Reviews
Mario was the best!
Mario was the best! He was honest with us and took time to make sure we were satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
We have purchased 2 vehicles from Landon at James Woods
We have purchased 2 vehicles from Landon at James Woods in Decatur. I give him a call let him know what I’m looking for and he’s got everything ready when we show up. We will be going back here every time.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
This vehicle was our 7th vehicle that my family has
This vehicle was our 7th vehicle that my family has purchased or leased from Tyler over the last 4 years or so. Tyler is friendly, knowledgeable and makes the car buying process extremely easy. He doesn’t beat around the bush. If he can’t make the numbers happen, he doesn’t lie to you and waste your time, which I appreciate. Tyler is the best in the business and deserves some recognition. Thank you Tyler for helping my family out.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com
Good listeners to my complaints.
Good listeners to my complaints. Understanding of my circumstances and current capabilities. Provides honest diagnosis, explaining in layman's language.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com
Shawn great guy to work with.
Shawn great guy to work with. The only guy there I will work with! Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to work with you again in the future. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com
Easy to make service appointments.
Easy to make service appointments. Nice waiting area with comfortable seating and tables for working on laptop while I wait. All people I come in contact with are so friendly and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com
Had a good experience here with Clay on my new purchase
Had a good experience here with Clay on my new purchase of a GMC Yukon
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com
Great experience with my salesman Clay Estes and found an
Great experience with my salesman Clay Estes and found an amazing car at such a good price!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com
Rocco turned out to be very helpful and friendly.
Rocco turned out to be very helpful and friendly. He did for us a perfect job!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com
My latest experience was dealing with the body shop.
My latest experience was dealing with the body shop. It was simply wonderful! Everyone, from my service advisor to the check out clerk, we’re super friendly and knowledgeable. I was so satisfied when my truck was repaired. I will definitely recommend James Wood to all my family and friends. Great job James Wood body shop.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com