Bill Page Honda

I wouldn’t advise doing business here. They are dishonest. They say one thing but put something else in the paperwork, then pretend like what you asked for is in the paperwork and try to get you to sign. Then, if you call them out on it they act like what you’re asking for is unreasonable until you walk out the door and then they call you a couple hours later telling you they can suddenly meet your request. Go somewhere else to do business.

I Called On Se 9,2025 at 11:15am. Asked how much it would cost to test an alternator they previously replaced. The phone representative explicitly told me it would be completely free and scheduled an appointment for Thursday September 10,2026 at 8:01am. He said we are open since 7am, but 7am was too early for me, so I picked 8am slot. The confirmation message was sent to me on the same day , Wednesday September 9, 2026 at 11:21am. I postpone 8:01 am Thursday appointment , on Friday September 11,2026 at 11:30am slot. I arrived at Bill Page Honda on Friday September 11,2026 at 11:00am. When I arrived the service advisor demanded a $195 fee for diagnostic. I said I do not want a diagnostic, I do not want you to figure out the reason why the battery light comes on sometimes, I just want to check the alternator which is replaced years ago by you. When I asked to speak to a manager , I was rudely told' do you want to hear the same answer? And he continued that manager Tom was at lunch at 11:00am. I was told to move the car out of the way. I, later at 12:09 on the Friday September 11,2026 called the actual manager , Tom Lanzone, who defended his staff and stated "nothing is for free" , why did you leave, we could have looed at your car for $195, instead for honoring what his team promised over the phone. I took my car to another shop. They found the alternator was perfectly fine, the battery connectors just needed a quick clean. bill page Honda tried to charge me $195 for a fake diagnostic while treating me with absolutely disrespect . Avoid their service department You do not have the list of people I talked . I do not remember the name of representative. I am forced to pick one to be able to submit my review

PRE-OWNED dealership Dishonest. Poor internal communication. Bait and switch. We had a signed hold agreement, multiple texts with the sales person, and their AI assistant, we were at the mechanic getting a pre-purchase inspection on the car when they sold the car out from under us. Cost us time, money, and caused a lot of stress. They also did not do the repairs that were a part of the signed hold agreement.

Lagerald was great to work with. Made the experience effortless. I would Highly recommend Bill Page Honda.

I highly recommend Jon Vu for your next car salesman! He was quick to respond to every question without pressure and made the entire process seamless. On top of that, I got a great car at a great price!

Alfonso was a pleasure to work in my recent purchase of the Honda Civic Sport. He is very patient and informative in answering my many questions. Whether in the market for a purchase (new/used) or in need of service, I highly recomment Alfonso in sales and Jeremy for service. The entire staff at Bill Page are professionals in every sense, and the dealership is one you can count on. They have exceeded my expectations with each and every visit. Thank you and Happy Holidays to all --- I love my new Christmas present!!

Jon was AMAZING. Great pleasure to purchase a new car with Jon. Jon was very kind, helpful, patient and very knowledgeable. The process is very quick and no stress. So glad to have him as a consultant.

My Salesman Thanh (David) Ho was so helpful and he made buying a car was a pleasure unlike others I have dealt with from other dealerships. David Ho definitely deserves high praise for everything he helped me with and the people worked at the dealership were very hospitable.

Always had a good experience with Jon and the rest of Bill Page Honda falls church...

Jon was very patient and kind, as well as informative and helpful. He made the whole process as easy and quick as possible.