Valencia BMW

I recently purchased a new 2026 BMW iX from BMW of Valencia, and the entire experience was nothing short of exceptional. From the moment I walked into the dealership, the level of professionalism and customer care was readily apparent.My client advisor, John, was outstanding. He possessed deep product knowledge regarding the iX, effortlessly explaining its advanced technology and electric performance features without ever resorting to high-pressure sales tactics. John took the time to understand my specific preferences, streamlined the procurement process, and ensured that every detail of the transaction was handled with absolute transparency and efficiency.The entire team at BMW of Valencia delivers a premium dealership experience that perfectly aligns with the caliber of the vehicles they sell. I am thrilled with my new iX and highly recommend requesting John if you appreciate an intelligent, seamless, and genuinely excellent car-buying process.

I recommend Valencia BMW because they have the best prices of all of the BMW locations. However they should do a better job of following up with customer service (I never got the repair video of the work after the service was completed). Also they claim a 2 year warranty in person but their contract only shows 1 year. They addressed the warranty issue via email afterwards. I would come back but would expect that they handle things better the next time around.

Had a 2001 (lost in accident) loved ?looking to replace, bought 2018 (used, low miles), only issue, I wish it was smaller, I?m 5? and the seat can not be adjusted for my height and I use a booster cushion .

Almost everything with this visit was positive. I was greeted immediately and only waited a few minutes for my service agent. The shuttle was available, clean, and the the driver was friendly. I was updated throughout the process and was provided links to a portal where I could track the progress of my service. This included a video of my car and an explanation of items found that needed to be addressed. Approval and an estimate was sought before additional work was performed. The only thing that soured this visit is that the morning after spending thousands for repairs, I received an email with a 20% off repairs coupon. AFTER I paid a fortune not BEFORE. This is crappy customer treatment, especially when the car was purchased at this dealership and all maintenance has been performed at this shop for the entire time I've owned the car. Not good.

Have just got another services at my home dealership. Everything was perfect as always, quick, professional and caring. Special thanks to Jonathan for taking a good care of my beloved X5)

I had a very positive experience with my service at Valencia BMW. Taylor kept me continually informed of the status of the service on my car. She was very friendly and knowledgeable of the repairs that were completed on my car.

I do not usually look forward to getting a new car. I dislike the whole process of “let me talk to my manager” that other dealerships and brands commonly practice. There was none of that. And I know I have a great car at great price. They made the leasing of my new BMW so incredibly easy.

Jonathan Bivens was amazing along with the finance person! Thank you car process Awesome and easy.

Needed to find a commuter for a new role and was browsing the lot at BMW. Max was extremely helpful and knowledgeable. He found me an amazing car, the team was fair and friendly, and I was able to purchase and amazing vehicle at a great price. Incredible experience!!

This was literally the best and easiest vehicle servicing I’ve ever experienced. Christopher was prompt, and easy to work with.