House of Imports

James was a terrific salesman, and the buying experience was great! I appreciate the entire House of Imports team and their willingness to provide the best in service!

Very please with the entire experience, the check in while dropping off thecar, the follow up during the service and the pick up of my vehicle were seamless. Thank you

Daisy made the entire experience feel personal and genuinely cared about us throughout the process. She never treated us like just another deal or sale. She was patient, understanding, and took the time to answer every question without ever making us feel rushed. We live about an hour and a half away and have several Mercedes dealers much closer to us, but Daisy?s customer service was impeccable and made the drive completely worth it. Her knowledge, honesty, and caring attitude made us feel comfortable and confident with our purchase. This was truly a five-star experience, and we would absolutely return to purchase another vehicle from Daisy in the future.

Service advisor AH reached out to me to inspect and check issue from the initial Service A performed on June 15. Once I arrived to House Of Imports, I was informed a new survey was emailed to me and that I need to change my original rating from 2-Stars to 5-Stars before they would start any services. I told him I am uncomfortable rating any service prior to the job being done and that I would give a rating after the maintenance was completed. He then stated that this is coming from the “manager”, so I told him I’ll take my car elsewhere because I will not rate a service before hand. After that back and forth, service advisor AH, said they would take of my vehicle. Later that evening, service advisor AH called to inform me that my vehicle had a cracked hose, then proceeded to say they will fix it as soon as I change my survey review. I said I thought we had an understanding before I dropped off my car and left the premises, so now you’re extorting me? He replied that I was extorting him by not changing the 2-stars to 5-stars. I then replied that we have reached an impasse and I will pick up my vehicle in the morning. He did call back about 20 minutes later to say they would fix my vehicle, but due to his previous stance, I lost all trust that any maintenance performed would be of quality standards. And if matters weren’t bad enough, I discovered I was given a falsified diagnostic from the service inspection. I immediately took my vehicle to get serviced elsewhere. My vehicle was fixed within 30 minutes! The mechanic also told me that I didn’t have a cracked hose as stated by AH, that only the clamp was loose. Service Advisor AH severely inconvenienced me for 2 days by using false inspection findings then holding my vehicle hostage in the attempt to coax a change of my initial rating. I am thoroughly appalled and disappointed that an authorized Mercedes-Benz dealership would utilize such bullying and extortion type tactics just to secure a 5-Star survey rating.

We visited on a Sunday to just “look” at the E450 Coupe…went back Monday to pick up😆from Gary to Capone..we were treated wonderfully and I absolutely LOVE my new car and will definitely return when I’m ready to upgrade!!!

Service department did an excellent job working in my car, Miguel took care of Me and my Mercedes. Highly recommended

This is the 3rd MBZ I have purchased and always best service provided. Nick our sales guy is the best always accommodating and professional.

Linlin was highly professional and patient throughout the entire process. I was provided with straightforward, honest recommendations based on my budget and requirements without any pressure. Had a wonderful experience working with her and truly appreciate her excellent service. Highly recommended!

Lin Lin Ma was very professional and provided all the information asked for in an expeditious manner. There was no pressure sales, Additionally, multiple options for leasing and purchasing were reviewed, including pros and cons with keeping the customer in mind. My family has been going to the Hwang Team for 30+ years.

they are the best dealership. the staff very friendly, honest, and super helpful. They went above and beyond to help me and made the process simple and enjoyable. highly recommended!