Reviews
recall service
I have found that MB of Melbourne is excellent in all departments. I have purchased a lot of new cars over the years and i am impressed with the entire buying/ownership/service experience here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you for sharing wonderful feedback! Thanks for choosing us when you're the market for a vehicle or service on your vehicles. We'll continue to provide the same stellar experience on your next visit!
Purchase of a new MB
Courtney is our sales representative And we love working with him We never feel pressured and we are always satisfied with the results. this is my fifth Mercedes And this dealer in Melbourne is always eager to please.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you for sharing wonderful feedback! Thanks for choosing us when you're the market for a vehicle or service on your vehicles. We'll continue to provide the same stellar experience on your next visit!
20,000 miles service
Heather was a great service advisor. I'm was concerned as I dealt with 3 service advisors from the time I set my appointment to my service date. The prior two are no longer with the dealership
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing Mercedes-Benz of Melbourne to complete the servicing of your vehicle, we appreciate your business. We will continue to provide you with the same exceptional customer service experience on your future visits. We appreciate your feedback!
most pleased
Lee Kallop was the sales person who took care of me and answered many emails and texts prior to my commitment. I would certainly deal with him again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for sharing how we did! We're excited that you enjoyed your experience with us! We appreciate the recommendation and we look forward to your future business.
Outstanding Service
Always get fantastic service here. The people who work in the service department are very courteous. The waiting area is pleasant. The work done is always superb.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing the amazing feedback! We appreciate knowing you had an enjoyable visit with Mercedes-Benz of Melbourne. See you next time!
Major repair and regular service
I have always gotten great service at Mercedes of Melbourne. I had my car in for a major repair and service. My car is always washed and looking great when I pick it up. However, this time, it was very dirty and the gas tank was on reserve; not that I expect it to be full of gas but I did not take it in with an empty gas tank.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your loyal business. Thank you for sharing what you liked about your visit with us. We look forward to seeing you again.
Top notch service
Promt service! Nice lounge. Finished service under quoted time. Extremely happy with performance of service and attentive staff. From buying car to service, have been very impressed!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for choosing Mercedes-Benz of Melbourne! We're thrilled that you enjoyed your experience with us! See you next time.
Great Service
Adam Pinson is always giving me the best customer service and the best care of my 2 cars. Please keep up the best service ....... Thanks to Adam!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the nice feedback! We're excited that you had an amazing experience with Adam! We appreciate your business and look forward to serving you again.
Used car buyer
Superb product knowledge and courtesy from salesman (John) to closing "agent". Vehicle was extremely clean and ready to go when we finished signing. Smoothest car buying experience I have ever experienced.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Don! Thanks for sharing the amazing feedback! We're excited that our team could provided a transparent car buying process for you! We hope you're enjoying your vehicle and please let us know if you need anything. We appreciate your business.
Mehhh
Took my car in for regular service. This is a Benz/Porsche/Audi dealership so a certain level of customer amenities is expected. They did a fine job with the service, but for the prices we’re paying, I expect a bathroom door that locks, someone to know the WiFi password, and the food options listed on the menu to actually be available.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kate- Thank you for sharing details of your recent experience. We'll make sure to use your feedback to help improve your future customer service experience. Please contact John Martinez, Internet Sales Manager at jmartinez@mbmelbourne.com when you have any concerns that you would like to share with us next time. We appreciate your business.