Driver's Village

I took my dodge challenger in for some repair work. I had an issue with the AC not working properly on the passenger side of the car the drivers side of the car the AC was working perfectly. I got a call from Ryan B he said the Blendor accuator needed to be replaced. I said and that should fix the issue with the air conditioning? He said yes. Quoted me $374 to do the work. I said ok please go ahead. called me back hours later said cars all set! I said that’s awesome thank you. Came in to pick up the car end of day Friday. When I arrived they said we owed $455 I said ok and paid it even though I was told something different hours before arriving. Went to leave naturally check the car and now not only is the AC not working on the passenger side but now it is only working in 3 settings. So went back inside explained the car isn’t fixed someone came outside with me and checked and said you’re right it isn’t. We can’t do anything else until monday so you will have to leave it. Again I said ok no problem things happen. Monday came no phone call so I called on my lunch break was told by the receptionist the blendor they put in was faulty and they are waiting for another part to come so they can swap it out. I said ok an hour later Ryan calls and said We had time to look at the car and looks like you need a resister that’s going to be $170. I said I don’t understand when I dropped the car off it was working fine in all settings? He quickly got irritated with me and said so what you want is us to do it for free? I said no I’m just asking how that happens? He said I’ll have to call you back. A few more hours go by and he calls back says yea sorry your going to have to pay the $170 if you want it fixed. I said well can you please just put the old blendor back in and refund the money then because that was obviously not the issue. He said no it was. I said how if it didn’t fix the issue? He said we will Not be refunding your money and in a very rude way. my husband decided to go down and talk to the dealership in person to get more clarity when he got there they told him he not only needed a new resistor but a blower motor as well and now it’s going to be $740.88. I said to my husband I don’t feel like they are being honest the car is blowing air out of the vents just fine it’s only not working in certain settings so not sure how the blower motor could be bad? At this point I felt we should just take the loss of $455 and go to another shop. I dropped it off at another shop immediately after and was informed they didn’t program the blendor actuator after installing it. I have never seen a shop so unorganized and rude and dishonest. I feel that they were truly just trying to find ways to make us give them money. Needless to say I will not be returning for the purchase of vehicles or service.

We started our visit on a time crunch and our salesman Connor made our visit amazing. He was everything we needed him to be and more. We were in and out in a timely manner. Highly recommend!

Your service is zero sucks just you want to rip off people and you going to lose business from me and from the others last year I took my car for inspection is failed for tires I looked at my tires they are in good shape I went somewhere else I passed the inspections and in the meantime I went this year just I want to see maybe going to be another honest guy and it was same b******* it's failed you need a new tires I drove on that tires almost 1,000 mile or so is filled again I went for another place and I know the tires is still in very good condition or good I passed the inspection this is not fair you should hire honest people one day you going to be in the same boat your sister your mother your brother your dad you don't want to let him rip them off somewhere else if you want to approve I have it how you going to lose some work I'm pulling out my business from you not just one car I've been taken to your place and this is not the first time Even doing this s*** with me and this is enough is enough

I bought a 2019 Chevy Silverado from these guys and had it for 3 months and then the brake pad monitoring light came on. I called them to ask if they would cover this under the warranty and got told that they are not covered. Which is what I expected what they would have said. I asked them doesn’t it have to be a certain measurement for inspection and they said yes but they wear because you stop fast and how you used them. I was a dealer for 13 years my partner and I bought a lot of wholesale cars from them and this is the first retail vehicle that I bought from them. Also I know if I was driving like the woman I talked with, I could understand why my brake pads were worn. You would think after paying 36000 for this truck and buying all the packages. And the truck being certified, they would have changed the break pads. But guess not. First and last I will buy from them.

Went to buy a used Jeep gladiator with a truck and motorcycle trade in. Settled on numbers with the sales person and approved by someone above them just to find out that the trade numbers weren’t approved after many days. The higher up boss was pretty rude about the situation and will never do business there with Jeep again.

