Driver's Village

12:21PM on Thurs - I've been waiting since Monday night to hear back on an offer I made for a Jeep. I HAD to call on Tues, I HAD to send a text message yesterday and I'm just now hearing that the vehicle sold to another customer?! I can't tell you how disappointed I am by this lack of professionalism. I heard from 3 different people about my appointment, then I showed up and no one is expecting me AND the Jeep was not ready, it was being used by someone who worked there. We had to wait til it got brought over from him. (SINGLE stars only because you have to click on one or review will not submit)

The team at Burdick GMC handles our auto issues with care, kindness, efficiency and thoroughness. This visit was no different. The battery in my 2010 Yukon had hit the end of its life. With no appointment, the truck arrived, the new battery was put in, the crew gave the truck a look-see for other possible issues, and the appt was complete. My grown son (who was home for the holidays) was able to drive away within less than hour of arrival at the dealer. Thanks as always to Burdick!

Salesman Roy Heath was great! It was a seamless process. I work out of town during the week & come home on weekends. I called him while I was away & told him I specifically wanted a Acadia Denali edition & wanted to pick it up on the weekend. By the time I arrived at the dealership, all of the paperwork was done & I happily drove off the lot. He's the BEST!

So happy to share our compliments regarding your Chevrolet/GMC service department. We have had two different vehicles in this year and in both cases have worked with "Sean" to arrange and coordinate the work. Earlier this year our vintage Corvette was experiencing a no run situation. The vehicle had been sold to an out of state buyer who was scheduled to pick up the car in 5 days. Working with Sean, we were able to coordinate the Tow truck delivery, indoor storage and timely repair. Knowing that time was critical to me and Sean kept us updated on the progress so that we could confirm the sale of the vehicle. Later this year we had a warranty issue (Clutch Fan) with our GMC Denali and again we spoke with Sean to schedule the vehicle, during the drop off and pickup. Yesterday we brought the Denali for recall(s) work and were happy to be again greeted by Sean. He actually remembered our last visit, including the nature of the previous warranty work. He inquired if everything was still working fine and told us he wanted to make sure we were happy with the service. In all of the above cases Sean has called us to discuss the repairs and timeline required to complete them. Most importantly to us, during each of our visits, Sean has called us to the tell us as soon as the vehicle was done. I cannot explain how important that is. There is NOTHING more frustrating than being required to call a dealership repeatedly to learn when vehicle is ready. (once I was even told "You should have called earlier... that was ready first thing this morning"! In short, when experiencing a problem with your car, the service writer you talk with IS the dealership. If he or she treats you like you are an aggravation it doesn't matter if the dealership is a Taj Mahal, or the biggest, or the cheapest, your not going back. To your credit you have people like Sean on your staff. He makes a very large dealership feel very small town. I don't know what you pay him...but it's not enough! Please feel free to share my comments

We purchased a Kia Sportage 2016 from Greg Swain, our salesman at Driver's Village. Greg is a well informed personable salesman, who made our deal happen!!! Greg made our car buying experience a very pleasant one. Before we left the Driver's Village lot, Greg made sure that we knew about everything our new Kia had to offer, all the options. Greg setup our Bluetooth, which we absolutely knew nothing about. Greg is a great asset, to Driver's Village, we recommend him highly. We would definitely ask for GREG again.

Always have great service at Burdick Chevrolet. I have taken several of my vehicles to this dealer's service area and have always been satisfied. Great staff.

At Burdick Chevy, I always am taken very good care of, the staff is always AWESOME, and Burdick Chevy is my dealership of choice. I go there for service because I need a solution to a problem, and I always walk out feeling great because it's always a pleasant surprise how easy everything is and a load is always taken off my mind.

I drove in with an electrical issue that had prevented getting my car inspected. They fixed it quickly, gave me an inspection, and only charged me for the 20 minutes it took to fix the problem (plus the cost of the inspection, of course). Great people, who definitely know what they're doing, and do it well. Next time I have an issue, I know exactly who I'm taking it to.

Tried to get a 2017 Lincoln MKZ. While test driving, the finance manager put together the worst deal you can offer and went home. Probably because it was a Saturday. I could not change anything and they were offering me a low trade in for my car. I said I will think about it and maybe come back. Went to another Lincoln dealer and got what I wanted and bought the new car. Customer service goes a long way.

I have heard and read bad things about drivers village so I was reluctant to go there. I must say that the Chevy /GMC people were awesome. They helped me get a new car and get out of two other car loans I had from a bad divorce. I had a great experience with them. Just want to say thank you to Erin and Adam for being cool. I will be back for sure and will send people your way. Thank You