your standards in our service department. Thank you for your business, we look forward to your future visit. -Steve St. Germain, General Manager
Oil change, insp
Work is always excellent, timely, and reasonable. Brad (service advisor) always helpful and professional. Get the new facility online soon please. Staff and customers deserve better.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your positive review. Brad is awesome, I am glad to hear he was able to provide you with great service. We agree, and we are working on it! -Steve St. Germain, General Manager
Great service!!
We've always had great service at LHM Honda. They are thorough, dependable, and punctual. They clearly explain the service that needs to be done and what has been done. A big plus for us is that they are always very punctual: when they say how long the service will take, they often finish the work before the deadline. We've never had any issues with the work they've done. When we've purchased vehicles, they've always provided all the info about the new vehicle we needed to make a well-informed purchase. The sales reps have been very knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback. I am happy to hear that we are able to meet your expectations everytime you visit us. Our team works hard to ensure 100% satisfaction at all times. If there's anything else we can do for you please reach out. -Steve St. Germain, General Manager
Third car purchased
This is the third Honda I've purchased at Downtown Honda. I used the same salesman for the first two purchases and I knew he had left, so was hoping I'd get someone as good. I did. Our salesman, Michael, was very helpful and not high pressure at all.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Linda, thanks for sharing your positive experience. I am happy to hear that Michael did a great job helping you find what you needed since your previous salesman is no longer here. We appreciate your loyalty and hope you enjoy your new purchase! -Steve St. Germain, General Manager
Great experience, exceptional customer service
Nick was amazing! From the time I pulled into the parking lot, he listened to what I was looking for and went out of his way to help me find it. The experience was great from beginning to end!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am glad to hear you were treated well and had a great experience because of that. We work hard to make sure all our customers are taken care of by making sure we have a great staff. Thanks for stopping by, we look forward to your future visit. -Steve St. Germain, General Manager
Prompt and Friendly.
Prompt and friendly service done ahead of schedule. Always reliable and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Richard, thank you for your positive feedback. We value you as a customer and thank you for your business. Come see us again soon. -Steve St. Germain, General Manager
MY VISIT
Not sure why they can't keep tires that fit my vehicle and wait for 3 days to get in Seems if they sell CRV then they should have tires on hand an in stock
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Josh, thank you for your feedback. I'm sorry that the dealership did not have your tires in stock. I will make sure to look into this for future improvement. Thank you for stopping in. -Steve St. Germain, General Manager
LHM Honda
Went in for a possible fluid leak. They checked my car over and didn't find anything then to my surprise no charge for the time. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review. I'm happy we were able to get your car checked out and get you safely back on the road. - Steve St. Germain, General Manager