Beginning with the initial test drive, scheduled an appointment and when I arrived, they couldn't find the vehicle and I had to wait. During which time, they evaluated my trade in. They produced an insulting offer on the trade far below book value or anything reasonably close. After expressing my dissatisfaction with the offer I received additional communication whereby the magically came up with an additional $3,700 to offer. During the test drive of the purchased vehicle, I noted abnormal vibration. Shakti (salesperson) indicated that this condition would be looked into prior to delivery. At delivery, vibration was still present and no second set of keys for the vehicle were provided. Communicated with salesperson and he indicated an appointment with service was set up to check vibration and a separate appointment was set to get a key (two trips for items that should have been dealt with prior to delivery). On the slated date of service, sent to Kia per instructions from salesperson, Kia had no record of appointment and could not service a pickup truck due to shop set up. Vehicle then goes to Toyota service. They evaluate the vehicle for vibration and indicate that it is because of the tires. Was told they will not replace the tires on the vehicle that I just purchased despite the issue. The truck then develops a clicking sound in the front end along with the vibration, back it goes to Toyota service. After having it for 2 days, they conclude strut mounts were loose and they tightened bolts "fixing" the issue. Picked up vehicle, drove approx 10 miles, noise reappeared. Brought vehicle back the next day and recorded videos of the sound reoccurring. Service person brought vehicle back in, gave attitude when I indicated the same issue persisted and this was the third trip to try to remedy the issue. Received message from service person indicating the tech couldn't replicate the issue and that they wouldn't "throw parts and adjust things if we cannot duplicate any concerns" despite the safety issue noted in previous inspection and being told the same issue is present and was told the vehicle was set to pick up. Sent the service person 3 video clips of the issue persisting and asked if they were going to address the issue as it is a handling and safety concern and have received no response. This has been the singular worst vehicle purchase and service experience I have ever had in my life. And to indicate they weren't going to recheck a safety concern they themselves found after their customer reported (and documented) the same issue persisting despite what actions were taken is negligent on their part. Waiting for response on final actions if any from this dealership on this issue.

I went out of my way to ask if there was any flexibility on price of a used car. I didn't want to waste my time if there was no flexibility. They said they are generally firm but are always open to a conversation about the price, that was really all it was, a conversation. The sales person was very nice, and I'm not irritated a deal could not be reached. I went out of my way to ask and had to wait about an hour to find out the price has no flexibility. Just skip this dealer if you don't want to pay the price they list.

Had an appointment at the ram end of the dealership..waited 2 hrs before someone came out to tell me, had a problem with the alignment machine "won't turn on". Took them 2 hrs to figure that out?...went back later and they had machine working...an hour went by, saw my truck going out of lot...50 minutes went by and I went out to ask "where's my truck". 50 minutes....so, apparently tech finished the alignment, drive truck to outer lot and parked it ...no one had any idea truck was parked for an hour in outer lot..all told another 2 hrs for an alignment..had to return next morning to have the steering wheel centered.. another hour..total of 5 hrs to have a simple alignment...called service to have an appointment for headlight adjustment, said just come in anytime..went in 12/2 pulled inside, explained what I needed, the person said she could make me an appointment, we're all booked up?? Never again, nothing to do with anything that has to do with driver's village..states all over service doors. "No appointment needed, fast service "....sad that over the years I would drive an hour for drivers village to get good reliable service.

I have literally never had a good experience with any of the Burdick dealerships. There are so many other places to go. I’ll avoid Burdick from here on out and I recommend you do the same.

Do NOT buy from DV/Jeep Chrysler!! I bought a Cherokee for $30k and after having it for 3 months was told I need a new flex pipe and it would cost $1500!! They said it wasn’t covered under warranty!! It took me a month to get a service appointment just to diagnose the problem!! When I called to speak with someone higher up in service I got the run around. I left a message with Matt Bell the Service Manager and never received a call back. When I asked to speak with the Corporate Chrysler Manager, Dave Hall no one would transfer me to his extension. I finally spoke with Kia Merriman, Manager of Internet Sales who was so rude to me and told me she was “helping me out of the kindness of her heart” and the. HUNG up on me!! There are many dealerships in the area that won’t treat you like pond xxxx like DV/Jeep did!! Stay away!!!