George Gee Buick-GMC

Reviews

4.4
(99 reviews)

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2.0

Happy to take your money; unhappy to help when nee

This dealership was incredibly responsive when they wanted to sell me a vehicle. Since the purchase of my new Denali, however, they have been terribly unresponsive. They have yet to install a component of my backup camera, which was still in production at the time of purchase (nearly a year ago). The all weather mats they sold me are junk and slip all over the interior of the car…I reported this at the dealership 6 months ago and was assured someone would get back to me…nope! The first oil change I had performed was done incorrectly and the oil began leaking; I had to take the vehicle back to the dealership (30 minutes from my home) to remedy the problem and there was barely even an apology utters for the inconvenience. Recently my tire, which is under warranty, bubbled, and when I called the sales department I was told they couldn’t help me. I asked them to leave a message for service, and I have yet to hear back. I have called multiple times and written a message through their website, with the same zero-response. This is a safety issue now, and their responsibility. Yet they continue to be unresponsive. Disappointing, and leaves me with zero confidence purchasing another vehicle from them in the future.

Dealer response

Hello - I am very disappointed to hear this and would like to help make this situation right. Unfortunately, I'm unable to verify your contact information based on this review. Would you mind calling me directly at 509-385-4718? Thank you, Kevin Riordan, General Manager.

5.0

Best Car Buying experience in years!

I just completed my purchase for a 2021 GMC Terrain at George Gee. Awesome experience and mostly due to Lonnie M. I explained I was a no nonsense buyer and he took it to heart and at the same time, made the whole experiece fun. When it came time to complete the purchasehe kept his promise of out the door in 30 minutes! How many dealerships can do that?!!! The whole team at Gee are great but Lonnie was just the best! If you want a good experience and a fair deal, Lonnie and Georg Gee is where you want to go.

Dealer response

Thank you for taking the time to share your feedback regarding your experience at George Gee Buick GMC and congratulations on your new 2021 GMC Terrain! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Best, The George Gee Buick GMC Team

5.0

Bought truck sight unseen, it was beyond what was

Bought truck sight unseen, it was beyond what was advertised! Michael did a great job of guiding me through all of the buying hurdles! Mike went above and beyond on getting my truck to me! Kudos to both of them!

Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Best, The George Gee Buick GMC Team

5.0

Gee Of liberty Lake rocks!

Lonnie was amazing! Very honest and he help me work a great deal! He put me in the car that I wanted. They made me a deal to fit my budget. It was a great experience. Much better than Finley Jeep!

Dealer response

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, The George Gee Buick GMC Team

5.0

I had a great experience working with Lonnie and buying a

I had a great experience working with Lonnie and buying a used car this week. He was transparent and up front, he answered all of my questions so I could do comparisons, he was respectful and very responsive. The sale was easy and there was absolutely no pressure.

Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, The George Gee Buick GMC Team

5.0

My wife did research and we found a vehicle that would...

My wife did research and we found a vehicle that would fit us and our budget. We worked with Nicholas Craig. He was very friendly and personal and went step thru step with us during the whole buying process. I definitely would come back and buy another vehicle from him

Dealer response

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best, The George Gee Buick GMC Team

1.0

DO NOT PURSHAS A VEHICLE FROM GEORGE GEE LIBERTY L

Dishonest from Service to Leadership. They sold me a car that had been totaled and did not disclose this information. I have reached out to my lender and an investigation is pending. They only submitted a clean Car Fax and did not inform the lender of the collision damage. Inspection was never provided and per the Tech "it was hand written." They pray on inexperienced/women buyers. Alissa, Jay Dobson, Ken Tuttle, Alex.....completely disappointed. It will be worth the speeding ticket to peel out of George Gee Liberty Lake Lot. Buyer BEWARE.

Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

5.0

Very friendly and very out going. They worked very hard...

Very friendly and very out going. They worked very hard for me in order to get me my new car. This is a place I would go again.

5.0

Great service, variety of vehicle selections, and awesome...

Great service, variety of vehicle selections, and awesome dealership that will take care of your needs, overall very satisfied! Will definitely recommend seeing Nathan if you're looking for a new/used vehicle- he is not just a sales man looking for a sale, he is someone that cares to help any way possible. He worked diligently to deliver smooth transactions without delays and went above and beyond with stellar service. The day I was supposed to pick up my car, I had an emergency. Thanks to Nathan and his team at George Gee Liberty Lake, I felt better leaving the hospital driving in my new car that he personally delivered. Thank you!

5.0

Nathan Acheson and all the guys here are awesome! No...

Nathan Acheson and all the guys here are awesome! No pressure sales, very personable, great pricing, everything you look for in a car buying experience. Love my Kia Soul!

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