Green Ford - NC

Wiley boss was a wonderful help! He went above & beyond for me ! He is #1!!

2019 LTZ Silverado 1500, sales person Tyler Bendig who gave me an excellent overview of the truck and helped in getting the price to an acceptable level. TYLER was most helpful and very polite. Would buy from him again. The big thing is this dealership offers a lifetime powertrain warranty on their used vehicles. This is a five star for me. Richard from Sanford, NC.

I never thought I would type this... as a lifelong Ford supporter, I almost always had great service with Green Ford. Almost. I made an appointment with them to have them look at potential issue with starting on the Ford Escape. I showed up early and spoke with James. First of all, he "didn't believe" my words that I have been dealing with starting issues until I had to show the proof. (this was actually embarrassing if I had to actually show proof). His response: Oh... Then, I asked about how long will it take because it does not make any sense to make an appointment and then wait too long (it would be nice if he told me straight that they're full or something like that and then I can reschedule). He gave me the uncertain answers (even after I told him 2 hours is the limit since it doesn't take long to diagnosis it) and then said I would have to pay $240 diag. fee even if they do not find anything wrong... (Obviously there was since I showed the proof to him IN PERSON). I told him he would be responsible if anything happens to the Escape and drove off. I get that Green Ford is the only major repair shop in Greensboro and they're already crowded with vehicles needing repairs... however, I did see some bays empty as I had the best view of them. I don't have time for "beating around the bush" or "estimates" after I made an appointment with them. That never happened before. What happened to their fast service? Seems it have gone downhill. Disappointed. How sad, really. Do better, Green Ford.

Whoever is reading this better hang on. I purchased a 2025 Bronco Sport. While signing the paperwork, I told the finance manager Dustin Bell about a bad experience I had last year with a dealer. He said, "this is why we record our conversations". This made me feel better about buying the vehicle. In case I had a question, or issue, I could listen to the recording. After going home and looking at the paperwork, I had a question about the deal/paperwork/sales rice. I contacted the dealership talked with a sales manager who also said they recorded their conversations. I asked for the email address of Dustin Bell. I reached out to Mr. Bell, who responded to a couple of my concerns but did address my request regarding the recording, or me coming in to sit down and listen to the recording to see if I was right or wrong. I sent another email, but no response. I then reached out to the GM, Jeremy Collins asking, even saying please let me come in so I can listening to the recording to ease my mind and verify my concerns. Did I get an invite to come in to listen to the recording? NO!!! So this tells me that they lied and knew it. Why would they tell me this? Was it a deceptive ploy, or tactic? Right now the answer is yes. The FTC (Federal Trade Commission) addresses this type of behavior. What do I do?

I am writing this message because of the ongoing (nightmare) experience I am having with Ford service Green Ford in Greensboro, NC and the subsequent lack of support I have received from a Willie Rice with the Ford Motor Company CX Concern team. My personal fiery experience from down below began when I dropped off my Ford Fusion on 12/20/24 at Green Ford after making an appointment 3 weeks in advance online due to receiving check engine and see manual warning lights which also cause a horrible engine shuttering/performance. After 1 or 2 proactive calls from @greenford shortly after drop-off, I had to initiate all correspondence thereafter. With at least 6 separate attempts, including a call where I had to suggest/instruct the service advisor on steps of troubleshooting, they finally “claimed” that they had fixed everything creating the 2 warning lights. Also, this “fix” was completed after multiple attempts from me begging the dealer to fix and return my vehicle due to a pre-planned (and paid for) vacation that would require me to have a vehicle. I received a text on 1/21/25, a total of 32 days without a car, when the dealer finally told me that the car had been fixed. On the early morning of 1/22/25, while driving to an airport out of my hometown, I received a “see manual” error message and immediately texted the photo to Josh, my previous assigned service advisor. I did make it to the airport and upon my return on 2/1/25, I have now had either/both the check engine light and/or the “see manual” errors appear every day that I have driven the vehicle a distance further than the battery allows. After returning from vacation on February 1st I made several attempts of contact and I have never received any returned communication from the service advisor, service manager, nor the general manager of Green Ford. I then sent a social media message about my experience and was told that an escalation service ticket/case (CAS-53232206-X5D6W6) had been opened and I was contacted by a Willie Rice with the Ford CX Concern team. After communicating back and forth, including me explaining my experience and providing a photo, Willie informed me that I would need to schedule a new service for the vehicle to be diagnosed. I asked Willie to assist me with scheduling and procuring a loaner vehicle for this new service appointment and I have not received any response from Is this the way Ford treats a customer who has purchased several vehicles (at one time 3 of the 4 vehicles I owned were Fords) from your company? Is there anyone with your company actually willing to take ownership over my service?

Do not get your vehicle from thir it's a set up had the worst experience ever it's not cool how they do costumes

I have been to green lincoln today trying to buy a 2020 lincoln natulis. You have advertised 2 2020 lincolns for 29995. After going to the lincoln store. I was told the price of these 2 cars is 33995 and 35995. The salesman there told me that green Ford does the advertising for green lincoln. I went to green Ford to find out why the prices on the cars were 6000.00 more than the advertised price. Needless to say no one there could give me a good answer. Just wanted you to know that this is a terrible way to treat your customers. I plan on contacting new 2 about this so maybe they can get an answer as to what is going on. This is why green has such a bad reputation and I hope that they read this and respond.

Changed the fuel filter in my 2017 F250 diesel truck (it had cracked and was leaking) and charged me …wait for it …$350 dollars!

Absolutely the worst experience with the service department. My 21' Mach E had a recall on the 12V battery, we were told by Ford motor company that we are entitled to a loaner or rental for 10 days. Green ford refused and I went 28 days without a car, this was after the representative from Ford motor company contacted the dealership and told them that this was a complimentary service due to the recall and warranty. I was never contacted about any updates on the status of my vehicle unless I called to inquire. To add more insult to the experience of my car fiasco, it had bird xxxx on the exterior. No complimentary wash and vacuum after service, NEVER in my life have I had a situation with a car this bad. I will never go back to Green ford and I have a fairly new F-150 as well. I wish I could give them no stars, I will be taking my business elsewhere in the Triad.

Added junk fees to my new car order : $629 for Environmental Protection Package + $299 for nitrogen tires fill. Did not want to remove. Pretended that all sales have that, which is not correct as I know someone who purchased a new car there a month earlier without those junk fees. Hopefully the FTC will crack down and they will be affected so this practice is stopped. Communication via email with Chris Barner was dry : no hello, no regards. Communication with Catherine Cole was much better, but she missed showing the bill of sale before the order was placed to Ford.