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Reviews

Average Ratings

4.6
105 lifetime reviews. Includes reviews of Davis-Moore Mazda from DealerRater.com
  • Horrible service

    They replaced an ac compressor on my vehicle that failed shortly after a year old and they will not stand by their so called warranty. Do not tru...


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    They replaced an ac compressor on my vehicle that failed shortly after a year old and they will not stand by their so called warranty. Do not trust anything they tell you or the quality of parts they use in your vehicle.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great experience with Ian Murdick but not others
    January 10, 2017

    I started out my search for a used Mazda 3 with Fahim Khan. It was not a pleasant experience as he was extremely pushy and talked non-stop and di...

    Davis-Moore Mazda

    First off I would like to apologize for the negatives that you had in dealing with Davis-Moore Mazda. We do strive to make sure that each and ever...


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    I started out my search for a used Mazda 3 with Fahim Khan. It was not a pleasant experience as he was extremely pushy and talked non-stop and did not come across as trustworthy or sincere. I made it clear what vehicles I was interested in and he promised not to call, only text or email if they got anything in. When he called me at work and didn't even have the specific car I was interested in, it was the last straw. When I went back in to the dealership, it was Fahim that came out to help us. He then proceeded to argue with me when I told him why I wanted to work with another sales guy. The next sales associate to help me was, Ian Murdick and it was a great experience. Ian was friendly and wasn't pushy. He also listened to me and appeared quite knowledgeable. Ian got my business and I definitely recommend him. Fernando Cruzado was an additional bad mark on the dealership. He started in on the sales pitch to add additional warranty/protection packages, etc. I told him that I was familiar with them and was not interested in any. He proceeded to tell me that he had to explain them as part of his job. After he explained each one, I told him again that I wasn't interested. He then proceeded to waste even more of my time by splitting them out individually, ringing up the numbers in different ways and trying to push them on me. I also informed Fernando from the get go that I was pre-approved with Meritrust Credit Union, which they work closely with. He then ran an additional credit check which shouldn't have been necessary. As a result of these actions, it took way too long to complete the process. As far as buying a certified used Mazda from the Mazda dealership, I was surprised and concerned that they didn't reset the Infotainment/NAV system to remove the previous owner's personal information. For instance, I can see the previous owners' home address, their friend's house and other places they had in favorites and the names of all phones that were paired. I also expected the Infotainment (not NAV maps) to be updated to the latest release since the loaded release has known bugs. It doesn't do much to instill confidence in the quality and completeness of their work.

    Does recommend this dealer
    Davis-Moore Mazda

    First off I would like to apologize for the negatives that you had in dealing with Davis-Moore Mazda. We do strive to make sure that each and every customer receives great service and leaves 100% satisfied. Unfortunately it sounds as we have fallen short on this experience. Our General Manager, Shawn Lewis, would like to visit with you about this experience to see if there is anything he can do to help you out and regain your trust and confidence in Davis-Moore Mazda for any of your future automotive needs. Please feel free to reach out to him at 316-652-6501 or if you would like please message us with you name and best contact number so that we can have him reach out to you.


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  • Wonderful Customer Service!
    December 15, 2016

    I came into the dealership and instantly felt more comfortable at Davis Moore Mazda than I had at the other dealerships I had been to in the past....

    Davis-Moore Mazda

    Thanks for the kind words. Please let us know how we can assist in any further automotive needs.


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    I came into the dealership and instantly felt more comfortable at Davis Moore Mazda than I had at the other dealerships I had been to in the past. Tanner and Moner both had excellent customer service and talked me through each step of my first car buying experience. I would recommend Davis Moore Mazda to anyone and everyone!

    Does recommend this dealer
    Davis-Moore Mazda

    Thanks for the kind words. Please let us know how we can assist in any further automotive needs.


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  • Customer service
    November 3, 2016

    My mother visited the dealership and had a good experience. She found a car elsewhere but Mazda was very helpful. I would recommend Davis Moore a...

    Davis-Moore Mazda

    Thanks for the review. Unfortunately we were not able to earn your mothers business on the vehicle, but we do service all makes. Please let us kno...


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    My mother visited the dealership and had a good experience. She found a car elsewhere but Mazda was very helpful. I would recommend Davis Moore as they were fair and professional

    Does recommend this dealer
    Davis-Moore Mazda

    Thanks for the review. Unfortunately we were not able to earn your mothers business on the vehicle, but we do service all makes. Please let us know if we can be of any more assistance. Thanks again for the opportunity.


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  • Awesome Sales Team
    October 27, 2016

    I had been looking for a new vehicle and had it narrowed down to two different vehicles. Tanner Nicholson listened to what I had to say and recomm...

    Davis-Moore Mazda

    Thanks for your business and taking a few minutes to leave the review. Please let us know how we can be of assistance for any future automotive n...


