Driver's Village

I wanted to take the time to share my experience. I originally had an appointment with a sales manager to test drive a used Jeep Compass, who ended up leaving early for the day before my arrival. I was disappointed at first and wasn't sure how this would really turn out. I was handed off to Jesse Scheider. Jesse is very pleasant and answered most of my question during the test drive. I had done my research on the car and was very interested in it. In comes sales manager Steve Wisiniewski t work the deal. The monthly payment was coming too high for me. I explained where I really needed to be and the most that I could afford in budget. Steve really listened to me and worked to make that happen! Tome, he went above and beyond with outstanding customer service. He even found the color I was looking for! Jesse is new, but Steve was the driving force and closed the sale. He is truly an asset for your dealership, and I will highly recommend him to anyone looking for a car. I can not thank him enough - I truly appreciate all he has done for me! Ps... I absolutely LOVE my new car.

From start to finish a great experience! I recently had hit a deer and was in need of a new vehiclemail fast. I was so upset to lose my VUE but the sales associate, Dustin, was amazing in finding me a new car. Originally I wanted an SUV since that's what I had, but he took the time, almost all day, to make sure I had exactly what I really wanted and needed. From talking with him I knew reliability and best bang for my buck was what I really needed. Dustin couldn't have been more patient and understanding of my indecisiveness. Such a better experience than I could have hoped for!

I had a great car buying experience at Drivers Village KIA, no pressure that is why I shop here. I made an appointment on-line and Lori Sears was there to great me when I got there and was very friendly, helpful and knowledgeable about the KIA Optima that I was purchasing. We took a test drive and I decided to purchase the car. When I picked up the car, everything went smoothly with Lori and signing the paperwork with Debbie, I was out of there in an hour.

A while back I wrote a review about this place so I don't even know if I can do another. I will say this one is just as important as the last. Ok, so I bought a 2013 F-150 from this place and if you want to read the whole story please look at my other review ("Terrible service, good selection of vehicles"). Long story short, I bought this truck with only 25K miles on it. Dealer didn't fix the brakes like they said they would when I test drove it but ended up paying for SOME of the work for me to have them fixed at a shop near me (I'm about an hour and a half away - should not have been inconvenienced as it is but these guys must think I have all the free time in the world). ANYWAYS, I see numerous complaints on this website only for them to be followed up by "Ken" saying that he wants to make it right and to give them a call. I gave him a call and told him some other problems that my truck was having and that I cannot get a hold of the sales manager for anything! He said he would contact the guy and call me back. He called back and left a message (go figure, I was busy). Since then, I've made SEVERAL calls back leaving messages to this guy and have heard nothing back...again! SO, anyone on here reading these reviews complaining about the terrible service, don't be fooled by all of Ken's replies saying he wants to make it right because it hasn't happened with me yet. I would be curious to know how many others that he replied to that they actually have made things right.

About a year and a half ago I bought a car through Nissan. I had a good buying experience and as a three time rogue buyer got a good deal. However I have had so many problems with my rogue and the service center is less than helpful. They always have some kind of answer of why things aren't their fault. Horrible customer service. So a year and a half in, I have already had to have a barring changed and at that time had problems with my car stuttering when trying to accelerate. The only way to have it checked was to pay 100$ if they didn't find a problem and or the decided it wasn't covered. So we decided to wait as it is an intermittent problem and I wasn't paying 100$ for them to tell me nothing is wrong. So fast forward a few weeks and now my car will not shift and had to be towed. They offered two days of rental coverage but won't be able to even run the diagnostics for atleast two days. And apparently cause it is the weekend they are unable to offer any information on what to do after the two days for the rental car payment. This has been a horrible experience and I am definitely looking into another dealership and brand of car. I hope this helps save someone else trouble in the future.

Widest selection of used cars in Syracuse NY area, but left with a bad experience. We agreed on a price on a vehicle and I asked them how soon they could repair the brakes. They said as is. I reminded them that they promised to make all major repairs. They said the brakes meet inspection. I noted that according to my mechanic they just barely meet and that they grind so loudly people look when you come to a stop. They said sorry, and I did too, and walked away from the deal. Rather spoiled what was otherwise a pleasant experience.

My sales rep at the Used Warehouse was Jim Gunn. He was the best. He was very knowledgeable with no pressure. He answered my questions and helped me get into the right car at the right price. I really like his style. He has great customer service and did everything for me even though he knew my plan was not to purchase that day. When I was ready to move forward with the sale he assisted me, above and beyond. Thank you Jim for making my used car sales purchase feel great. Thank you!

Well...I was hoping I wouldn't have to do this and I'm sure leaving a review will do nothing other than temporarily relieve my dissatisfaction with this place. I will start by saying that if you can't find a car here there's something wrong. The vehicle and brand selection is probably one of the best in the state. BUT that's where it all ends! The sales guy I dealt with was very friendly and very helpful. I was looking at a used vehicle and on the test drive I told him that something was wrong with the brakes and if I decided to buy those would need to be fixed. Well after haggling a bit in the showroom after the test drive I decided to buy. Sales guy turned VERY pushy on an extended warranty...almost to the point where I was going to leave and forget the whole thing. It was discussed and written on the paperwork that new tires would be put on and the brakes would be fixed. I live about an hour and a half away so it took me almost two weeks to find a day that I could get back to pick up the vehicle. My original sales guy was off that day and his replacement was just as friendly and helpful. I signed all the papers and was back on the highway. Oh and I looked and sure enough, there were new tires on it! Cool! Well after making a few stops (remember, I'm on the highway now and far away from the dealership at this point) I noticed that absolutely NOTHING was done with the brakes. A couple attempts to email the dealer within the week after I bought it and they finally got back to me. They admitted it was their fault and said I could take it to a shop near me for the work. THEN they only paid for about 80% of the work! Not long after that the wipers started going on for no apparent reason. Maybe I was wrong in diagnosing the problem myself but I also did not want to waste at least 4 hours of a day driving there, having them look for a problem, hope they have the part, fix it and drive back. Instead I ordered the part online and fixed it myself. Do you think they would compensate me for just the part like I asked (not my time to look for the problem or my time to fix it)? Of course not! In fact I can't even get a hold of the sales manager and I haven't heard "boo" from my original sales guy since the day I test drove the vehicle! Now the transmission is acting up and the AC doesn't work well at all either! Anyways, I'm sure Roger Burdick (or whoever the owner is) could care less about one complaining customer. Like I said, the place is absolutely huge so I'm sure they are selling tons of cars. Maybe I can save a few folks from wasting their time with this place.

Our recent visit to Drivers Village for a new car turned out to be a very pleasant experience. We looked at many makes & models due to the fact that my wife is very short and it's hard to find a vehicle that is comfortable for both of us and one that she can also drive with ease. We ended up purchasing a new Mazda CX5 and one of the things that impressed us the most was the salesperson that worked with us. Her name is Lorrie Anderson and we felt that she was one of the most professional sales people we had ever dealt with. She was very knowledgeable about her product and explained every feature in detail answering any question I asked. This helped us immensely in our decision to buy that particular model. We would like to thank her & Burdick Mazda for making our car shopping experience a pleasant one.

We just bought a Sportage and love it! We worked with Greg, but Nate and Chad were also very helpful. We have been very satisfied with our experiences at Drivers Village. We bought a Rio hatchback from them 2 years ago, and had such s good experience we came back for the Sportage. Great folks,great cars, we recommend them highly!