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Ramsey Mazda

(96 reviews)
2021 state dealer award
View 11 awards
2021 state dealer award 2020 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(96 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ramsey Mazda from DealerRater.

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Recall appointment. Very Easy.

Brought car into dealership for a recall. Kept it for about 4-5 hours and received a loaner car. Very smooth experience handled by professional staff in service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're happy to see that you had a 5-star experience in our Service Center! Our team works hard to provide the excellent service you received. Thank you for taking the time to share your feedback!

Great

Was looking for a new car (lease), knowing the market was not in the best shape. Out of all the dealerships I went to, this one gave me the best deal. Didn’t jack up prices and worked with my budget. Salesman (Brandon), was very straightforward.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for sharing your experience with us, we're glad it was a great one!

Best dealer car service

Great prices in service department and no up selling. Video of the car inspection is a nice new perk. Super clean work and waiting area. I drive out of my way to have service done here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing! We're happy to see you had a great experience in our Service Department, and that you enjoyed our new video feature. We look forward to seeing you again!

Fair price, efficient and courteous service

Ramsey Mazda always charges a fair price, the service is efficient and courteous and (unlike a certain dealership selling German cars I once used) does not find thousands of dollars of unnecessary work to perform.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the great comments, our team works hard to provide the best service possible and we're glad to see you experienced that. We appreciate your business and look forward to seeing you again.

Liz fr NY

I loved Mazda NJ service, efficient and staff were great. I had a tire pressure came up last night while driving home that is Friday and I was concerned, called up Mazda Ramsey NJ this am and acomodate me and fixed it same day. Todd is awesome and Mary Ann, the secretary that pick up the calls was flexible and assess my needs about new tire. Awesome job and service. Also, I liked the video about inspections of my Mazda CX5 and of course the free car wash. All the staff in Mazda Ramsey NJ were friendly and on top of their work. Good job!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your service experience with us, we're glad it was a great one!

Fast and efficient

Fast and efficient. I came in to get my car serviced and was able to take the shuttle quickly to a nearby cafe. The whole service was done efficiently in under an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're happy to see that you had a 5-star experience in our Service Center! Our team works hard to provide the excellent service you received. Thank you for taking the time to share your feedback!

Top notch dealer and service center!

Taking my car to Ramsey Mazda for service since I purchased it 10 years ago! Excellent service every time! Love the building renovation and comfortable waiting area. Tech shares a video while inspecting the car and explains exactly what needs to be fixed. Two thumbs up to service representative Todd 👍👍

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing, Nancy! We're happy to see you had a great experience in our Service Department, and that you enjoyed our new video feature. We look forward to seeing you again!

Don’t go here

They are a horrible place to deal with especially there service department my car has been there 5 times the first time it was an issue I had with the car everyone after that it’s cause of something they touched that had to be repaired again

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're very sorry to see that you had an experience like this with us. We appreciate you bringing it to our attention and assure you that the issues you encountered will be addressed with our staff appropriately.

Excellent service

Always give good deals and service experience is good; the dealer is always honest and friendly and never gouges customers. Unlike one high end car dealership in Bergen County NJ that charged me over $2,000 for a service after about 25k miles. There is a reason why I switched from that German brand to Mazda…

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing this with us, we appreciate your loyalty-and the kind review!

Great service and Accommodating

Always a great experience when taking my car for service here. Mark is always helpful and service is prompt and courteous. They do not upsell repair services and are transparent on the service you do need

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're happy to see that you had a 5-star experience in our Service Center! Thank you for taking the time to rate us.