Reviews
Staff Interactions
Check in staff were so kind--removed my walker from car, found a chair without wheels so I could sit and not fear falling when I got up, brought paperwork to me eliminating my having to go to the check-out window.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Madelin, thank you for taking the time to write this review. It is great to hear that our team was able to provide exceptional customer service during your visit with us. We highly value your recommendation and thank you for all of the kind words. Please give us a call with any questions. Best, Stephanie DiCarlo General Sales Manager
They have NO means, or desire to help the bankrupt
I know, deadbeats with poor credit have only themselves to blame....but at least we can be treated with a little bit of courtesy. None of the 'big' dealers in this area will make the effort to sell you a car, if you are in the middle of an open bankruptcy. Over the years, I have bought over 35 cars from various dealerships, and when you have GOOD credit--they bend over backwards to sell you car. That makes what I'm going through now especially demeaning, frustrating, and disheartening. I have a leased vehicle from a different dealer that I must return--I cannot get credit from them for another car, even though the lender who financed the lease got paid every dime they were owed through the BR Court. If your BR hasn't been 'discharged'--they want nothing to do with you! After working hard for 35 years; being tossed aside on a disability pension--and too many bills--put me in this mess; but I still deserve to drive a decent car! I have another two years to go before my BR is discharged. What am I supposed to do until then? Without financing, I can afford to pay cash for a $1500 'special'--which will probably need for me to put another grand (that I don't have...) into it just to make it safe and driveable. Thanks to dealers like Baierl, the only options I have left, are WALKING or hitch-hiking. The only consolation I have, is that someday all of this is going to be behind me--and I will remember which dealerships WANTED to help me, and those who didn't think I was worth bothering with.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I am sorry that we were unable to get you financed during your visit with us. We aim to provide exceptional customer service, and it is unfortunate that you had to walk away disappointed. We want to make sure any and all customers that walk through our door receive the respect they deserve. We wish you the best of luck. Best, Stephanie DiCarlo General Sales Manager
Good service but did not wash the vehicle after
My wife took highlander to dealership I was not there but the 5000 mile check up was done with short wait time that was good but I spent a lot of money on that vehicle and it did not even get a car wash when there I was disappointed
- Customer service 3.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brad, thank you for taking the time to write this review. I am glad that our team was able to service your vehicle in a timely manner. I am sorry that you were disappointed because you did not receive a car wash. We thank you for sharing your experience because it allows us to step back and understand what can be done differently. We highly value your recommendation, and please call with any questions. Best, Stephanie DiCarlo General Sales Manager
Great Service
I was late for my appointment due to a long delay of a doctor's appt. However, you were able to squeeze me in that afternoon. That was much appreciated as I live about 40 miles from the dealership. Thanks Baierl.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, thank you for taking the time to write this review. It is great that we were able to work with your schedule and get your vehicle in for service. We appreciate the business and recommendation. Please call us with any questions, and check our website or Facebook page for service offers. Best, Stephanie DiCarlo General Sales Manager
Best experience ever at dealership
Very customer oriented rep at desk. Quick service. Always such a great experience. Nice surroundings and offerings for us waiting for our vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eileen, thank you for taking the time to write this review. It is great that we have provide great service on a multitude of visits. We highly value your recommendation, and please call us with any questions. Best, Stephanie DiCarlo General Sales Manager
Toyota service lives up to reputation
Service staff were very helpful, efficient, friendly, and quick. the paperwork to sign when done was already printed and ready, and Kristen helped locate my vehicle. Shuttle driver was likewise helpful, friendly, and on time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas, thank you for writing this great review for us! It is great that the team here was able to provide exceptional customer service, gaining your complete satisfaction. We highly value your recommendation, and please give us a call with any questions. Best, Stephanie DiCarlo General Sales Manager
Excellent Customer Service
They are always helpful, friendly and answer all questions I ask. Customer Service is important to your staff and I appreciate that.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Terri, thank you for writing this excellent review for us! Customer service is of the utmost importance, and I am glad that our efforts can be seen by our customers. Please call with any questions, and check our website for any potential service offers before your next visit. Best, Stephanie DiCarlo General Sales Manager
Great Service
Our service person, Ben, has been excellent. He is always ready to help and work with us. We are also very pleased with the rest of the staff we have interacted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review for us! We always appreciate customer feedback and I am glad that Ben was able to provide a pleasant experience for you. We highly value your recommendation, and please give us a call with any questions. Also, before your next visit check our website for any potential service offers. Best, Stephanie DiCarlo General Sales Manager
Outstanding service
Had a 10:00 am appointment. Was told vehicle would be ready in 30 minutes. IT WAS! The work was done correctly, "Check-out" was quick and trouble-free. Bill was right on estimated cost. A flawless experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ronald, thank you for taking the time to write this review. It is great that our service team was able to get you back on the road in a timely manner. We appreciate your kind words, and we hope to have earned your repeat business. Please call with any questions. Best, Stephanie DiCarlo General Sales Manager
Service Visit
My service advisor Kristen was a pleasure to deal with. She handled the whole process of getting my car repaired smoothly, got me a quick shuttle ride to work, called me as soon as the work was done, and answered all my questions. Overall, it was a very pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ronald, thank you for taking the time to write this review. It is great that our service team was able to get you back on the road in a timely manner. We appreciate your kind words, and we hope to have earned your repeat business. Please call with any questions. Best, Stephanie DiCarlo General Sales Manager