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DARCARS Toyota Silver Spring

(981 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 6:00am to 8:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 6:00am–8:00pm
Tuesday 9:00am–9:00pm 6:00am–8:00pm
Wednesday 9:00am–9:00pm 6:00am–8:00pm
Thursday 9:00am–9:00pm 6:00am–8:00pm
Friday 9:00am–9:00pm 6:00am–8:00pm
Saturday 9:00am–9:00pm 7:00am–6:00pm
Sunday 11:00am–7:00pm Closed
New (877) 643-9235 (877) 643-9235
Used (888) 865-2184 (888) 865-2184
Service (866) 227-7960 (866) 227-7960

Reviews

(981 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DARCARS Toyota Silver Spring from DealerRater.

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Emmanuel Maduechesi had awesome customer service!

Emmanuel Maduechesi had awesome customer service! He made sure we were comfortable and had our best interest at heart when it came to purchasing a Vehicle. He also made sure we understood what we were signing up for. He is a great work very kind and patient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mariame, we're honored to have earned your business with our professionalism and excellent customer care at DARCARS Toyota of Silver Spring! Thank you for taking a moment to commend Emmanuel for his hard work, and congratulations from all of us on your new car!

Thank you Sam Cole!

Sam Cole is a very professional and knowledgeable Sales Rep. I highly recommend him to all. Thank you very much for your great customer service, Sam Cole!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Michael, it's fabulous to hear we could send you home in a vehicle that is perfect for you. Thank you for putting your trust in DARCARS Toyota of Silver Spring. We wish you many safe and joyous miles!

Highly recommend

Franky Xu was very friendly and welcoming. He did not act like one of those people who force a sellout on you which was very reassuring. Franky was clear and open to any questions we had. He was very straightforward and gave us the best deal he could. Easiest place to buy a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Franky and the team are happy to deliver professional service with a smile at every opportunity, and it's wonderful to hear you appreciate our efforts. Many thanks from all of us here, and we wish you safe travels until we see you next, Shannon!

The best and most helpful

Diego was extremely helpful in providing all of the details and how the process was going to go. Unfortunately my husband and I did not purchase the car due to military having us move abruptly cross country but if not for the move, Diego absolutely would’ve been our salesman for the transaction

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Paulina, we appreciate the kind words and hope we can take care of you again sometime down the road! Best of luck with your move!

VERY helpful, kind, and knowledgeable

I bought a RAV4 from Darcars previously. I had gone back in to ask for some assistance with my cars features because when I initially purchased it, they did not go through all the car features with me. Diego L (I can’t remember his full last name) was very helpful, kind, and knowledgeable. He did not hesitate to help me and was very patient when he had to show me a few times. When it’s time to purchase another car, I’m definitely going to be asking for Diego. I know for some salesmen it’s just money and more money but Diego still helped me even knowing that I wouldn’t be buying a car today. That says a lot in my book. I recommended him to all of my friends and like I said, I’ll be back to purchase a car from Diego.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Seung, we're happy to hear that our team was able to demonstrate our commitment to great service. Your support means so much to all of us at DARCARS Toyota of Silver Spring. Drive safely!

Emmanuel Maduechesi Being the best sells person

I bought my first Highlander through Emmanuel Maduechesi. He is an amazing, excellent person. And he is still the best sell person I have met.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Nkechi, it's fantastic to hear that Emmanuel took the time to guide you through our inventory and find you a great deal that met all of your needs. We're happy that your DARCARS Toyota of Silver Spring purchase experience was such a memorable one, and we wish you many safe miles in your new Highlander.

A lot of patience

I was told Sheila Nguyen is a new sale person. She was very patience with me, she spent an hour helped me find my car and explained to me the process without rushing me to anything, also worked with me the price that I wanted. She is a very nice lady - I would recommended y’all peeps go to this dealer and ask for her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

On behalf of all of us at DARCARS Toyota of Silver Spring, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Sheila. We will be sharing your feedback amongst our team. Enjoy your vehicle and please come visit us again soon!

GREAT CUSTOMER SERVICE FROM MR EMMANUEL AT DARCARS

Mr Emmanuel M assisted me when I purchased my highlander platinum. Arriving I have another color in mind but not available, because of his excellent customer service and patience was able to convince me to get the one available. I’m so grateful and very happy with my 2021 gray highlander platinum. I’ve been referring my friends to him and will definitely contact him for any car needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It is wonderful to see that Emmanuel and the team went the extra mile to make your car-buying experience a great one! We always aim to deliver stellar experiences for our valued guests, so it is gratifying to see that you left us satisfied. Thanks for choosing DARCARS Toyota of Silver Spring and please let us know if we can help you down the line, Annastesia!

Best Salesman.

With the help of Emmanuel Maduechesi, we purchased all of our cars at Darcars Toyota Silver Spring. He is very professional and respectful! Answered all of ours questions and made it easy for us to make our decision. We have made recommendations to people to get their cars with Emmanuel. He is the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fantastic professionalism.

The professionalism they Cary out toward their customers are fantastic if you have any questions they answer without Westing time they respect their customers. I have bought nothing less than 5 cars and referred nothing less than 6 people never have any problems .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the multiple wonderful reviews, Godwin! We appreciate you!