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    I had been looking for a new vehicle and had it narrowed down to two different vehicles. Tanner Nicholson listened to what I had to say and recommended I take them for test drives. He made the decision easy for me and gave me an offer I couldn't refuse on my trade in. He went over all the options available and found me exactly what I wanted. Once I made my purchase, showed me all the ins and outs of my new systems/navigation. He was extremely helpful and I definitely recommend him. Everyone at the dealership was friendly and Jackson Valentine was of great assistance when Tanner was off. They were both very helpful and made the transition easy. Thank you Tanner! Thank you Jackson!

    Does recommend this dealer
    Davis-Moore Mazda

    Thanks for your business and taking a few minutes to leave the review. Please let us know how we can be of assistance for any future automotive need that you may have.


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  • The way it should be.
    October 22, 2016

    Let me start by saying thanks again to Ian and the whole crew. This dealership has it figured out. From the greet to street our experience was per...

    Davis-Moore Mazda

    Thanks for your business. Glad we were able to get you taken care of. Enjoy your new rides.


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    Let me start by saying thanks again to Ian and the whole crew. This dealership has it figured out. From the greet to street our experience was perfect. Came in with one vehicle to trade. (Way upside down) Drove off with 2 with payments right at what we were paying for one. If you are even considering a new or replacement vehicle this is the only place you need to look. Ask for Ian when you get there!! Justin.

    Does recommend this dealer
    Davis-Moore Mazda

    Thanks for your business. Glad we were able to get you taken care of. Enjoy your new rides.


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  • Excellent Salesman
    October 9, 2016

    My son and I went to this dealership to look at a Mazda 6, which happened to be out on a test drive at the time. As we were walking around the lot...

    Davis-Moore Mazda

    Thanks for your review. We try to be as laid back and as informative as possible. We all know how stressful and time consuming buying a car can be...


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    My son and I went to this dealership to look at a Mazda 6, which happened to be out on a test drive at the time. As we were walking around the lot, we found a 2015 Ford Fusion Titanium. Benjamin Raehpour was very helpful and very friendly. He made suggestions but was never pushy, and I really appreciated that. I wish all car salesman were as pleasant to deal with as Ben was.

    Does recommend this dealer
    Davis-Moore Mazda

    Thanks for your review. We try to be as laid back and as informative as possible. We all know how stressful and time consuming buying a car can be. We just try to make it as fun as possible for you. Thanks again!


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  • Jacob helped me get into a 2013 Nissan altima!
    October 7, 2016

    My saturn broke down so I needed a new car. Jacob took me to several different dealerships before we found the right car for me. He was very helpf...

    Davis-Moore Mazda

    Sorry to hear that your Saturn broke down on you. It is never a fun thing to have happen. We are glad and thankful that you chose Davis-Moore as...


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    My saturn broke down so I needed a new car. Jacob took me to several different dealerships before we found the right car for me. He was very helpful and friendly. I never got the vibe that I was being scammed or pushed into something I didn't want. Thank you Jacob! I will be recommending him and the dealership to my friends and family.

    Does recommend this dealer
    Davis-Moore Mazda

    Sorry to hear that your Saturn broke down on you. It is never a fun thing to have happen. We are glad and thankful that you chose Davis-Moore as your place to look for a new vehicle. Thanks for your trust and business. We truly appreciate it. Davis-Moore


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  • Excellent experience
    October 3, 2016

    First time buyer from Davis Moore. Fahim did a great job. We never felt pressed into buying anything. Fahim took his time to gather the informa...

    Davis-Moore Mazda

    Tony thank you for your time in letting in know how we did. That is one great thing about Davis-Moore. We have over a 1000 vehicles to choose from...


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    First time buyer from Davis Moore. Fahim did a great job. We never felt pressed into buying anything. Fahim took his time to gather the information he needed to help us determine which vehicle we wanted. Once he realized he did not have what we wanted on his lot he took us to another lot to help us drill down to the car we chose. Sales people from other dealerships could learn a lesson from Fahim. Great experience will come back again.

    Does recommend this dealer
    Davis-Moore Mazda

    Tony thank you for your time in letting in know how we did. That is one great thing about Davis-Moore. We have over a 1000 vehicles to choose from at any given time from our 5 locations. Thanks again for your business and review.


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  • Sunshine on a rainy day!
    September 30, 2016

    My sister and I went to Davis Moore Mazda on a rainy Saturday..:I knew exactly what I was there for and met Tanner as soon as we pulled up. First...

    Davis-Moore Mazda

    Thanks for choosing to visit Davis-Moore. We appreciate your business and are truly lucky to have Tanner on our team.


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    My sister and I went to Davis Moore Mazda on a rainy Saturday..:I knew exactly what I was there for and met Tanner as soon as we pulled up. First impressions are worth something to me and he instantly made us feel comfortable and welcomed. The entire process was painless and Tanner was wonderful to work with. He really goes the extra mile to ensure the entire car bar process is enjoyable. Thank you again!!

    Does recommend this dealer
    Davis-Moore Mazda

    Thanks for choosing to visit Davis-Moore. We appreciate your business and are truly lucky to have Tanner on our team.


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